Why focus on Material Handling and Identification? - The #1
reason supplier impact GM business is their failure to Control Non-Conforming Material.
Material Identification - will focus on how suppliers should identify all Material (GOOD and BAD) on a regular basis.
Non-conforming Material Handling - this slide walks through the flow process once a non-conforming event has been identified.
Audit- this audit MUST be completed above and beyond the QSB & QSB+ to ensure this Systemic Material Handling issue has been addressed at all Suppliers
Non-conforming Material Examples that have impacted GM at Vehicle Plants and in Warranty Material Identification Part removed from the line/process/ department Identify all parts that are removed from the line/process/department Tag or Mark each part or container so parts are clearly identified. Ensure the Tag or Mark is robust and must require effort to remove. Tagging good stock is just as important as tagging bad stock to reduce mishandling. Nonconforming parts MUST be Clearly Identified. (Examples- Tag parts with red tags, permanently marker or paint parts Red). Do not use stickers as they fall off in plant environments. A LOCK BOX or locked area is also acceptable for Identifying BAD parts. IDENTIFY STOCK IDENTIFYING BAD STOCK Conforming parts need to be identified with a Green tag if its a fully finished part that is GOOD. Parts that are not FINISHED also must be identified with a IN-PROCESS tag stating where in the process the part was removed (example: Removed Operations 10, Ready for Operations 20). QUARANTINE BAD STOCK IDENTIFYING GOOD STOCK Quarantine Suspect/Nonconforming parts from good parts in all areas of the Plant or Warehouse to prevent mishandling of parts. Place parts in a locked area or wrap parts with caution tape, again so they are CLEARLY IDENTIFIED. Non- conforming material handling/ Containment Nonconforming Material Handling All Suppliers are responsible for ensuring non-conforming material does not reach the customer. This helps maximize manufacturing efficiency, and helps ensure end customer satisfaction, strengthening vehicle sales performance Non- conforming material identified If ANY GM facility is at risk of being presented with non-conforming material, inform all key GM contacts (SQE,SQA) immediately, at ALL potentially affected facilities globally See Material Identification slide Initiate containment with the assistance of the following checklists
Ensure compliance with the following material control process Audit (Slide 4) and containment worksheet.
COMMUNICATE IDENTIFYING STOCK Work with key GM customer contacts to initiate containment at their facility(s) if potentially affected. CONTAIN AT GM FACILITY(S) CONTAIN AT YOUR FACILITY/YOUR TIER SUPPLIERS FACILITY(S) ROBUST MATERIAL CONTROL Identify robust containment process, and obtain appropriate approvals from GM SQ and Engineering. ROBUST CONTAINMENT Complete root cause and solution activities. PERMANENT FIX Update PFMEA & Control Plan RECALIBRATE Complete Fast Response problem solving at the facility, Read across to other facilities, and put together lesson learnt CLOSURE Conforming material flow with robust processes in place NOTE: Provide daily updates to key GM contacts on current issue status! Break -Point
Special Nonconforming Material Audit
All Tier one suppliers need to be audited to the below Special Audit use the Look For section and using the same scoring as the QSB/QSB+ (Tier one suppliers are expected to conduct this same audit at their Tier two & three suppliers).
