Communication skills

What is the purpose of this

workshop on
communication skill ?
?
to improve your ability to
communicate effectively
Communication skills
What is communication?
?
Communication skills
There are only four ways of having
contacts with the world:
What we do?
How we look?
What we say?
How we say?
Communication skills
Verbal communication
Non-verbal communication
Speech is the fastest way of communication between people
Gestures,body language( shrugging shoulders, moving
arms, wrinkling brows ),eye contact, e-mail, letter, sms,
(I ncreasing volume,changing pitch and inflection,talking fast
and slow)
Communication skills
Communis (Latin) means to share
Communication means sharing of ideas
And are understood through our five senses
Auditory
Gustatory
Visual
Olfactory
Tactile
Communication skills
Myths
1.Communicate consciously
Realities
Communicate unconsciously
all the time
2.Communicate primarily
through words
Communicate through verbal
as well as non verbal signs
3.Words mean the same
to everyone
Meaning of words lies more in
perception of reality
4.Communication is a
one-sided process
Communication is a
two-way process
5.Message sent and message
received are identical
Transmission and reception of
message can never be identical
Communication skills
Noise
Psychological
physical
(Mental turbulence,Preoccupation,
Ego hang-ups, Anxiety, Tiredness,
Pre-conceived ideas and notions
Disturbances and distractions in
the environment
Communication skills
Barriers to communication
BADLY EXPRESSED MESSAGE
1.Loss In impact
Communication skills
Barriers to communication
Loss in transmission
2.Ineffective grasp of message
Communication skills
Barriers to communication
Poor memory
3.Dichotomy in reception and comprehension
Receivers past or prsnt exp. with the sender
If ideas are contrary to receivers expectation
Communication skills
Barriers to communication
Inattentive listening
4.Partial grasping of topic
Communication skills
Barriers to communication
TENDENCY TO EVALUATE
5. DISTANCING FROM THE SPEAKERS
Communication skills
Barriers to communication
Differences in interests & attitude
6.LACK OF INTEREST
Communication skills
Barriers to communication
Difference between existing and current
piece of knowledge
7.Mental turbulence
Communication skills
Barriers to communication
Not easily comprehensible language
8. Misunderstanding
Communication skills
Barriers to communication
Over-communication
9. Groping* for the right message
Communication skills
Barriers to communication
Resistance to change
10. Mental block
COMMUNICATION SKILLS
OF THE OTHER
PERSON TO
MAKE
HIM
UNDERSTAND
BETTER.
SPEAK THE
LANGUAGE
COMMUNICATION SKILLS
Communication skills
PRESENTATION SKILLS
COMMUNICATION SKILLS
EYE
CONTACT
COMMUNICATION
SKILLS*

COMMUNICATION SKILLS
COMMUNICATION SKILLS
Communication skills
HAND MOVEMENTS
Communication skills
HAND SHAKES