PRESENTATION

ON

LEGAL PROCESS OUTSOURCING

BY

Karin Informatics Services Pvt. Ltd.

Registered office:
SCO 35, Second Floor, Sector -26, Chandigarh 160 019
Tel- 91-172-2790366, 2790075, Fax-91-172-2790260, Mobile-09814011278
E-mail: info@aerenlpo.com Website: www.aerenlpo.com
www.aerenoutsourcing.com, www.aerenbpo.com
IT Facility: Plot No. 14, Rajiv Gandhi Chandigarh Technology Park, Chandigarh-160101
 VISION
&
MISSION STATEMENT
 VISION
“To Transform Outsourcing Services”

MISSION
To deliver long term benefits and measurable value to our customers by
leveraging our:

 Tenets of quality and innovation

 Best people talent

 Self sustaining processes framework

 Cutting edge technology

 Domain knowledge & expertise

 Highest Level of Security & Confidentiality Measures

 OUR APPROACH
 Cost reduction through enhancement of productivity, innovation, cutting
edge technology and best practices

 Hire best talents from respective industry and its development through
continuous education and training programme

 Highest standard of quality to ensure defect free services

 Enhancement of total performance through ongoing technology
transformation, process re-engineering and continuous process
improvement

 Flexible and transparent delivery and engagement model

 Enhancing security, privacy and confidentiality
 Robust governance
 Risk mitigation through robust risk management framework
 SERVICES
Aeren LPO provides high quality and low cost LPO Services to
International companies, law firms, attorneys, publishers & legal research
agencies.

Our Major Service Areas Includes:

 Litigation Support Services

 Legal Research & Analysis
 E-Discovery & Document Review
 Deposition Summaries
 Legal Transcription
 Contract Drafting, Review & Management
 Legal Drafting
 Document Management Services
 Corporate Due Diligence Services
 IP Services
 Transfer Pricing
 LITIGATION SUPPORT SERVICES
This includes services required at all stages of litigation i.e. Pre-Litigation,
Interlocutory Stages, Trial

OUR OFFERINGS:
 Complaints

 Legal Briefing
 Trial Briefs
 Pre Trail Briefs
 Appellate Briefs

 Declaratory Relief

 Writs of Mandamus

 Motions to
 Amend Complaint
 Compel Evidence
 Preliminary Injunction/TRO

 Motions in Limine

 Criminal Law Motions and Briefs

 LEGAL RESEARCH & ANALYSIS
Our teams can handle Legal Research in virtually any Jurisdiction or area of the law.
Aeren LPO team is fully trained in accessing leading databases in the market like
Westlaw and Lexis Nexis.

OUR OFFERINGS:

Comparison Surveys Factual Research, including Financial,

Compliance & Administrative Research Corporate & other data
Case law compilations & digests Case Law & Legislative History
Federal/State Statutory &Case Law Analysis Research
International Legal Research Preparation of Compendia/Abstracts
Blue Sky Surveys and Legislative Bill for Publications
Tracking SEC Filings Research
Intellectual Property Primary and Secondary Legislation
Defamation & Invasion of Privacy Searching
Anti-Piracy Litigation Large Scale Summation, Document
Entertainment Law & Trade Secrets Abstracts
Employment and Labor Law Journal Searching
General Civil Areas such as Fraud and Current Awareness
Contract Law Foreign Law Research
Memoranda of Law Secondary Source Research
Legal Opinion/Second Opinion/ Editing
Jury Verdict & Settlement Research
 E-DISCOVERY & DOCUMENT REVIEW
Aeren LPO’s Litigation Services and E-Discovery provides corporations and law firms with high
quality, cost-effective document review and litigation support services that gives them the cost
certainty needed to stay in budget.
OUR OFFERINGS:
 Comprehensive discovery and project management solutions
 High-value Document Review
 Carry out voluminous electronic and other file reviews
 Conduct thorough analysis regarding responsiveness, relevance and privilege
 Tailor-made organized & summarized relevant data into spreadsheets, databases or
any other format from baggy documents according to clients needs
 Create Electronic files searchable by subject, issue, author, recipient, date and
document type
 Tools to Manage, Control, Archive, Retrieve and Distribute Electronic Documents
 File Types Filtering & De-duplication – Custodian, Folder, Collection segment, and Case
 Conversion Services - Images, Full Text Extraction, Metadata, Database Load Files, and
Reporting
 Discovery Consulting
 Data Collection and Forensics
 Processing, Analysis & Early Case Assessment
 Data Hosting, Document Review & Production
 DEPOSITION SUMMARIES
Deposition Summaries are the most valuable tools an attorney has in
litigation. Aeren LPO has the experience and resources necessary to
undertake most challenging Deposition projects

Aeren LPO team of attorneys is expert in handling different kind of transcripts like

 Divorce
 Patent infringement
 Medical malpractice etc.

