Professional Documents
Culture Documents
organisational
settings
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 1
Communicating at Pixar
Pixar Animation Studios
has created a
workplace that
encourages
communication among
team members and
across the organization.
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 2
Four functions of communication
Knowledge management
Decision making
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 3
Communication process model
Receive
Form Encode Decode
encoded
message message message
message
Noise
Transmit
feedback
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 4
Communication barriers
Perceptions
Filtering
Language
jargon
ambiguity
Information overload
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 5
Information overload
Episodes of
information
overload
Employee’s
information
processing
capacity
Information load
Time
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 6
Managing information overload
Solution 1: Increase information processing
capacity
learn to digest information more quickly
temporarily work longer hours
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 7
Communicating through email
Advantages of email
efficient medium
asynchronous
random information access
fewer social status barriers
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 8
Email emoticons
:-) Happy
:-} Smirk
:-X OOPS!
{} Hug
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 9
Non-verbal communication
Actions, gestures, facial expressions, etc
Transmits most info in face-to-face meetings
Influences meaning of verbal and written symbols
Less rule bound than verbal communication
Important part of emotional labour
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 10
Hierarchy of media richness
Rich
Overloaded Face-to-face
zone
Telephone
Media
richness Email
Oversimplified
Newsletters zone
Lean
Routine/ Non-routine/
Situation ambiguous
clear
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 11
Organisational grapevine
Early research findings
transmits information rapidly in all directions
follows a cluster chain pattern
more active in homogeneous groups
transmits some degree of truth
Changes due to Internet
email etc becoming main grapevine medium
social networks are now global
vault.com extends gossip to anyone
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 12
Grapevine: benefits and problems
Benefits
supplements information
strengthens corporate culture
relieves anxiety
signals that problems exist
Problems
suggests lack of concern for employees
distortions might escalate anxiety
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 13
Cross-cultural communication
Verbal differences
language
voice intonation
Non-verbal differences
interpreting non-verbal meaning
importance of verbal versus non-verbal
silence and conversational overlaps
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 14
Gender communication differences
Men Women
Report talk Rapport talk
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 15
Getting your message across
Empathise
Be descriptive
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 16
Active listening process
Sensing
• Postpone evaluation
• Avoid interruptions
• Maintain interest
ACTIVE
LISTENING
Responding Evaluating
• Show interest • Empathise
• Clarify the message • Organise information
2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 17