Professional Documents
Culture Documents
Communication
Session Outline:
Presentation
Group discussions
Case scenario
• 7% actual words
• 38% voice cues
• 55% face cues
Dr Candice Boyd
Lecturer in Psychology
Active Listening is a term used to indicate the skills that demonstrate one is
listening and appropriate verbal responses
Square
Open
Leaning
Eye contact
Relaxed
SOLER
Square - for effective demonstration of listening skills the health educator should
face the patient squarely, otherwise he or she might seem uninterested
Open - open body position involves avoiding crossing arms and legs, these are often
interpreted as defensive or shutting down
Eye Contact - when listening most people maintain good eye contact and this
encourages speakers to continue
Communication Barriers
Case Scenario