1

TROUBLESHOOTING
MSAN HUAWEI UA5000
2
MSAN DOWN
1. Cek Fisik / Visual
Periksa System Power
Periksa indikator LED
Modul Power (PWx)
Modul Uplink (IPMB)

2. Ukur jaringan Optic secara end to end

3. Cek Konfigurasi Uplink
Lihat status Port IPM 0/2 0 yang merupakan Uplink ke Metro

MSAN02-D3-CJA-1MRB>enable
MSAN02-D3-CJA-1MRB#config
MSAN02-D3-CJA-1MRB(config)#interface ipm 0/2

MSAN02-D3-CJA-1MRB(config-if-ipm-0/2)#display port state 0
Optics module status is normal
The port is active status port enable
Native VLAN ID is 1
Ethernet port is online status UP (jika down status offline)
Ethernet port is full duplex auto negotiation to full duplex
Ethernet port rate is auto-negotiation to 1000M
Ethernet port does not support flow control
Ethernet port does not support jumbo frame
Ethernet port does not support line-selfadaptive
Port mode is GE-Optic


3
MSAN DOWN
MSAN02-D3-CJA-1MRB(config-if-ipm-0/2)#display port state 0
Optics module status is normal
The port is active status port enable
Native VLAN ID is 1
Ethernet port is online status UP (jika down status offline)
Ethernet port is full duplex auto negotiation to full duplex
Ethernet port rate is auto-negotiation to 1000M
Ethernet port does not support flow control
Ethernet port does not support jumbo frame
Ethernet port does not support line-selfadaptive
Port mode is GE-Optic


4
MSAN DOWN
Enable-kan status auto negotiation jika status disable

MSAN02-D3-CJA-1MRB(config-if-ipm-0/2)#auto-neg 0 enable
meng-enable-kan auto negotiation port 0

5
MSAN DOWN
Lihat status interface H-248
MSAN02-D3-CJA-1MRB(config)#display if-h248 all

----------------------------------------------------------------------------

MGID TransMode State MgPort MGIP/DomainName MgcPort MGCIP/DomainName
----------------------------------------------------------------------------
0 UDP Normal 2944 172.29.164.71 2944 172.29.132.4
----------------------------------------------------------------------------
MSAN02-D3-CJA-1MRB(config)#

Kondisi Normal berarti koneksi ke Soft Switch baik, jika
Status Wait Act berarti hubungan ke Soft Switch terputus.

6
Seluruh Telpon tidak dapat digunakan
Cek fisik di terminasi perkabelan dari jumpering di MSAN
sampai ke CPE termasuk cek aristor di RK MSAN.

Cek modul di MSAN.
7
Salah satu / sebagian Port pada card
pelanggan tidak bisa melayani voice dan
internet (tidak ada tone, modem blinking)
Change Port telepon pelanggan tanpa
mengubah konfigurasi SoftSwitch
Langkah-langkah yang harus dilakukan :

1. Catat TID dan No. Tlp pada port 0/7/0
2. Menghapus mgpstnuser pada port 0/7/0
3. Setting port 0/8/1 sesuai dengan data port 0/7/0 sebelumnya
4. Lihat konfigurasi port 0/8/1

8
Change Port telepon pelanggan tanpa
mengubah konfigurasi SoftSwitch
LANGKAH 1. Catat TID dan No. Telepon pada port 0/7/0

MSAN02-D3-CJA-1MRB(config)#esl user
MSAN02-D3-CJA-1MRB(config-esl-user)#display mgpstnuser 0/7/0
{ <cr>|endframeid/slotid/portid<S><1,15> }:
--------------------------------------------------------
Frame/Slot/Port MGID TelNo Priority TID
--------------------------------------------------------
0 / 7 / 0 0 222222 Cat3 A32
--------------------------------------------------------
Command processing completed. 1 port(s) are configured MG PSTN user data

