ABSLPowerSolutions2007 STMQualityLimited

STM Quality
Limited
8DProblem
Solving
TOTAL QUALITY MANAGEMENT
8D Problem Solving
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STM Quality
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FordMotorCompanystarteda
problemsolvingprocessknownas
8D
whichtakes
8Disciplines
andusesthemtotackleengineering
problems
Whatis8D?
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STM Quality
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8Disciplines
Atypical
formisused
forthe8D
approachto
problem
solving
BIRMINGHAM STOPPER
CORRECTIVE ACTION REPORT
8D METHOD: 8D TEAM:
CUSTOMER: CAR RAISED BY:
PART NO: DATE:
DESCRIPTION: LOG NO:
DEFECT/FAULT DESCRIPTION: INTERNAL: 4
EXTERNAL: 4
ACTION BY: DATE:
IMMEDIATE CORRECTIVE/CONTAINMENT ACTION:
ACTION BY: DATE:
ROUTE CAUSE DEFINITION:
ACTION BY: DATE:
PERMANENT CORRECTIVE ACTION:
ACTION BY: DATE:
VERIFY PERMANENT CORRECTIVE ACTION:
ACTION BY: DATE:
PREVENT RECURRENCE (DOCUMENT UPDATE):
F.M.E.A. REVIEWED (Y/N)
CONTROL PLAN REVIEWED (Y/N)
WORKS ORDER TEXT REVIEWED (Y/N)
ACTION BY: DATE:
COMMENTS: DISTRIBUTION:
QC19 ISSUE4 DATED06/11/02
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STM Quality
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8DProblemSolving

Bytakingthisapproachwecan
continuouslyimprovequalityby
eliminatingthecausesofproblemsand
preventtheirreoccurrence.
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STM Quality
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Whatarethe8Disciplines?
1. Definetheproblem.
2. Buildateam.
3. Containmentaction.
4. Determinetherootcause.
5. Verifytherootcause.
6. CorrectiveAction.
7. Prevention.
8. Congratulatetheteam.
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STM Quality
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DoweknowEXACTLYwhatthe
problemis?

Haveweseentheproblembefore?

Whatevidenceoftheproblemis
available?
D1.DefinetheProblem
STMQualityLimited
STM Quality
Limited D2.BuildaTeam
Onceaproblemhasbeen
boughttoourattention,a
teammustbeformedto
tackletheproblem.

Ideally,thiswillbeateam
ofpeoplewithavarietyof
skillsandknowledge
relatedtotheproblem.
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STM Quality
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D3.ContainmentAction
Whatactioncanbetakenimmediately?
Dowehavestocksthatneedsorting?
Arewestillmanufacturingpartswiththe
problem?
Willtheactionsthatwetakecause
otherproblems?
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STM Quality
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D4.DeterminetheRootCause
Hasthecauseoftheproblembeen
identified?

Istheremorethanonecause?

DidwerefertotheF.M.E.A.?
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STM Quality
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D5.VerifytheRootCause

Arewesurethattherootcausehas
beenproperlyidentified?
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STM Quality
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D6.CorrectiveAction
Haseveryonebeennotifiedofthe
actionstaken?

Havewereviewedandupdatedthe
relevantF.M.E.A.?

Haveanytemporaryshorttermfixes
beenremoved?
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STM Quality
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D7.Prevention

Havewetakenallactionstoprevent
reoccurrences?

Haveweconsideredothersimilar
productsorprocesses?
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STM Quality
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D8.CongratulatetheTeam

Haveweidentifiedeachindividualteam
memberscontributiontosolvingthe
problem?

Haveweacknowledgedand
appreciatedtheeffortsinvolved?
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STM Quality
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Wehavenowseenthe8Dproblem
solvingmethod.

Youmaybecalledupontohelpsolvea
problem.

Understandingthe8Dapproachwill
helpintacklingfutureproblems.