1

2005 Cisco Systems, Inc. All rights reserved.

Cisco Public
IP Telephony
Configuring Cisco CallManager
Express (CME)
Cisco Networking Academy Program
2
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Overview of Cisco CME
3
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
What is Cisco CallManager Express?
Cisco CME
Trunks
WAN
Call processing for small to medium sized
deployments
VoIP integrated solution
Up to 120 IP phones
IOS based solution
PSTN
4
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
What is Cisco CallManager Express?
(Cont.)
Select IOS based platform
Multiservice access routers
2600XM
3700
1700
5
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
How Does Cisco CallManager Express
Work?
Connection(s) to PSTN
Analog
Digital
PSTN
6
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
WAN
How Does Cisco CallManager
Express/Cisco Unity Express Work? (Cont.)
H.323 between Cisco
CME systems
H.323
H.323
H.323
PSTN Gateway
and IP to IP
Gateway
functionality
PSTN
WAN
SIP
PSTN
PSTN
7
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Differences between Traditional
Telephony and VoIP
8
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Basic Components of a Telephony
Network
9
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Central Office Switches
10
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
What Is a PBX?
11
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
What Is a Key System?
12
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Basic Call Setup
13
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Digitizing Analog Signals
1. Sample the analog signal regularly
2. Quantize the sample
3. Encode the value into a binary expression
4. Compress the samples to reduce bandwidth
(multiplexing), optional step
14
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Nyquist Theorem
15
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Quantization
16
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Quantization Techniques
Linear
Uniform quantization
Logarithmic quantization
Compands the signal
Provides a more uniform signal-to-noise ratio
Two methods
-law (most countries)
-law (Canada, U.S., and Japan)

17
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Voice-Compression Techniques
Waveform algorithms
PCM
ADPCM
Source algorithms
LDCELP
CS-ACELP
18
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Example: Waveform Compression
PCM
Waveform coding scheme
ADPCM
Waveform coding scheme
Adaptive: automatic companding
Differential: encode changes between samples only
ITU standards:
G.711 rate: 64 kbps = (2 x 4 kHz) x 8 bits/sample
G.726 rate: 32 kbps = (2 x 4 kHz) x 4 bits/sample
G.726 rate: 24 kbps = (2 x 4 kHz) x 3 bits/sample
G.726 rate: 16 kbps = (2 x 4 kHz) x 2 bits/sample
19
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Example: Source Compression
CELP
Hybrid coding scheme
High-quality voice at low bit rates, processor
intensive
G.728: LDCELP16 kbps
G.729: CS-ACELP8 kbps
G.729A variant8 kbps, less processor intensive, allows
more voice channels encoded per DSP
Annex-B variant VAD and CNG
20
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
G.729 and G.729A Comparison
Both are ITU standards
Both are 8 kbps CS-ACELP
G.729 more complex and processor intensive
G.729 slightly higher quality than G.729A
Compression delay the same (10 to 20 ms)
Annex-B variant may be applied to either
21
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Real-Time Transport Protocol
Provides end-to-end network functions and delivery
services for delay-sensitive, real-time data, such as
voice and video
Works with queuing to prioritize voice traffic over
other traffic
Services include:
Payload type identification
Sequence numbering
Timestamping
Delivery monitoring
22
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Real-Time Transport Control Protocol
Monitors the quality of the data distribution and
provides control information
Provides feedback on current network conditions
Allows hosts involved in an RTP session to
exchange information about monitoring and
controlling the session
Provides a separate flow from RTP for UDP
transport use
23
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
RTP Header Compression
RTP header compression saves bandwidth by
compressing packet headers across WAN links
24
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
When to Use RTP Header Compression
Narrowband links
Slow links (less than 2 Mbps)
Need to conserve bandwidth on a WAN interface
25
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Challenges and Solutions in VoIP
26
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Reliability and Availability
Traditional telephony networks claim 99.999%
uptime
Data networks must consider reliability and
availability requirements when incorporating voice
Methods to improve reliability and availability
include:
Redundant hardware
Redundant links
UPS
Proactive network management
27
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Bandwidth Implications of Codec
28
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Impact of Voice Samples
29
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Data Link Overhead
Ethernet: 18 bytes overhead
MLP: 6 bytes overhead
Frame Relay: 6 bytes overhead
30
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Total Bandwidth Required
31
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Effect of VAD
32
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CME Features and Functionality
33
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Supported Protocols and Integration
Options (Cont.)
Analog Phones
V V
ATA Skinny
Skinny
Analog
V V
H.323
FAX
ATA
34
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Supported Protocols and Integration
Options
Skinny Client Control Protocol (SCCP)
Cisco proprietary
Call Control protocol
Lightweight protocol
Low memory requirements
Low complexity
Low CPU requirements
35
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Supported Protocols and Integration
Options (Cont.)
Skinny Protocol Caveats
QoS, bandwidth and CAC support are not built into
the Skinny protocol
Complex connection paths can cause QoS
problems
Remote registration of IP phones and ATAs is not
supported
36
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Supported Protocols and Integration
Options (Cont.)
Cisco CME does not support remotely registered
phones
Remote Phones
Local Phones
PSTN
WAN
CME
X X
37
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Supported Protocols and Integration
Options (Cont.)
H.323 Protocol
Supports Voice, Video, and Data
Industry Standard
Complex protocol
Higher complexity than Skinny protocol
CAC functionality is part of the protocol
Authentication is part of the protocol
38
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Supported Protocols and Integration
Options (Cont.)
H.323 Connections
PSTN
WAN
CME
CME
Vmail
CallManager
Cluster
H.323
H.323
H.323 V V
H.323
Recommended
39
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Supported Protocols and Integration
Options (Cont.)
Gatekeeper
WAN
Register Extension number
and/or E.164 number
Register
H.323
Register Extension number
and/or E.164 number
1000
2095551000
2000
3095552000
Register
Cisco CME can register to a H.323 gatekeeper thereby
ensuring the WAN is not oversubscribed

