Importance of Quality All of us know it Needs no debate Most of us are here to share our experiences on Quality Many organizations represented here have an ongoing Quality program Journey Towards Total Quality and ISO 9000 A well-defined milestone in the endless journey towards Total Quality Credibility Brought in by third party certification Quality in SSI: May be most used term But it is least understood Commonsense that is not common It is like ten blind men describing an elephant Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999 Key Concerns of International Apparel Buyers Product Quality Dependable Delivery Competitive Price Better Quality at lower price I ncreasing Quality Expectations Among Apparel I mporters and Retailers Consumers Quality Expectations have gone up Consumer is too busy to come back to complain Not Interested in Taking Special Care of the Product Reduced Consumer Spending on Apparel Stores Cant Afford a Dissatisfied Customer Working With Non-quality Vendors Costly Consumers perception of Quality A recently conducted research concludes that Quality of Apparel sold in the US market has declined Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999 Apparel Industry: Order quantities are reducing continually Highly labor intensive processes Labor controlled, not machine controlled processes Varied raw material Seasonal products with low shelf life Largely decentralized manufacturing Reserved for SSI
Q: Why do you face quality problems? A: We have no problems but our suppliers dont understand quality sub-contractors are not bothered about quality Key to Quality in Apparel Industry :Process Capability Without Process capability Quality can not be expected It is the responsibility of top management to ensure the process capability of different process groups Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999 PLANT & MACHINERY TRAINING MOTIVATED PEOPLE KNOW-HOW SKILLS QUALITY INPUT
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RAW MATERIAL + SPECIFICATIONS QUALITY OUTPUT
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PROCESSED COMPONENT OR GARMENTS PROCESS MODEL FOR SEWING Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999 Team Working: An Asset for Process Capability The Process Model Organic / Flexible
Non-hierarchical
Self Learning & Self Correcting
Knowledge Driven
Presentation by Rajesh Bheda , GMT,NIFT at WCTQ 1999 INPUT PROCESS CHAIN OUTPUT = PROCESS A PROCESS B Output of previous process becomes input to next process. No substandard input to be given to any process. No process shall allow sub standard output to come out. The Benefits Promotes Knowledge Workers Right first time Reduced Inspection Increased Flexibility Minimum Repairs and Rejects Increased Productivity Reasons for Failure Belief that Quality starts with inspection and ends with inspection Mainly quantity driven targets for the departments Departmental goals may not synergise with organizational goal Have no idea about the Cost of Quality in their organization Do not have a clear quality policy nor do they demonstrate commitment to quality Employees of these organizations are well aware of the Chalta Hai approach of the management To the extent possible they would like to blame others for the quality problems of their merchandise Choice is yours! Promote Process Capability in the Total Supply Chain
Seven Essentials of Supplier Quality Management A Concise Guide: A systematic approach in managing supplier towards delivering zero-defect material consistently