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2001.07-
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2011.12-EMBA/ EMBA
2012.06--
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,
,
Roll Out Happiness
101
YouTube1015
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SQ= P- E
P>E
PE
P<E
4P
Product
Price
4F
-Focus:
-Fast:
Place
-First:
Promotion
-Flexible:
4C
-Customer Needs&Wants
-Cost to Customer:
-Convince:
-Customer Satisfaction:
4P4C
7-ELEVENPOS
marketing myopia
marketing myopia
BB call vs.
vs.
vs.
vs.
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10072
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Innate needs
Acquired needs
Maslow, 1943
Maslow
physiological
safety
aesthetic
belongingness
and love
desires to know
and to understand
esteem
self- actualization
Maslow 1943
Maslow
VIP
2.75
5-1 Maslow
Chiu and Lin (2004)
5:
1.
2.
4.
5.
7-ELEVEN
7-ELEVEN**1994
7-ELEVEN
7-ELEVEN
7-ELEVEN
20025
7-ELEVEN
20057-ELEVEN
1.
2.
3.
1.
2.
3.
1.
2.
3.
(1)
(2)
(3)
(4)
3.
1
2
3
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Price Mix
Product Mix
Object
Objectives
Organization
Operations
Promotion Mix
Costs
Competitors
Place Mix
service triangle
=
,
,
1%~2%,
,,
,
.
,,
.
WhopperFace
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1991
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DNA
103http://www.managertoday.com.tw/"
CRM
CRM
2.
4.
6.
1.
3.
5.
86
iPhone
iPhone
CS
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CSI
CS
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