40
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Supported Protocols and Integration
Options (Cont.)
SIP Protocol
Emerging standard
Vendor specific in most cases
Higher complexity than Skinny protocol
Authentication is part of the protocol
Based on other well known protocols

41
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Supported Protocols and Integration
Options (Cont.)
SIP Connections
PSTN
WAN
CME
CME
Vmail
CallManager
Cluster
SIP
SIP
SIP V V
H.323
H.323 is recommended today
42
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CallManager Express Requirements
Feature license
Seat license
IOS platform
12.3(7)T or greater is recommended
IP Voice
Cisco CME software and files
GUI files
Firmware

43
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CallManager Express Restrictions
Cisco CME 3.1 caveats
TAPI v2.1
Cisco JTAPI
Cisco IP Softphone
Remote SCCP phones across a WAN
G.729 conferences
MGCP
44
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CallManager Express Restrictions
(Cont.)
TAPI Lite Functionality
Supported:
Operation of multiple independent clients (e.g. one client per
phone line)
Windows phone dialer
Outlook contact dialer
Third party applications
Not Supported:
TAPI based softphone
Multiple-user or multiple-call handling (Required for ACD)
Direct media- and voice-handling
JTAPI
45
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CME Network Parameters
46
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Auxiliary VLANs
Prevent unnecessary IP address renumbering
Simplifies Quality of Service (QoS) configurations
Separates Voice and Data traffic
Requires two Virtual Local Area Networks (VLANs)
one for Data and one for Voice
Requires only one drop down Ethernet for the
CallManager Express IP phone and the PC plugged
into the phone
47
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Auxiliary VLANs (Cont.)
IP Addressing Deployment Options
171.68.249.101 171.68.249.100
IP Phone + PC on separate switch ports
Public IP addresses
171.68.249.100
171.68.249.101
Public IP addresses
IP Phone + PC on same
switch ports
10.1.1.1
171.68.249.100
IP Phone uses private Network
IP Phone + PC on same switch
ports
IP Phone uses private network
IP Phone + PC on separate switch ports
10.1.1.1 171.68.249.100
Recommended
48
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Configuring Auxiliary VLANs
Tagged 802.1q (Voice VLAN)
Untagged 802.3 (Native VLAN)
An access port able to handle 2 VLANs
Native VLAN (PVID) and Auxiliary VLAN (VVID)
Hardware set to dot1q trunk
49
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Configuring Auxiliary VLANs - Switching
Review
Address learning
Forward/filter decision
Loop avoidance
50
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Configuring Auxiliary VLANs (Cont.)
Console(config)#interface FastEthernet0/1
Console(config-if)#switchport trunk encapsulation dot1q
Console(config-if)#switchport trunk native vlan 1
Console)config-if)#switchport access vlan 12
Console(config-if)#switchport mode trunk
Console(config-if)#switchport voice vlan 112
Console(config-if)#spanning-tree portfast
Example 3550 switch or EtherSwitch Network Module
802.1q trunking is enabled on the port
The access VLAN is used for the PC plugged into the IP
phone
The voice VLAN is used for voice and signaling that originates
and terminates on the IP phone
Spanning tree portfast enables the port to initialize quickly
51
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Configuring Auxiliary VLANs (Cont.)
Switch# show interface fa0/17 switchport

