GoPro Ltd.

The company

Software company ISV

Office in Sofia

Founded in 1993

Extensive partner networ in Europe

!ooperation with I"# since 199$

The %o&ro so'ution

Is a document() process( and customer re'ationship mana*ement so'ution

Se'f Service porta' +e%overnment,

Out of the -ox so'ution

"ut f'exi-'e confi*uration and customisation

1. years of experience in deve'opin* so'utions for the pu-'ic and private

sector

The #aret

$. / centra' 0 'oca' *overnment

3. / &rivate -usiness

Over .11 Or*ani2ations

Awards

#ost innovative company in Ice'and

I#345 6#aretin* company of the year7

&! 8or'd Ice'and9s 6IT company of the year7

:otus "eacon 3ward more often that any other company

; awards inc'udin*<
6Europe9s "est 8e- So'utions7
:otus Europe 3ward for -est e%overnment so'ution
"est e("usiness and e(doc So'ution

6IT company of the year7 !omputer 3ssociation Ice'and

Europe9s .11 fastest *rowin* companies 'ist

3II# 3ward 6The 3 -est7 e=ocument(so'utions in Europe

&resident of Ice'and export award >111

Euro cities -est porta' in Europe >113

"est e%overnment so'ution in Europe fina'ist European

!ommission >11?

@nited Aations) 8or'd Summit 3ward +8S3, fina'ist >11.

The "est in Showcase 3ward winner at :otusphere >11;

The most innovative sw so'ution for I"# :otus >11;

Common challenges

Document chaos

Driven by individuals and through email

Contracts lost, No context other than the

individual memory

Email chaos

Important emails reside in the inbox

The cc craze

No control or context

Process chaos

Processes driven through email

Who is responsible

What is the next step

Compliance

No templates and no guidelines

No automatic !ay to comply

"imited transparency
#
Government challenges

Do more $or less

%ore transparency in government

Who did !hat and at !hat time

Clear responsibility

What happens !hen someone is sic&

'etter control need

Deadline management

'etter citizen service

(el$ service

Increased e$$iciency

Decrease costs
)
What is GoPro solving?
Case Management

'asically any type o$ en*uiry

to an organisation can be
thought o$ as a +case,

-rchive rules, metadata, access

control, !or&$lo!, deadline
management, !or&load management,
.

Case management can be

seen as the engine o$ the
organisation

- !ell running engine !ill

allo! e$$ective and e$$icient
*uality service delivery
GoPro solution Cross Platforms
"otus Domino P/
0oPro
"otus Notes
0oPro
Web(phere Portal
0oPro
%odule manager
0oPro
Des&top
0opro
%obile
(el$ (ervice Portal
(1"
"otus Domino Db2 (1" P/
3eeds $rom 0oPro
in "otus Notes4
Possible to get a
vie! over +%y
cases,4
Feeds from GoPro
Telephony upport

Inte*ration with soft phone systemB

!a'' direct'y from %o&ro with the c'ic of a

-utton< connect to your soft phone or
SypeB

3utomatica''y opens notes for phone

conversationsB

Send and store S#S messa*esB

Instant messa*in* via #SA or SametimeB

Collaborative content and
team services
GoPro and !otus "uic#r
Human workflow and
compliance
Case Template
Case
Document
Wor&space
Template
Wor&space
Document
Document
"ibrary
Once a case is closed
all relevant documents
are stored in GoPro
New case creates
a workspace
.4Tying compliance and collaboration
Documents &
automatic
process steps
GoPro $rag%n $rop Plugin Module

(impli$ies the saving o$ e5mail4

Possible to drag documents directly into

0oPro4

(earching cases4
"otus Domino Db2 C% P/
"oading
Mashup e&ample
GoPro elf ervice

2#67 service portal

Direct $lo! o$ in$ormation to

0oPro

-utomatically triggering
internal processes

3lo! o$ status and

in$ormation to service portal

3rom a personal portal in$ormation

$lo! directly into 0oPro

(tatus and any published

document in 0oPro can be vie!ed
in the personal 0oPro (el$ (ervice
portal

Enormous time saving application

(elected documents available to

contact that has access to the
case

Cases can be published to the

contacts private area
'(W)
hort demonstration

(el$ (ervice Portal

0oPro in Notes client

0oPro in Websphere Portal client

2)
GoPro will help )
Emails in order
Documents in order
8vervie! o$ processes
marter Government* GoPro for the +,$
Internal Revenue Directorate of Iceland
Challenge: Meeting higher standards at lower cost
9 #ana*in* a 'ar*e vo'ume of critica' information in
comp'iance with re*u'ations
9 Tracin* and retrievin* information fast and efficient'y
9 #eetin* increased service demands
9 !omp'iance with re*u'ations on information disc'osure