MSAN02-D3-CJA-1MRB(config-esl-user)#
9
Change Port telepon pelanggan tanpa
mengubah konfigurasi SoftSwitch
LANGKAH 2. Menghapus mgpstnuser pada port 0/7/0

MSAN02-D3-CJA-1MRB(config-esl-user)#mgpstnuser del 0/7/0
Are you sure to delete the port data (y/n)[n]:y

MSAN02-D3-CJA-1MRB(config-esl-user)#

10
Change Port telepon pelanggan tanpa
mengubah konfigurasi SoftSwitch
LANGKAH 3. Setting port 0/8/1 sesuai dengan data port 0/7/0
sebelumnya

MSAN02-D3-CJA-1MRB(config-esl-user)#mgpstnuser modify 0/8/1
terminalid 32 telno 222222
{ <cr>|mgid<K>|priority<K> }:

Command:
mgpstnuser modify 0/8/1 terminalid 32 telno 222222

MSAN02-D3-CJA-1MRB(config-esl-user)#
11
Change Port telepon pelanggan tanpa
mengubah konfigurasi SoftSwitch
LANGKAH 4. Lihat konfigurasi port 0/8/1

{ <cr>|endframeid/slotid/portid<S><1,15> }:
--------------------------------------------------------
Frame/Slot/Port MGID TelNo Priority TID
--------------------------------------------------------
0 / 8 / 1 0 222222 Cat3 A32
--------------------------------------------------------
Command processing completed. 1 port(s) are configured MG PSTN user
data

MSAN02-D3-CJA-1MRB(config-esl-user)#
12
Seluruh Port MSAN tidak bisa Speedy
(error 678)
13
Langkah-langkah yang harus dilakukan :

1. Cek Konfigurasi VLAN Speedy dari BRAS sampai MSAN
2. Cek Konfigurasi VLAN Speedy di MSAN
3. Cek Konfigurasi VPI / VCI

1. Cek Konfigurasi VLAN
MSAN02-D3-CJA-1MRB# display vlan 3000
VLAN ID: 3000
VLAN type: smart
VLAN attribute: common
VLAN description:
VLAN MAC learning ability : enable
VLAN max MAC learning number : -
VLAN up direction CAR ID : CAR off
VLAN down direction CAR ID : -
------------------------------
F/ S/ P Native VLAN State
------------------------------
0/ 2/ 0 1 up
------------------------------
Standard port number: 1

14
Seluruh Port MSAN tidak bisa Speedy
(error 678)
-------------------------------------------------------------
Type State F/ S/ P VPI VCI FLOWTYPE FLOWPARA CHANNEL
-------------------------------------------------------------
adl act/up 0/ 6/ 0 8 81 byEncap pppoe -
adl act/up 0/ 6/ 1 8 81 byEncap pppoe -
.
adl act/up 0/ 6/31 8 81 byEncap pppoe -
adl act/up 0/ 7/ 0 8 81 byEncap pppoe -
adl act/up 0/ 7/ 1 8 81 byEncap pppoe -
adl act/up 0/ 7/ 2 8 81 byEncap pppoe -
..
adl act/up 0/ 7/30 8 81 byEncap pppoe -
adl act/up 0/ 7/31 8 81 byEncap pppoe -
-------------------------------------------------------------
Service virtual port number: 64
Note: F--Frame, S--Slot, P--Port(or Virtual Port, such as VLAN ID and
IMA group etc.) The VPI is access-end VLAN ID in EAU/GAU port