Once audit is completed upload results into a SharePoint Survey by June 30th. If any Gaps are found the supplier has until August 30 th to fix those Gaps, on August 30 th all SQEs will need to fill out a second SharePoint Survey to address Gap closure (see examples both surveys on the next slide). Item Struc ture QSB+ PCPA NSA Requirement Look for Comment Supplier score Original QSB+ Current audit score Revise d QSB+ CNC-1 X Nonconforming Material / Material Identification Team members have standardized work and understand what to do with non conforming / suspect material. Conforming material is handled, stored and identified appropriately. Non conforming / suspect material is clearly identified and/or segregated for review/disposition (i.e. appropriate color coding for foot printing red, yellow, green). A containment method is in place to ensure that an effective breakpoint has been established. Containment activities and results are documented. Sample audit to verify that team members understand what to do with nonconforming / suspect material. Confirm that conforming material is handled, stored and identified appropriately. Confirm that nonconforming / suspect material is clearly identified and/or segregated. Red, Yellow, Green stoplight approach is adhered to for foot printing, containerization, table marking and tagging. Audit that all parts removed from the process are identified, accounted for (FTQ), and reconciled to eliminate mishandling of material. Verify use of Department Containment Worksheets, with potential parts locations by operation identified to ensure no parts are missed during a containment and all parts are reconciled. Looks for: Parts should be physically tagged (no stickers), painted or locked-out upon identification to ensure a conscious act is required to remove a part from quarantine (i.e. something must be removed from each part before it can be mixed in with production material). All quarantined or rejected parts must then reconciled with total shift or daily production quantity to ensure no parts are misplaced back into system. Any lost parts must be traced immediately and include a reaction process to notify downstream customers of any risk of loss of control of NC material. These requirements should be common to parts quarantined or rejected line side as well as larger quantities or pallets of parts quarantined or rejected in other parts of the plant. Example of Audit Survey 1 & 2. Both must be completed by the SQE on SharePoint. Survey #1 due J une 30 th
Directions: Use QSB/QSB+ scoring system (0-4) on questions 1-5 below. 1) Sample audit to verify that team members understand what to do with nonconforming / suspect material.
2) Confirm that conforming material is handled, stored and identified appropriately.
3) Confirm that nonconforming / suspect material is clearly identified and/or segregated. Red, Yellow, Green stoplight approach is adhered to for foot printing, containerization, table marking and tagging.
4) Audit that all parts removed from the process are identified, accounted for (FTQ), and reconciled to eliminate mishandling of material.
5) Verify use of Department Containment Worksheets, with potential parts locations by operation identified to ensure no parts are missed during a containment and all parts are reconciled.
6) How many Gaps did you find during the Audit (0-5)?
Survey #2 due August 30 th
1) Are all the Gaps found during the Audit in June closed (Yes or No) a) If NO how many still OPEN (0-5). b) Does Supplier have action Items on Open issue (Yes or NO) c) Do you think Supplier should be given an extension to complete the open items? (Yes or No). *NOTE: Both audits are located in SharePoint, in the same location as the current QSB survey. Real Examples of Nonconforming Material handling issues that have impacted GM Example 1: Issue Description A GM Vehicle Assembly Plant found two failed Axel shafts in two different vehicles, prior to shipping to customers. Root Cause Both Axel shafts were setup parts off the Suppliers induction hardeners, both parts were intended for the Metrology Lab to verify part hardness. The parts were not identified and became mishandled which allowed them to ship to the customer. Result Both Axel Shafts exceeded the hardness print spec. and resulted in two failed vehicle at the Assembly Plant. Example 2: Issue Description Partially inserted Transmission Oil Cooling (TOC) line becomes disconnected and causes a fluid leak. This failure could result in a thermal event. Root Cause Part was rejected from the Suppliers process by the Error Proofing and was no clearly identified as a nonconforming or suspect part. The part was then mishandled and shipped to the Assembly Plant. Result Because the part was not identified it was mishandled and shipped, which resulted in a RECALL. Example 3: Issue Description A GM Vehicle Assembly Plant received a halfshaft with a loose boot clamp. Root Cause The Suppliers error proofing camera rejected the halfshaft due to incorrect housing. The area Team Leader did an unapproved repair/rework by installing the correct housing onto the halfshaft and then reintroduced the halfshaft back into the process at the wrong operation, skipping the Boot Clamp operation. Result Two failures: 1) Once the part was rejected from the process it was not identified. 2) A unapproved repair/rework was performed. The part was reintroduced back into the process at the wrong operation because an out of process unapproved repair was performed with no controls to prevent this failure, which caused the vehicle assembly plant to receive the defect.