Aeren LPO will work closely with you and your team to deliver Deposition
Summaries in the format of your choice along with other relevant information like:

 Specific record of dates

 Names
 Locations
 Exhibits
 Key facts
 LEGAL TRANSCRIPTION
Aeren LPO’s outsourced Legal Transcription can help you reduce costs
by up to 50% and eliminate management headaches. A clean
transcript with a quick Turn Around Time.

OUR OFFERINGS:

 Court Proceedings
 Licensing Appeals
 Presentations
 Seminars and Conferences
 Depositions, hearings and Judgments
 Evidence/Legal argument
 Interviews
 Mediations/Arbitrations
 Settlement Negotiations
 Witness Testimony
 Expert Consultations
 CONTRACT DRAFTING, REVIEW &
MANAGEMENT
Aeren LPO provides comprehensive Contract Management solutions where we
rapidly review thousands of Contracts and Summarizes compare and assimilate
relevant information.

OUR OFFERINGS:

Creation, maintenance & Management Preparation of Negotiating Guidelines

of Contract Databases Ongoing Contract Maintenance
Contract Analysis Drafting and Management of standardized
Contract Drafting corporate documents
Contract Negotiations Contract reviews and amendments

Our attorneys have years of contract drafting expertise drafting simple &
complex contracts including:
Non-Disclosure Agreements Collaboration agreements,
Vendor/ Service Contracts Industry specific contracts.
Telecom Services Agreements Judicial proceedings,
Internet, Advertising & Media Agreement Articles of incorporation,
Teaming Agreements Power of attorney,
Employee contracts, Evidentiary documents,
Sponsored agreements, Licensing agreements,
Grants contracts, Lease agreements,
……….
………. & many more
 LEGAL DRAFTING
Aeren LPO outsourcing solutions provide all type of standard high quality
litigation related documents.

OUR OFFERINGS:

 Preparation of Summons & Complaints

 Appeal papers, notices and briefs
 Discovery requests and responses
 Interrogatories
 Product of Documents
 Motions
 Service/Mailing Affidavits
 Preparation of witness lists/kits & summaries
 Creation of timeline of events and exhibits
 Legal briefs and memoranda
 Petitions for certiorari
 Employment manuals
 Licenses and other contracts
 DOCUMENT MANAGEMENT SERVICES
Document Management involves efficient way of creating, handling, storing & sharing
the information. It allows business persons to store documents in an organized and
secure way that still allows documents to be found easily.

OUR OFFERINGS:

 Data entry
 Image and Document Coding
 Bibliographic Coding
 Indexing and Tagging
 Scanning and OCR
 Auto-coding
 Document Acquisition and Management
 Data Hosting & Capture
 Data Conversion
 Database/Document Creation & Maintenance
 Document Assembly, Unitization & Preparation
 Electronic or Manual Bates Numbering
 Post Processing & Cleanup
CORPORATE DUE DILIGENCE SERVICES
By outsourcing this task to Aeren LPO, companies involved in M&A work
save themselves a substantial percentage of the legal costs involved in
these transactions, and free up resources to concentrate on more critical
aspects of the transaction.

OUR OFFERINGS:

 Pre/Post Merger Due Diligence

 Integration Activities
 Public Companies Corporate Profiles
 Preparation of Disclosure Schedules
 IP SERVICES
Aeren LPO’s Intellectual Property practice team delivers highly developed
Intellectual Property services to ensure protection of intellectual property.

OUR OFFERINGS:

 Patent Searches and Analytics

 Provisional & Non-Provisional Utility Patent Drafting
 Patent Prosecution Related Services
 Patentability Analysis
 IP Portfolio Management
 IP Research and Monitoring
 Trademark and Copyright Services
 TRANSFER PRICING
Our team is well trained and experienced in working on all type of data
bases relating to Transfer Pricing study.

