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Presented By M.REHHAN SARWAR

Presented To Prof. Mubshir Husain
Topic HR Policies of Ufone
Program M.COM
Semester II
Section EA2

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Introduction
Pakistan Telecommunication Company Limited
(PTCL) that started its operations in January
2001 under the brand name Ufone. As a result
of PTCLs privatization, Ufone became a part of
the Emirates Telecommunication Corporation
Group (Etisalat) in 2006.

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Vision Statement

To be the leading telecommunication service provided
in Pakistan by offering innovative communication
solutions for our customers while exceeding
shareholders value & employee expectations.

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MISSION STATEMENT
To be the best cellular option for U.

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Management hierarchy of ufone
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Our Brand
BRANDS TARGET MARKET REASON FOR
TARGETTING
Post Pay Corporate class High usage for business &
working people
Prepaid Youth Night dwellers
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STRUCTURE OF THE
ORGANIZATION
In general the whole setup is Centralized

At department level the structure is
Decentralized
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Functional Departments
Technical
Customer operations
Finance
Administration & Procurement
Human Resource
Co-ordination (Govt. relations)
Marketing
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SERVICES

Internal Excess
Online Billing Payment
Power SIM
International Roaming
Voice Mail
Call Management
Messaging

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COMPETITORS

Ufone considers the following as its
competitors:-
a. JAZZ
b. WARID
c. TELENOR
d. ZONG
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Human Resource Department
Human Resource Department of UFONE
Human Resource department is being headed by the HR
executive designated as Chief of Human resource
department. The department is working for the
personnel in the organization.
There are 3 main sub-heads in the department
Recruitment and Compensation Benefits
HR Operations
Recruitment & Selection



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Human Resource Department
Recruitment and Compensation Benefits
Ufone has this policy of not mentioning the name of the company in
a job advertisement. Usually hiring takes place through outsourcing
with a help of a third party. Final selection takes place after the
candidate has been interviewed by the Manager of the department
who requires the new employee and then the HR Manager. A very
effective way to retain an employee is to give him compensation
and benefits.
At Ufone following benefits are given:
Medical facility
Gratuity
Provident fund



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Human Resource Department
Orientation
Human Resource Planning
HR hiring / recruitment
Selection Process
Compensation and benefits
Human Resource
Information system

Leave Policy
Working Hours Policy
Retirement Policy
Performance Evaluation
Career Counseling
Training and
Development


HR Operations
HR operations at Ufone include the working over all Human resource
Functions that are as follows:
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Human Resource Department
Recruitment
Recruitment is the process of gathering a pool of
candidates for an organizational vacancy.
Ufone policy of recruitment is very simple, if at any
time there is a vacancy, due to retirement, resignation, if
employees takes the golden handshake or the death of
an employee, the management of the branch will inform
the head office about the vacancy.
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Human Resource Department
Selection
Selection is the process of short listing only the qualified
candidates who are fit for the job.
Ufone has this policy of not mentioning the name of the
company in a job advertisement.
Usually hiring takes place through outsourcing with a
help of a third party.
Ufone mostly hires employees through
Pioneer Services
Sydiat Haider Associates.

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Human Resource Department
Selection
Final selection takes place after the candidate has been
interviewed by the Manager of the department who
requires the new employee and then the HR Manager.
On the joining day, the employee has to submit the
following documents to the HR Department:
Joining Report
Copies of educational and professional
degrees/certificates
Reference Letter
Three copies of recent passport size photographs

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Human Resource Department
Job Analysis
There are mostly following methods used to conduct job
analysis:
Interviews
Direct Observations
Job Description
Industry Patterns For Benchmark Jobs
Job title
Duties to be performed
Distinguishing characteristics of the job
Authorities and responsibilities of jobholder

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Job Description form of Ufone
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Performance Evaluation form of Ufone
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Human Resource Department
Performance Evaluation:
At Ufone performance is evaluated on the basis of
following:
Goals
Objectives
Benchmark


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Human Resource Department
Rewards:
Ufone is offering following types of rewards:
Financial Rewards
Non-financial rewards
Financial Reward:
There are different types of financial rewards
offered by Ufone it includes
Bonuses
Salary increments

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Human Resource Department
Promotion Policy
Sometimes it becomes a big issue that a junior is superseded
over a senior.
That might be the case here at Ufone because they promote
their employees on performance basis. But according to them
as the selection criteria is clear about the selection of an
employee so that problem can be generated only in case of
wrong hiring. Otherwise they took the best from the market
that has knowledge about their field.
The bottom line is there promotion policy is simply based on
the performance of the employees so there is a pretty tough
competition among the employees and this thing is doing
favor for the organization.

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Human Resource Department
Compensation System
Compensation and benefits are very impotant,They are
offering:
Minimum wage
Overtime
Equal employment opportunities (in terms of equal
pay without discriminating against sex or race)
Merit pay (payment based on performance)
Profit sharing (focuses on individual employee)


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Human Resource Department
Training Methods
Ufone is also using different method of training which
are as following
In house training program
On the job training program
Distance Learning
Classroom Instruction



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Why Training and Developmental Program?
To improve three types of skills

Technical skills
Interpersonal skills
Problem solving skills

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Human Resource Department
Human Resource Analysis
Currently there are over 1500 permanent employees
working in Ufone nationwide.
On the entry level the HR Department is mostly taking
MBA graduates.
According to Ufone their belief is that "Their people are
their greatest asset.
The HR team takes great pride in acknowledging the
contribution of each employee.
Ufone focuses a lot on HR Development and for that the
HR team ensures:

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