Name: Fa0/17
Switchport: Enabled
Administrative mode: trunk
Operational Mode: trunk
Administrative Trunking Encapsulation: dot1q
Operational Trunking Encapsulation: dot1q

Negotiation of Trunking: Disabled
Access Mode VLAN: 0 ((Inactive))
Trunking Native Mode VLAN: 12 (VLAN0012)
Trunking VLANs Enabled: ALL
Trunking VLANs Active: 1-3,5,10,12
Pruning VLANs Enabled: 2-1001

Priority for untagged frames: 0
Override vlan tag priority: FALSE
Voice VLAN: 112
Appliance trust: none
52
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Configuring Auxiliary VLANs - Router
Configuration
802.1q trunk
interface fastethernet 1/0.1
encapsulation dot1q 10
ip address 10.10.0.1 255.255.255.0
interface fastethernet 1/0.2
encapsulation dot1q 20
ip address 10.20.0.1 255.255.255.0
...
VLAN 10
VLAN 20
Trunk on a router
53
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
DHCP Service Setup
Assigns an IP addresses and subnet masks for one
or more subnets
Optionally can assign a default gateway
Optionally can assign DNS servers
Optionally can assign other commonly used
servers
The DHCP scope can be customized to assign a
TFTP server to IP phones
Best practice is to configure a DHCP scope for the
IP phones
Dynamic Host Configuration Protocol
54
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
DHCP Service Setup (Cont.)
Single DHCP IP Address Pool
Separate DHCP IP Address Pool for Each Cisco IP
Phone
DHCP Relay Server
DHCP Service Options
55
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
DHCP Service Setup (Cont.): Phone Bootup
Range of available IP addresses
The subnet mask
A default gateway
The address of the TFTP server
DNS server(s)

On the Cisco CME router a DHCP
Scope can be configured. The
scope should define the following:
The IP phone powers on
The phone performs a
Power on Self Test (POST)
Through CDP the IP phone learns
what the auxiliary VLAN is
The phone initializes the IP stack
The phone boots up
Continued next slide
56
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
DHCP Service Setup (Cont.): Phone Bootup
(Cont.)
IP phone send DHCP Discover
broadcast requesting an IP address
DHCP server selects a free IP
address from the pool and sends
along with the other scope
parameters as a DHCP Offer
The IP phone initializes applies the
IP configuration to the IP stack
The IP phone requests it
configuration file from
the TFTP server
57
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
ip dhcp excluded-address start-IP end-IP
CMERouter(config)#
Sets a range of addresses to be excluded from the
configured scopes
ip dhcp pool pool-name
CMERouter(config)#
Creates and enters a the DHCP scope mode
DHCP Service Setup (Cont.)
network subnet subnet-mask
CMERouter(dhcp-config)#
Defines the range of addresses that will be used to
assign to DHCP clients