OUR OFFERINGS:

 Complete Transfer Pricing study

 Transfer Pricing Documentation

 FAR & Economic Analysis

 QUALITY
Quality is integral to our operation excellence & our Quality philosophy is a tangible
expression of one of our core values.

 Our Litigation Services processes are Six Sigma driven with a high focus on
quality to provide litigation services from inception to closure

 Efficiency and performance metrics are determined based on the tools available
within the chosen review platform. Project managers review efficiency and
performance on a daily basis and provide reports as required by our clients.

 Quality service starts with recruiting and training. Aeren LPO invests in continuing
training programs with experienced trainers. We meet or exceed your standards
and benchmarks in the course of our training program

 Our continuous improvement teams apply Six Sigma and ISO concepts to reducing
defects and improving efficiency. By applying each stage of our continuous
improvement process in a disciplined manner, we make changes in day-to-day
business operations that align our processes and systems with your needs.
 SECURITY, CONFIDENTIALITY &
PRIVACY
“Security is our highest concern”

Aeren LPO’s sophisticated data security policy and stringent physical security methods
ensure client confidential information remains uncompromised. Aeren LPO views the
protection of its clients’ confidential information of the utmost importance.

Aeren LPO ensures the security covering the following measures:

 Physical on-site security

 Personal workstation preventative measures

 Domain and file server

 Data Transfer Security

 Data Integrity

 Work Ethics

 Operations
 TECHNOLOGY INFRASTRUCTURE
Aeren LPO employs state of the art technology infrastructure, including a robust LAN/WAN setup,
sophisticated servers with advanced security software and applications, real-time data backup,
dedicated and multiple Internet lines, 24x7 access and virtual private networks that enable us to
integrate with client sites

SOFTWARE DATABASES
Attenex LexisNexis
Stratify Westlaw
Kroll Delphion
Ringtail Micropat
Documatrix Google Patents
Summation Non Patent (Google, IEEE etc.)
Case Vault
Merrill Discovery Navigator
Live Note
Docuity
eView
CaseLogistix
Clearwell
Concordance® FYI
iConect
IPRO
IQWEST
 PREFERRED ENGAGEMENT MODEL
“We deliver value for money”

Pricing for our outsourcing services depend upon various factors like
complexity, verticals, volume, duration, etc. We offer a flexible,
customized, transparent & cost effective value based pricing model to our
clients.

 INPUT- BASED SCHEMES

 OUTPUT- BASED SCHEMES

 INPUT- BASED SCHEMES
 Per hour basis
The LPO vendor company offers the services, quoting rates on hourly bases for
all kinds of work outsourced. For example, charging fee of USD 40 per hour for
legal research made online for the clients for X number of hours.

 Manpower basis (FTE)

This is the pricing model whereby the vendor company deploys the
equivalent number of legal experts as the client would have/had in his country to suit
the project needs of the client company/firm. The vendor charges the client on
the basis of number of people deployed for that particular client.

 Virtual Captive Center

This is a model that Aeren LPO has transformed with years of experience to its credit.
This model offers ultimate control to the client over the resources deployed by the
vendor. It offers all advantages of Captive Service Center and Third Party Vendor. The
price is charged on the basis of number of work station used by the client.
 OUTPUT- BASED SCHEMES
 Transaction Fees
A Transaction based pricing model for outsourcing is one where payments to the vendor
are based on the number of transactions executed. This model is emerging quite a
popular especially in a scenario when the process to be outsourced is a standardized
process, repeatable transactions, clearly defined beginning & end. This model makes it
easier to alien the incentives of the client & vendor. This model can be used with various
variations.

 Pay per Unit

In this method the vendor offers a unit-based set rate and the client company pays
depending on the amount of usage. An example would be maintenance services, where
the client pays for the number of units that avail the maintenance service.

 Project Based/Flat fee

The service provider charges one lump sum fee for the case, at the beginning or end of

the project outsourced. For example, charging USD 5000 for the entire project of researc
h/survey irrespective of the number of hours involved.

 Retainer ship fee

In this case, the client company pays a monthly or yearly fixed sum of money to the LPO
vendor. This way, it can gain access to legal services when the need arises. Big corporat
ions who are highly vulnerable to legal issues and risks predominantly opt for this model.
ENGAGEMENT MODEL THAT WE
TRANSFORMED

“ Virtual Offshore Captive Centre”

 What is
“ Virtual Offshore Captive Centre ”
- engagement
model
“VOCC is our unique client engagement model that places the client into the shoes of
the owner(1) of an ‘Offshore Captive Centre’ without actually having established /
owning the same in the Offshore Jurisdictions. It builds up collaborative partnership
rather than vendor relationship. This model encapsulates all the benefits of an ‘Owned
Captive Centre’ and ‘Third Party Outsourcing Vendor’ while eliminating their
disadvantages.”

