PowerPoint Presentation by Charlie Cook

The University of West Alabama

1
Human Resource
Management
ELEVENTH EDITION
G A R Y D E S S L E R
2008 Prentice Hall, Inc.
All rights reserved.
Training and Developing Employees
Chapter 8
Part 3 | Training and Development
2008 Prentice Hall, Inc. All rights reserved. 82
After studying this chapter, you should be able to:
1. Describe the basic training process.
2. Describe and illustrate how you would go about
identifying training requirements.
3. Explain how to distinguish between problems you can
fix with training and those you cant.
4. Explain how to use five training techniques.
2008 Prentice Hall, Inc. All rights reserved. 83
Purpose of Orientation
Feel
Welcome
and At Ease
Begin the
Socialization
Process
Understand
the
Organization
Know What
Is Expected
in Work and
Behavior
Orientation Helps
New Employees
2008 Prentice Hall, Inc. All rights reserved. 84
The Orientation Process
Company
Organization and
Operations
Safety Measures
and Regulations
Facilities
Tour
Employee
Orientation
Employee Benefit
Information
Personnel
Policies
Daily
Routine
2008 Prentice Hall, Inc. All rights reserved. 85
Analyzing Training Needs
Task Analysis:
Assessing New Employees
Training Needs
Performance Analysis:
Assessing Current Employees
Training Needs
Training Needs
Analysis
2008 Prentice Hall, Inc. All rights reserved. 86
Assessing Current Employees Training Needs
Performance Appraisals
Job-Related
Performance Data
Observations
Interviews
Assessment Center
Results
Individual Diaries
Attitude Surveys
Tests
Methods for
Identifying
Training
Needs
2008 Prentice Hall, Inc. All rights reserved. 87
Programmed Learning
Advantages
Reduced training time
Self-paced learning
Immediate feedback
Reduced risk of error for learner
Presenting
questions, facts,
or problems to
the learner
Allowing the
person to
respond
Providing
feedback on the
accuracy of
answers
2008 Prentice Hall, Inc. All rights reserved. 88
Distance and Internet-Based Training
Teletraining
Videoconferencing
Internet-Based Training
E-Learning and
Learning Portals
Distance Learning
Methods
2008 Prentice Hall, Inc. All rights reserved. 89
Literacy Training Techniques
Testing job
candidates for
basic skills
Instituting basic
skills and literacy
programs
Employer Responses
to Functional Illiteracy
2008 Prentice Hall, Inc. All rights reserved. 810
Management Development
Assessing the
companys
strategic
needs
Developing the
managers and
future
managers
Long-Term Focus
of Management
Development
Appraising
managers
current
performance
2008 Prentice Hall, Inc. All rights reserved. 811
Management Development (contd)
Job
Rotation
Action
Learning
Managerial
On-the-Job
Training
Coaching/
Understudy
Approach
2008 Prentice Hall, Inc. All rights reserved. 812
Managing Organizational Change
and Development
Strategy Technologies Culture
What to Change
Structure Employees
2008 Prentice Hall, Inc. All rights reserved. 813
Managing Organizational Change
and Development (contd)
Overcoming
resistance to
change
Effectively
using
organizational
development
practices
The Human
Resource Managers
Role
Organizing
and leading
organizational
change
2008 Prentice Hall, Inc. All rights reserved. 814
K E Y T E R M S
employee orientation
training
performance management
negligent training
task analysis
performance analysis
on-the-job training
apprenticeship training
job instruction training (JIT)
programmed learning
simulated training
electronic performance support
systems (EPSS)
job aid
management development
succession planning
job rotation
action learning
case study method
management game
role playing
outsourced learning
behavior modeling
in-house development center
organizational development
controlled experimentation