Solution: GoPro from Start to Finish
9 3 fu''y e'ectronic I4=
9 %o&ro case and process mana*ement conso'idates
a'' information
9 Instant overview of case status
9 3utomated -usiness processes

Benefits: Increased service and operational efficienc
9 Si*nificant time savin*s on information search and sharin*
9 Sin*'e view of the taxpayer ensures fast) efficient service
9 3utomatic 'e*a' dead'ines ensure time'y processin*
9 3uditin* capa-i'ities trac case pro*ress and document trai's
GoPro is very valuable to us.
Document-, case- and contact
management is simpler, accessing
information is easier, and
information security has increased
with traceability and central
storage, not to mention the time
saved when searching for and
retrieving information.
!rynd"s #teinsson, document
manager for the IRD
marter City* GoPro for Garda-aer
Challenge: Providing full online self service to residents
9 &rovide information a-out services and events
9 Increase Cua'ity and avai'a-i'ity of service
9 Enhance 'oca' democracy and consu'tation with residents
Solution: Citi!en Service Portal with GoPro
9 Instant Dsin*'e view of the citi2enD in %o&ro
9 !iti2en service porta' fu''y inte*rated with interna'
%o&ro -acend
9 3pp'ications and service reCuests transmitted in
e'ectronic form
Benefits: Better service at lower cost
9 3'' staeho'ders have comp'ete overview of their cases and services
9 Increased operationa' transparency and democratic participation
9 E?/ of app'ications and service reCuests today in e'ectronic format
9 3-'e to reduce openin* hours -y ha'f a day per wee
Gardabaer $unicipality
marter Government* GoPro for the 'C.
Challenge: Paing "rtists for Intellectual Propert
9 #ana*e ri*hts to record and distri-ute music
+!=s) =V=s) internet etc,
9 Tracin* of payments to re'evant parties
+artists) industry,
9 !onso'idation of re'evant information -y artist
Solution: Sharing #nowledge is good for $usiness
9 %o&ro case and process mana*ement so'ution
9 Instant status and Cueries for customers and mem-ers
Benefits: Pa$ac# % Million &anish #roner annuall
9 !onso'idation of a'' re'evant information across formats
+mai') docs) data-ase,
9 !omp'ete tracin* of cases) ri*ht at emp'oyees fin*ertips
9 ./ reduction in case hand'in* time) with improved 'eve's
of service
%ordic &opyright !ureau
'ith GoPro we can consolidate
all information related to a given
case, whether it(s mail,
documents or database-content
) and it is good business,
*ette +angelund,
$anager of $ember #ervices at
%&!.
marter Government* GoPro for M(AC
,stonian $inistry of ,conomic -ffairs and &ommunications
Challenge: -dopt a digital document register and archives
9 Comply !ith the Public In$ormation -ct o$ Estonia
9 ;egister and archives must be accessible via the
agency<s !ebsite
9 Exchange in$ormation bet!een departments

(olution: 0oPro portal5based document management
9 -dvanced Case %anagement system enables
digital document control
9 Digital signatures and portal inter$ace ensure
security and accessibility

'ene$its: Improved overvie! and compliance
9 Paperless transactions ensure better overvie! and prevent document loss
9 ;eminders have raised the *uality o$ case transactions
9 3aster inter5departmental document exchange
Practical solution to ,(A! -usiness issues
Improved Efficiency Improved Service
Share and process information across many
'eve's) departments) a*encies and
*eo*raphies
=e'iver 7One contact reso'ution7 and >?FE
accessi-i'ity of services
Ensure comp'iant and consistent service
de'ivery
Enhancin* accounta-i'ity throu*h audit trai's
that trac how decisions were made and why
Stren*thenin* the *overnment throu*h
improved access) participation and
transparency of services
Improve transparency
Stream'ine and automate processes
and accomp'ish more with 'ess
Improve interna' and inter(or*anisationa'
co''a-oration
3void repeated data entry
3void wastefu' paper trai's
4ea'(time view of case status and dash -oard
capa-i'ities
Enhance reportin* capa-i'ities for case) c'ient
and pro*ram ana'ysis
3utomatica''y tri**ers worf'ows) a''owin*
a*encies to react immediate'y to important
events
Than& you and please be in
contact $or $urther in$ormation
sveinnh=gopro4net
>?)# /@A ?B27
!!!4gopro4net