Note 1: Owner implies owner like controls over facility, resources, manpower, project
management, delivery etc.

….Cond next slide

 ADVANTAGE – VOCC

 FINANCIAL ADVANTAGE
 NON-FINANCIAL ADVANTAGE

….Cond next slide

 FINANCIAL ADVANTAGE

 No Investment in setting up IT facility in Offshore jurisdiction

 No Investment in IT Assets thereby saving huge “Capex”.
 No working capital required
 No Income Tax in Offshore jurisdiction
 No Dividend Tax in Offshore jurisdiction.
 No Transfer Pricing Liability
 No Cost in Home Country for Offshore affairs.
 No Employee liability
 No Winding up/Liquidation/Exit Cost
 No Compliance Cost
 No Future Liability in respect of Potential Risks in Offshore jurisdiction
 Substantial Savings in Litigation & Legal Cost

….Cond next slide

 NON-FINANCIAL ADVANTAGE

 Client retains full control over production/ process / project management

 No “owning legal entity risks & hassles” in foreign jurisdiction
 Ultimate controls over facility, resources, manpower etc.
 Timely & Quality delivery
 No set up time
 No entry & exit issues in offshore jurisdiction
 High level Quality governance
 Greater degree of risk management
 Greater Client satisfaction
 No new vendor risk
 Minimal Outsourcing risks
 Partner not vendor
 Very cost effective than traditional outsourcing model
 Seamless Transition
 Real-time visibility and risks management
 IT project visibility and productivity
 Quick & Clean outsourcing arrangement
 Best outsourcing strategy & management tool
INDIA ADVANTAGE
 INDIA ADVANTAGE
 Quality Pool of Talented Resources

 Cost Advantage

 Excellent Infrastructure

 Enabling Government Policies & Support

 Strong Fundamentals

 Robust Enabling Business Environment

 Enhanced Value Delivery Capabilities

 KNOWLEDGE PROFESSIONALS ( in Thousand)
ITServices&Support Exports BPOExports Domestic
947
860
790
690 700

553
500
450
378  Industry directly employs
nearly 2.23 million professionals

 Indirect employment multiplier

FY2006-07 FY2007-08 FY2008-09E

estimated to be 3.6x, translating
to ~8 million additional jobs

FY- 2009E
~10.2 million

~8.0 million

~2.2 million

(Source IDC, NASSCOM) ….Cond next slide

 Talent pool continues to increase with
3.5 million additions this year
Talent Availability
Outturn Technical Graduates and Post Graduates(‘000)
51
4
454
379

274

2000-04** 2005-06** 2007-08** 2008-09**

Non-technical Graduate and post Graduate (‘000)

2940
2789
2432 2557

2003-04** 2005-06** 2007-08** 2008-09**

Source: IAMR, Indiastat,
UGC, MHRD, AICTE,
NASSCOM
 OUR
LOCATION
 OUR LOCATION

 Located in Chandigarh, 160

miles (towards North) from New
Delhi (Capital of India)

 Facility in “Chandigarh
Technology Park” – a venture of
Chandigarh Administration,
Government of India.

 Adjacent to Infosys, Airtel, DLF,

Wipro, IBM, The Grand Hyatt,
Pride Asia-Asia’s best self contained
world class township.

 10 Km. from Airport, 3 Km from

railway station and 8 Km from
the general Bus stand.
 WHY CHANDIGARH ?
 Chandigarh (Tier-III, city) is most preferred IT destination ensuring lower labor
costs, lower real estate costs and reduced staff attrition (Source:- Jones Lang
La Salle, leading real estate consultant)
 Chandigarh got third slot at NASSCOM - ATKEARNEY study on location road
map of for IT-BPO growth.
 Top IT players like Infosys, IBM, TCS, DELL, Quark, Wipro etc. are located
 High literacy rate of 81.9%
 No. 1 in the country in Human Development Index.
 Large knowledge pool of more than 20,000 engineers & qualified professionals,
per annum.
 Low cost of operation
 Excellent government support
 Excellent business environment & infrastructure
 Excellent social & living environment.
 Only Well planned and modern city in India
 MANAGEMENT
&
GOVERNANCE MODEL
 FOUNDERS / PROMOTERS
 Raman Aggarwal (43 years) (Chairman)- a professionally qualified Chartered Accountant
having more than 25 years of experience to his credit, in the field of Accounts, Tax, Legal
Strategy, Planning and Business Management.