15
Seluruh Port MSAN tidak bisa Speedy
(error 678)
2. Cek Konfigurasi VPI / VCI
MSAN08-D3-ANI-1MRH(config)# display pvc 0/6/0
------------------------------------------------------------------------------
CONN CAST ============ SRC ============ =========== DST ============= CFG
INDX TYPE SERV F/S /P VPI VCI CTTR SERV F/S /P VPI VCI CTTR STAT
------------------------------------------------------------------------------
3333 p2p lan */* /* * * 12 adl 0/6/0 8 81 11 up
2209 p2p lan */* /* * * 12 adl 0/6 /9 8 81 11 up
2210 p2p lan */* /* * * 12 adl 0/6 /10 8 81 11 up
2211 p2p lan */* /* * * 12 adl 0/6 /11 8 81 11 up
2212 p2p lan */* /* * * 12 adl 0/6 /12 8 81 11 up
------------------------------------------------------------------------------
Total : 1 (Up/Down : 1/0)
Note : F--Frame, S--Slot, P--Port(or Virtual Port, such as IMA GROUP,
VLAN ID etc.), the VPI is access-end VLAN ID in EAU/GAU port
or PON ID in EPON port
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Seluruh Port MSAN tidak bisa Speedy
(error 678)
Port Pelanggan tidak terbaca di Radius
(CallingStationID-not-Present)
17
Kemungkinan PITP (Policy Information Transfer Protocol) pmode masih disable

MSAN02-D3-CJA-1MRB#
MSAN02-D3-CJA-1MRB#display pitp config
PITP is disabled. Current mode:pmode
Sub-option Status
-----------------------
0x81 disable
0x82 disable
.
0x8e disable
0x90 disable
-----------------------

Untuk mengaktifkan PITP

MSAN02-D3-CJA-1MRB(config)#pitp enable pmode

MSAN02-D3-CJA-1MRB(config)#


18
Port Pelanggan tidak terbaca di Radius
(CallingStationID-not-Present)
Koneksi Speedy hanya bisa Bridge tidak
bisa PPPoE
19

Cek Konfigurasi Service Port

MSAN08-D3-ANI-1MRH(config)# service-port vlan 3333 adsl 0/6/0 vpi 8 vci 81
rx-cttr 12 tx-cttr 11

Dari konfigurasi tersebut tidak mencantumkan encapsulation PPPoE dan
harus diubah menjadi :

MSAN08-D3-ANI-1MRH(config)# service-port vlan 3333 adsl 0/6/0 vpi 8 vci 81
multi-service user-encap pppoe rx-cttr 12 tx-cttr 11

Update Paket Speedy
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Langkah-langkah yang harus dilakukan :
1. Lihat service-port di port pelanggan
2. Lihat Traffic Table
3. Hapus service port bila tidak sesuai
4. Buat Service port sesuai permintaan (misal Down
streem 512 dan Up streem 128)
5. Lihat hasil konfigurasi
6. Lihat ADSL Profile yg ada
7. Aktifkan Port Pelanggan

LANGKAH 1. Lihat Service Port Pelanggan

MSAN02-D3-CJA-1MRB(config)#display service-port port 0/7/0
-----------------------------------------------------------------------------
VLAN VLANATTR PORT F/ S/ P VPI VCI FLOW FLOW RX TX STATE LABEL CH
ID TYPE PARA
-----------------------------------------------------------------------------
3000 common adl 0/ 7/ 0 8 81 byEncap pppoe
7 8
act/up - -
-----------------------------------------------------------------------------
Total : 1 (Up/Down : 1/0)
Note : F--Frame, S--Slot, P--Port(or Virtual Port, such as IMA GROUP,
VLAN ID etc.), the VPI is access-end VLAN ID in EAU/GAU port
or PON ID in EPON port
Keterangan :
Profile Downstream = 7, Upstream = 8
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Update Paket Speedy
LANGKAH 2. Lihat Traffic Table

MSAN02-D3-CJA-1MRB(config)#display traffic table from-index 0 TID mulai dari 0 s/d
terakhir
Traffic parameters for IP service:
-----------------------------------------------------------------------------
TID CAR(kbps) Priority Pri-Policy
-----------------------------------------------------------------------------
0 1024 6 tag-pri
1 2496 6 tag-pri
2 512 0 tag-pri
3 64 4 tag-pri
5 2048 0 tag-pri
7 1024 0 tag-pri
8 384 0 tag-pri
9 128 0 tag-pri

MSAN02-D3-CJA-1MRB(config)#
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Update Paket Speedy
LANGKAH 3. Hapus Service Port apabila tidak sesuai

MSAN02-D3-CJA-1MRB(config)#undo service-port port 0/7/0
It will take several minutes, and console may be timeout, please use command idle-timeout to
set time limit
Are you sure to release service virtual port(s)? (y/n)[n]:y
The number of total service virtual port in this operation: 1
The number of total service virtual port which cannot be released: 0
Deleting start...