58
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
default-router IP-address
CMERouter(dhcp-config)#
Sets the default gateway that will handed out to the
DCHP clients
dns-server primary-IP [secondary IP]
CMERouter(dhcp-config)#
Sets the DNS server(s) that will assigned to the DHCP
clients
DHCP Service Setup (Cont.)
option option-number ip IP-address
CMERouter(dhcp-config)#
Defines a custom option and its value
59
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
DHCP Service Setup (Cont.)
Configuring DHCP on an IOS router
Option 150 sets the TFTP server on the IP phone
The TFTP server contains the configuration files
and firmware for the IP phone
CMERouter(config)#ip dhcp exluded-address 10.90.0.1 10.90.0.10
CMERouter(config)#ip dhcp pool mypool
CMERouter(dhcp-config)#network 10.90.0.0 255.255.255.0
CMERouter(dhcp-config)#option 150 ip 10.90.0.1
CMERouter(dhcp-config)#default-router 10.90.0.1
CMERouter(dhcp-config)#dns-server 10.100.0.1 10.100.0.2
CMERouter(dhcp-config)#exit
60
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
IP Phone Registration
61
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Files
Firmware
SEPAAAABBBBCCCC.cnf.xml
XmlDefault.cnf.xml
SCCP-dictionary.xml
Phonemodel-dictionary.xml
Phonemodel-tones.xml
Files critical to the IP phone

TFTP Server
7960
Firmware
XML
SEP
XML
SEP
XML
SEP
XML
SEP
7940
Firmware 7920
Firmware 7912
Firmware 7905
Firmware 7902
Firmware 7910
Firmware
XML
SEP
62
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Files (Cont.): Firmware
Firmware is installed in flash RAM with the Cisco CME
software or individually as needed
Served up by the TFTP server on the Cisco CME router
The command tftp-server flash:firmware-file-name
CMERouter1#show flash
-#- --length-- -----date/time------ path
1 399514 Mar 1 2002 12:56:28 P00305000301.sbn
2 22649180 Mar 1 2002 12:38:00 c3725-ipvoice-mz.123-7.T.bin
3 321939 Mar 1 2002 12:55:58 CP7902010200SCCP031023A.sbin
4 317171 Mar 1 2002 12:56:06 CP7905010200SCCP031023A.sbin
5 317968 Mar 1 2002 12:56:10 CP7912010200SCCP031023A.sbin
6 700651 Mar 1 2002 12:56:18 CiscoIOSTSP.zip
7 369950 Mar 1 2002 12:56:22 P00303020214.bin
8 333822 Mar 1 2002 12:56:30 P00403020214.bin
9 47904 Mar 1 2002 12:56:54 S00103020002.bin
10 301298 Mar 1 2002 12:56:56 ata18x-v2-16-ms-030327b.zup
11 496521 Mar 1 2002 12:57:22 music-on-hold.au
12 1908762 Mar 1 2002 12:56:54 P00503010100.bin
13 21 Mar 1 2002 12:56:18 OS7920.txt
14 839984 Mar 1 2002 12:57:18 cmterm_7920.3.3-01-06.bin


