This document discusses the requirements and benefits of digital organizations. It outlines that digital organizations require hardware infrastructure, software infrastructure, defined business processes, and e-commerce sites. It also discusses the role of information systems in enterprises, including enterprise resource planning, supply chain management, customer relationship management, and electronic commerce. Finally, it prompts writing a note on the skill sets business graduates need to select, understand, and implement ERP information systems.
This document discusses the requirements and benefits of digital organizations. It outlines that digital organizations require hardware infrastructure, software infrastructure, defined business processes, and e-commerce sites. It also discusses the role of information systems in enterprises, including enterprise resource planning, supply chain management, customer relationship management, and electronic commerce. Finally, it prompts writing a note on the skill sets business graduates need to select, understand, and implement ERP information systems.
This document discusses the requirements and benefits of digital organizations. It outlines that digital organizations require hardware infrastructure, software infrastructure, defined business processes, and e-commerce sites. It also discusses the role of information systems in enterprises, including enterprise resource planning, supply chain management, customer relationship management, and electronic commerce. Finally, it prompts writing a note on the skill sets business graduates need to select, understand, and implement ERP information systems.
CCSIS, IoBM May 2012 Objectives What are the requirements of a digital organization What benefits a digital organization over non- digital organization What skill sets are required to select a software
Objectives What resources (inputs) are required for Information Systems in an Enterprise What are the Role of Information Systems Development in an organization
Requirements of a Digital Organization Hardware Infrastructure Software Infrastructure Business Processes E-Business and E-Commerce Sites Typical Example of Hardware Infrastructure for a Business Organization
Software Infrastructure
A Typical Business Processes Diagram
Selection Process and Documents (created by Claudia 2012)
Process model for introduction of corporate social software
The five-level model by Alexander et al., 2012
Benefits of a Digital Organisation
Information Systems in the Enterprise Enterprise Resource Planning Supply Chain Management Customer Relationship Management Database Management Electronic Commerce and Electronic Business Figure 1-1 Core information systems in a typical enterprise
Application domains and modules of SAP ERP [SAP 2007b]
Supply Chain Management (SCM) While the focus of ERP is to support internal business processes, business activities do not end at the boundaries of the company. Going beyond these limits is the task of supply chain management (SCM). Figure 1-3 Supply-chain processes [SCC 2006]
Supply Chain Behaviors Organizations collaborate in supply chains A firm's performance depends on its supply chains In addition, many methodological and technical shortcomings of ERP have been removed or at least improved in SCM. These improvements are known as APS (advanced planning and scheduling) [Meyr 2002] Relationship between SCM and ERP [Corsten 2001]
Customer Relationship Management (CRM) CRM: identifying methods and Techniques for acquiring and retaining customers It Manages customer interactions with a company CRM helps organizations increase the value of every customer interaction and improve corporate performance. Sources and uses of customer information [Siebel 2006]
Figure 1-6 Technological infrastructure of information systems
Skill Sets of A Business Graduate Write a full length note on businesss graduate skill sets to select, understand, and implement a ERP Information System. Use MS Word to Upload it on turnitin Time Allowed from now to end of class Start Now This question will be repeated to know how much you know and how dont know