Pakistan Tobacco Company Limited is part of British American Tobacco, the world's second largest international tobacco group, with brands sold in 180 markets around the world.
PTCs operations in Pakistan began in 1947, making it one of Pakistan's first foreign investments. PTC produces high quality tobacco products to meet the diverse preferences of millions of consumers, and it works in all areas of the business from crop to consumer Mission
To transform PTC to perform with the speed, flexibility and enterprising sprit of an innovative, consumer focus company.
Principles
Strength from Diversity Openness to change Freedom through Responsibility Enterprising Spirit PTC Operations Distribution
PTC has most extensive distribution network with more than 300 distributors across Pakistan
Managing such a big network of distributions was a big challenge in management and financial prospective
TQM Project Distribution Network
In 2005 a Project was launched Wining in Our World (WOW)
To empower the distributors to identify problems in distribution operations
Planning to overcome those problems
Implementation of the Plans / solutions Scope of Project
The scope of this project involves following two major distribution operations:
1. Warehouse Operation 2. Sales Operations
Cross functional teams were formed for carrying out WOW project QC Tools
Cause & Effect Diagram Cross functional team had round of meeting with employees and supervisors in brain storming sessions to list down the problems Major Problems
Warehouse Operation
Theft Low throughput Low wages
Sales Operations Low Education level of sales force Low wages Whole dominance over retail due to transshipment of stock 0 10 20 30 40 50 60 Thefts Throughput Wages Transport Abscentism Pareto Chart Warehouse Operations 0 10 20 30 40 50 60 Thefts Throughput Wages Transport Abscentism Series1 Pareto Chart Sales Operations Conclusions
With the help of these two tools we were able to identify major issues that were contributing to 80% of the problems
Solutions were identified and were implemented, drastic improvements were observed in very short span of time Thank you!