 Anju Aggarwal (41 years) (Director & Head)- a professionally qualified Architect with a
bankable experience of 20 years in the field of Architecture, Planning, Designing etc.

 Simpy Gupta (38 years) – a professionally qualified Law graduate and Company Secretary,
having more than 15 years of experience in Legal & Corporate matters.

 R.K Aggarwal (65 years) - a qualified Civil Engineer, having more than 43 years of
experience in Engineering line.

….Cond next slide

INDEPENDENT DIRECTOR - DESIGNATE
S.NO NAME QUALIFICATION DESIGNATION EXPERIENCE

1 Mr. R.K Engineer Civil Engineer, retired at 43 Years in Engineering &

Aggarwal a Senior Position from " Construction
Government Of India".

2 Mr. B. Swarup Indian Revenue Retired at a Senior 40 Years in Policy,

Service Position, as a Member strategy Planning & Tax
of " Central Board Of Matters.
Direct Taxes", Ministry
Of Finance, India.

….Cond next slide

 GOVERNANCE MODEL
 For each client, there will be a separate steering committee.

 The Steering Committee shall comprise of four members, two from client side &
two from the organization.

 Under the steering committee, there will be five operational committees,

consisting 2 members in each operational Committees (functions) from the
steering committee - one from client side and other from the organization-

 HR & Admin Committee

 Facility Management Committee
 Production Committee
 Accounts, Finance, Tax & legal Committee
 IT Infrastructure Management Committee

 Steering Committee will meet at least once in a month to review the operation
Committee & formulate Policies & Strategies.

 Operational committee will meet as per the requirements i.e. Daily basis, Weekly
Basis & for monthly basis etc.
OUR ADVANTAGE
 OUR ADVANTAGE
 One Stop Shop
 Best People Talent
 Substantial Cost Savings
 Deep Domain Industry Knowledge & Expertise
 Best-in-Class Process and Quality System
 Cutting Edge Technology
 Highest Level of Security & Confidentiality Measures
 Strategic Location
 Superior Controls
 Scalability of Operations
 State of the Art Modular IT Facility
 Experienced Management
 Flexible and Transparent Delivery & Engagement Model
 Risk Mitigation through Robust Risk Management Framework
 Technology Enabled Business Solutions
 Low Attrition Rate through Best Recruitment & Retention Strategies
 Continuous Process Improvement
 Technology & Process Transformation
 Timely Delivery
 Robust Information & Security Management System
 Delivering the Best ROI
 Sound Financial Stability
 FIVE REASONS OF OUR SUCCESS

 Large Customer Network across Globe.

 Deep Domain Knowledge & Expertise in various verticals
 Unique & Cost Efficient newly transformed Engagement Model
 World Class, State of Art, IT Infrastructure in India’s most preferred IT
destination.
 Sound Financial Health.
 LIST OF EXISTING CUSTOMERS
 Quark Group of Companies : USA
 Opera Software : Norway
 Emmersson Electric : USA
 Patni Computers : USA
 Heron Health Care : U.K.
 Agilyst : USA
 Hales : USA
 Bebo Technology : USA
 Meritech : Japan
 Buddha Slug : Switzerland
 ‘First to File’ : USA
 Sochacom International : Canada
 Study Places Inc. : USA
 Baya Tree Infocom : USA
 OUR VALUE PROPOSITION

Our value proposition is to ensure cost effective and efficient LPO

Services by delivering high quality & technology enabled solutions.
VIEW OF OUR UPCOMING IT FACILITY
 THANK YOU

AEREN LPO
A
PRODUCT OF KARIN INFORMATICS SERVICES
PVT. LTD.

Registered office:
SCO 35, Second Floor, Sector -26, Chandigarh 160 019
Tel- 91-172-2790366, 2790075, Fax-91-172-2790260, Mobile-09814011278

E-mail: info@aerenlpo.com Website: www.aerenlpo.com

www.aerenoutsourcing.com, www.aerenbpo.com

IT Facility: Plot No. 14, Rajiv Gandhi Chandigarh Technology Park, Chandigarh-160101