Deleting end.
The number of total service virtual port which need be deleted: 1
The number of total service virtual port which have been deleted: 1

MSAN02-D3-CJA-1MRB(config)#display service-port port 0/7/0
Failure: No service virtual port can be operated

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Update Paket Speedy
LANGKAH 4. Buat Service port sesuai permintaan
(misal Down streem 512 dan Up streem 128)

MSAN02-D3-CJA-1MRB(config)#service-port vlan 3000 adsl 0/7/0 vpi 8
vci 81 multiservice user-encap pppoe rx-cttr 2 tx-cttr 9
Add service virtual port successfully

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Update Paket Speedy
LANGKAH 5. Lihat hasil konfigurasi

MSAN02-D3-CJA-1MRB(config)#display service-port port 0/7/0
-----------------------------------------------------------------------------
VLAN VLANATTR PORT F/ S/ P VPI VCI FLOW FLOW RX TX STATE LABEL CH
ID TYPE PARA
-----------------------------------------------------------------------------
3000 common adl 0/ 7/ 0 8 81 byEncap pppoe
2 9
act/up - -
-----------------------------------------------------------------------------
Total : 1 (Up/Down : 1/0)
Note : F--Frame, S--Slot, P--Port(or Virtual Port, such as IMA GROUP,
VLAN ID etc.), the VPI is access-end VLAN ID in EAU/GAU port
or PON ID in EPON port
Keterangan :
Profile Downstream = 2, Upstream = 9

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Update Paket Speedy
LANGKAH 6. Lihat ADSL Profile yg ada
MSAN02-D3-CJA-1MRB(config)#display adsl line-profile
----------------------------------------------------------------------------
Profile Operating Channel Min Down Max Down Min Up Max Up
Index Mode Mode Rate(Kbps) Rate(Kbps) Rate(Kbps) Rate(Kbps)
----------------------------------------------------------------------------
2 All Interleaved 32 384 32 96
3 All Interleaved 32 512 32 128
4 All Interleaved 32 1024 32 256
5 All Interleaved 32 2048 32 512
6 All Interleaved 32 3072 32 512
15 All Fast 32 1024 32 384
16 All Fast 32 1024 32 384
1000 All Fast 32 6144 32 640
----------------------------------------------------------------------------
Total: 11
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Update Paket Speedy
LANGKAH 7. Aktifkan Port 0/7/0

Masuk ke boardnya dulu

MSAN02-D3-CJA-1MRB(config)#interface adsl 0/7

Deactifkan dulu Port 0

MSAN02-D3-CJA-1MRB(config-if-adsl-0/7)#deactivate 0

Kemudian Actifkan Port pada profile_index yg sesuai

MSAN02-D3-CJA-1MRB(config-if-adsl-0/7)#activate 0 profile-index 3

MSAN02-D3-CJA-1MRB(config-if-adsl-0/7)#
Activate port 0 successfully

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Update Paket Speedy
LANGKAH 7. Aktifkan Port 0/7/0

Lihat Port sudah aktif sesuai paket atau belum.

MSAN02-D3-CJA-1MRB(config)#display adsl port state 0/7/0
----------------------------------------------------------------------
Port Status Line_Profile Alm_Profile Ext_Profile Power_Mode
----------------------------------------------------------------------
0 Activated 2 1 -- --
----------------------------------------------------------------------




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Update Paket Speedy