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Principles of Information

Systems
Eighth Edition
Executive Support Systems
Executive Information Systems
2 Principles of Information Systems, Eighth Edition
Executive Support Systems
Executive support system (ESS):
Specialized DSS
Includes hardware, software, data, procedures, and
people used to assist senior-level executives
Also called an executive information system (EIS)

3 Principles of Information Systems, Eighth Edition
Executive Support Systems
(continued)
Figure 10.19: The Layers of Executive Decision Making
4 Principles of Information Systems, Eighth Edition
Executive Support Systems in
Perspective
Tailored to individual executives
Easy to use
Drill-down capabilities
Support need for external data
5 Principles of Information Systems, Eighth Edition
Executive Support Systems in
Perspective (continued)
Can help with situations that have a high degree of
uncertainty
Future-oriented
Linked to value-added business processes
6 Principles of Information Systems, Eighth Edition
Capabilities of Executive Support
Systems
Support for defining overall vision
Support for strategic planning
Determining long-term objectives through analysis of
current organization and prediction of future trends
Support for strategic organizing and staffing
Support for strategic control
Support for crisis management

Characteristics of EIS
It provides an easy and fast access to information.
They integrate data from different kinds of sources
(internal or external)
It helps executives track their critical success factors.
EIS presents information in a format that can be easily
interpreted by the executives.
able to do status reporting, exception reporting, trend
analysis, and drill-down investigation
Capabilities of EIS
Consolidation: aggregation of information

Drill-down: enables users to get details

Slice-and-dice: looks at information from different
perspectives

Digital dashboard: Presents information and multiple
components in a unified display
Types of Executive Information
System
Corporate Management responsible for business and
fiscal planning, budgetary control, as well as for ensuring
the corporate information technology needs are met in a
co-ordinated and cost effective manner.

Technical Information Dissemination - for the purpose of
disseminating the latest information on relevant
technologies, products, processes and markets.

Characteristics of a successful EIS
implementations

Find an Appropriate Executive Champion
Deliver a Simple Prototype Quickly
Involve Your Information Systems Department
Communicate & Train to Overcome Resistance
Factors for successful development
An executive sponsor who is informed and committed
An operating sponsor
Appropriate EIS development personnel
Appropriate EIS development tools
Effective data management
Clear linkage of EIS to organization's objectives
Management of organizational resistance
Management of EIS evolution and spread
EIS Advantages (cont)
They provide the information that helps them make their
decisions.

Decision Support System(DSS) rely on graphic
presentation of information because it's a much quicker
way for busy executives to grasp summarized
information

It provides timely delivery of company summary
information.
EIS Advantages
It provides system for improvement in information
tracking

It filters data for management.

It offers efficiency to decision makers.
EIS Disadvantages
Functions are limited, cannot perform complex
calculations.

Hard to quantify benefits and to justify implementation
of an EIS.

Executives may encounter information overload.

System may become slow, large, and hard to manage.
EIS Disadvantages
Difficult to keep current data.

May lead to less reliable and insecure data.

Small companies may encounter excessive costs for
implementation.

Highly skilled personnel requirement can not be fulfilled
by the small business.
Importance of EIS in a business
It helps the Executives avoid information overload.

EIS provides detailed information from the internal and
external source hence It helps the executives decide
what is the best decision for the business.



Executive
Information
System
Query
Facilities

Pull-down
menus
Internal
Data
External
Data
Excellent
Colour
Graphics
Explanation
facilities
Touch
Screens
Voice
Commands
Common Features of EIS
Top Executives get information through:
Letters
Periodicals
Meetings
Social Activities
Memos
Reports
Telephone Calls
Executive Information
System

Vendor
Pilot Software
Comshare Inc.
Easel Corp
IBM Corp
Channel Computing
Pilot Software
SAS Institute Inc.
Execucom

Product
Command Center
Commander
EIS Tool Kit
Executive Decisions
Focus
LightShip
The SAS Sysytem
Executive Edge
Representative EIS Software
Screenshots
Graphical Query Tool
FACILITYFOCUS SYSTEM
Screenshots
Graphical Query Tool
Screenshots
Tracker Suite
Screenshots
Truck Engine Command Center
Screenshots
Truck Engine Command Center
Screenshots
Truck Engine Command Center
Screenshots
SAS System - Central
Screenshots
SAS System
References
Bruce Hellingsworth, Patrick Hall, and Howard Anderso, Higher National
Computing, 2012.

Mohammad Azad, Amin and Md Alauddin3,Executive Information System,
International Journal of Computer Science and Network Security, VOL.12 No.5, May
2012.

OBrien, James A. Management Information Systems. Boston, McGraw-Hill/Irwin,
2004.

S. Shajahan, Management Information Systems,2004.

Walker, Cohen Information Technology Division, 1994
www.4.b.blogspot.com
www.businessdictionary.com
www.uky.com
www.attask.com
Ralp M. Stair and George Reynolds. Principles of Information Systems, Cengage, 8th
edition, 2010.


References
www.4.b.blogspot.com
www.businessdictionary.com
www.uky.com
www.attask.com
Ralp M. Stair and George Reynolds. Principles of Information Systems,
Cengage, 8th edition, 2010.

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