QUALITY GURUS ON

QULITY
Quality is free (Philip B Crosby)
. Doing it Right First Time
. Erroneous Assumptions
- Quality Means Goodness, Luxury shininess or
weight
(Conformance to Requirements)
- Quality is Intangible and Not Measurable.
- There is an Economics of Quality
- Problems of Quality originate from Workers
- Quality originates in the Quality Department
. Cultural Revolution
- Replace firefighting with defect prevention.
- Management commitment
- Japanese Quality Revolution



Stage of Quality Consciousness
Uncertainty
- Ignorance about cost of poor Quality
- Quality control is policing
- Be tough on the bad Guys
. Awakening
- Recognition that Quality MGMT. Can help
- More inspection and testing
- Chronic Problems Assigned to teams
- Long range solutions Not considered seriously
- Motivation Campaigns
. Enlightenment
- Quality policy
- Decision to conduct a formal long- team Quality
Improvement Programme.

- Generous Quality Education Budget
- Facing Problems openly without searching for
individual blame
- Balanced, well organized TQM department with all
the necessary capabilities and Resources.
. Wisdom
- Cost reductions in effect
- Maturity of a Higher order
- Systems orientation
. Certainty
- we know why we do not have Problems with Quality
- Prevention system Allows very few significant problems
to occur.
- Long, Long way from uncertainty to certainty.




. Research physicist turned Teacher of SQC Techniques
. Taught the top Bosses of Industries and Government in Japan
. Prophetic pronouncement in 1951
. Celebrity status in the U.S in June 1980 when NBC featured him in
If Japan can , why cant we?
. Deadly diseases
- Emphasis on short term profits
- Annual reviews or other periodic evaluation of people in
management
- Use of visible figures for rating management, with little
or no consideration for figures that are unknown
or unknowable
- Hope for Quick result ( Instant Pudding)







W. Edwards deming : Apostle of Quality
14 Points (Remedial Measures)

1. Create constancy of purpose for improvement of products and
and services
2. Adopt the New philosophy. We have learned to live in a world of
mistakes and inattentive sullen service
3. Cease dependence on inspection to achieve Quality
4. End the practice of awarding business on the basis of the price tag
5. Constantly and for ever Improve the System of production and service
6. Institute training on the Job
7. Institute supervision to help people to do a better job
8. Drive out fear many are afraid to ask Questions or to take a position
people must feel secure


9. Breakdown barriers between Departments. Teamwork
needed rather than adversary relationship
10. Eliminate slogans, exhortation, pictures and posters for the
for the workforce
11. Eliminate numerical Quotas
12. Remove barriers that stand between the hourly workers and their
pride of workmanship
13. Institution a vigorous programme of education and retraining.
14. Create a structure in top management that will push everybody on
the above 13 points. Put everybody in the company to work to
accomplish the transformation.

Quality is
1. Conforming to preset,
management standards of
performance
2. A total on going programme
and a commitment to do
things right the first time
every time
3. Proper planning and design
to prevent defects before
they occur
4. Measured by calculating the
cost of Quality (the cost of
not doing things right the
first time)
Quality Not
Telling people to do their
best

A goal to be set reached and
forgotten

The inspection detection and
correction of defects.


Measured by subjective
Evaluations