1

Management Information Systems

ManagIng Information Technology in the E–Business Enterprise

Fifth Edition

James A. O’Brien

Chapter
1
4 Telecommunicatio
ns
and
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 James A. O’Brien Management Information Systems Fifth Edition 2

Chapter Objectives
• Identify several major developments and
trends in the industries, technologies, and
applications of telecommunications and
networks.
• Identify the basic components, functions,
and types of telecommunications networks.
• Explain the functions of major types of
telecommunications network hardware and
media.

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 James A. O’Brien Management Information Systems Fifth Edition 3

Trends in Telecommunications

Industry Trends More vendors, carriers, alliances, and network

services, accelerated by deregulation & Internet growth

Technology Trends Extensive Internet, interconnected local & global

digital networks, improved transmission channels

Application Trends More electronic commerce, enterprise collaboration,

online business operations and strategic advantage in markets

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 James A. O’Brien Management Information Systems Fifth Edition 4

Telecommunications Strategic Capabilities

Overcome Geographic Barriers: Capture information about

business transactions from remote locations.

Overcome Time Barriers: Provide information to remote locations

immediately after it is requested.

Overcome Cost Barriers: Reduce the cost of more traditional

means of communications.

Overcome Structural Barriers: Support linkages for competitive

advantage.

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 James A. O’Brien Management Information Systems Fifth Edition 5

Internet Applications

E-mail Telnet

Popular Uses
File
of the
E-Commerce Transfer
Internet
Protocol (FTP)

Internet
Relay Search Engines
Chat

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 James A. O’Brien Management Information Systems Fifth Edition 6

Basic Components in a Telecommunications Network

Telecommunications 4
Processors
1

2 3 2 5
Telecommunications
Software

PCs, NCs, Telecommunications

and Other Channels and Media Computers
Terminals

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Wide Area Networks

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Local Area Networks

PC PC PC Shared
Database and
Software Packages

Network
Server
Shared
Printer

PC PC

Internetwork Processor to Other Networks

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 James A. O’Brien Management Information Systems Fifth Edition 9

Other E-Business Networks

The
Internet
Router
Extranet
Fire wall
Intranet
Server
Fire wall

Router
Intranet Host System
Server
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Client/Server Networks and Network Computing

Client
Network Host System
Server
Superserver

User Interface
Application Processing Central database control
Application Control Heavy duty processing
Distributed Database

NetPC
Application DB
Server Server

Browser-based
User Interface
Web OS DBMS
Application Software
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 James A. O’Brien Management Information Systems Fifth Edition 11

Telecommunications Communication Media

• Twisted Pair • Communication
• Coaxial Cable Satellites
• Fiber Optics • Cellular
• Technologies
Terrestrial
Microwave • Wireless LAN

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 James A. O’Brien Management Information Systems Fifth Edition 12

Telecommunications Processors and Software

• Modems • Network Operating

• Multiplexers System
• Internetwork • Telecommunications
Processors Monitor
– Switches • Middleware
– Routers • Network Management
– Hubs Software
– Gateways
• Fire walls

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 James A. O’Brien Management Information Systems Fifth Edition 13

Network Topologies

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Network Protocols: The OSI Architecture

Application
ApplicationLayer
Layer

Presentation
PresentationLayer
Layer

Session
SessionLayer
Layer

Transport
TransportLayer
Layer

Seven Network
NetworkLayer
Layer
Layers of
the OSI Data
DataLink
LinkLayer
Layer
Communications
Architecture Physical
PhysicalLayer
Layer

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 James A. O’Brien Management Information Systems Fifth Edition 15

The Internet’s TCP/IP

Application
Layer

Application or Presentation
Layer
Process Layer
Session

OSI Model
Layer

Transport
Host-to-Host Transport Layer Layer
Network
Internet Protocol (IP) Layer
Data Link
Network Interface Layer
Physical
Physical Layer Layer

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 James A. O’Brien Management Information Systems Fifth Edition 16

Chapter Summary
• Organizations are becoming internetworked
enterprises that use the Internet, intranets, and
other telecommunications networks to support E-
Business.
• Telecommunications has entered a deregulated
and fiercely competitive environment with many
vendors, carriers, and services
• A major trend is towards pervasive use of the
Internet and its technologies to build
interconnected enterprise and global networks.

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 James A. O’Brien Management Information Systems Fifth Edition 17

Chapter Summary (cont)

• The major components of any
telecommunications network are:
– Terminals,
– Telecommunications processors,
– Communication channels,
– Computers, and
– Telecommunications software.
• There are several basic types of telecomm
networks, including wide area networks
(WANs) and local area networks (LANs).
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 James A. O’Brien Management Information Systems Fifth Edition 18

Chapter Summary (cont)

• Key telecommunications network
alternatives include telecommunications
media, processors, software, channels, and
architectures.

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