33 307067 Mar 1 2002 12:56:02 CP79050101SCCP030530B31.zup
34 710144 Mar 1 2002 12:57:06 cme-gui-3.1.1.tar
7905
Firmware
7940
Firmware
7960
Firmware
63
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Files (Cont.): Device Configuration XML File
<device>
<devicePool>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
</ports>
<processNodeName>10.15.0.1</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
</devicePool>
<versionStamp>{Jan 01 2002 00:00:00}</versionStamp>
<loadInformation>P00303020214</loadInformation>
- <userLocale>
<name>English_United_States</name>
<langCode>en</langCode>
</userLocale>
<networkLocale>United_States</networkLocale>
<idleTimeout>0</idleTimeout>
<authenticationURL />
<directoryURL>http://10.15.0.1/localdirectory</directoryURL>
<idleURL />
<informationURL />
<messagesURL />
<proxyServerURL />
<servicesURL />
</device>
SEPXXXXXXXXXXXX.cnf.xml
* XXXXXXXXXXX = to the
MAC address
XML
SEP
64
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Files (Cont.): Default XML File
<Default>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
</ports>
<processNodeName>10.15.0.1</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
<loadInformation6 model="IP Phone 7910">P00403020214</loadInformation6>
<loadInformation124 model="Addon 7914"></loadInformation124>
<loadInformation9 model="IP Phone 7935"></loadInformation9>
<loadInformation8 model="IP Phone 7940">P00303020214</loadInformation8>
<loadInformation7 model="IP Phone 7960">P00303020214</loadInformation7>
<loadInformation20000 model="IP Phone 7905"></loadInformation20000>
<loadInformation30008 model="IP Phone 7902"></loadInformation30008>
<loadInformation30002 model="IP Phone 7920"></loadInformation30002>
<loadInformation30019 model="IP Phone 7936"></loadInformation30019>
<loadInformation30007 model="IP Phone 7912"></loadInformation30007>
</Default>
XMLDefault.cnf.xml
* Notice there is
no ATA or 7914
XML
Default
65
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Files (Cont.): Language Specific XML Files
<?xml version="1.0" encoding="ISO-8859-1" ?>
<phrases>
<phrase i="173" t="Login"/>
<phrase i="172" t="Flash"/>
<phrase i="171" t="Acct"/>
<phrase i="170" t="Incompatible device type"/>
<phrase i="169" t="Another Barge exists"/>
<phrase i="168" t="Failed to setup Barge"/>
<phrase i="167" t="Barge" />
<phrase i="166" t="Network congestion,rerouting" />
<phrase i="165" t="CallBack" />
<phrase i="164" t="SAC" />
<phrase i="163" t="DND" />
<phrase i="162" t="TrnsfVM" />
<phrase i="161" t="SetWtch" />
<phrase i="160" t="Intrcpt" />
<phrase i="159" t="ImmDiv" />
<phrase i="158" t="Voicemail"/>
<phrase i="157" t="RmLstC"/>
<phrase i="156" t="Unknown Number"/>
<phrase i="155" t="Not Enough Bandwidth"/>
<phrase i="154" t="Private"/>
<phrase i="153" t="Park Number"/>
<phrase i="152" t="Conference"/>
<phrase i="151" t="Error Mismatch"/>
<phrase i="150" t="Error Unknown"/>
<phrase i="149" t="Error Pass Limit"/>

7960-dictionary.xml
SCCP-dictionary.xml
Contents will vary based
upon language selected with
the user-locale command
XML
Language
66
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Files (Cont.): Call Progress XML File
<tones>
<tone c1="30831" i1="-2032" c2="30467" i2="-1104" d="2"
t="ringing">
<part m="on" t="2000"/>
<part m="off" t="4000"/>
<repeat c="65535"/>
</tone>
<tone c1="30467" i1="-1104" c2="28959" i2="-1404" d="2"
t="reorder">
<part m="on" t="250"/>
<part m="off" t="250"/>
<repeat c="65535"/>
</tone>
<tone c1="30467" i1="-1104" c2="28959" i2="-1404" d="2"
t="busy">
<part m="on" t="500"/>
<part m="off" t="500"/>
<repeat c="65535"/>
</tone>
<tone c1="30743" i1="-1384" c2="29780" i2="-1252" d="2"
t="odial">
<part m="on" t="65535"/>
<repeat c="65535"/>
</tone>
<tone c1="30831" i1="-2032" c2="31538" i2="-814" d="2"
t="idial">
<part m="on" t="65535"/>
<repeat c="65535"/>
</tone>
</tones>
7960-tones.xml
Contents will vary based
upon call progress tones
selected with the network-
locale command
XML
Call
Progress
67
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
IP Phone Information
The 7914 expansion module cannot auto register
Require the use of the type command entered by
the administrator
All other valid devices can be recognized
automatically by the Cisco CME system
<loadInformation6 model="IP Phone 7910">P00403020214</loadInformation6>
<loadInformation124 model="Addon 7914"></loadInformation124>
<loadInformation9 model="IP Phone 7935"></loadInformation9>
<loadInformation8 model="IP Phone 7940">P00303020214</loadInformation8>
<loadInformation7 model="IP Phone 7960">P00303020214</loadInformation7>
<loadInformation20000 model="IP Phone 7905"></loadInformation20000>
<loadInformation30008 model="IP Phone 7902"></loadInformation30008>
<loadInformation30002 model="IP Phone 7920"></loadInformation30002>
<loadInformation30019 model="IP Phone 7936"></loadInformation30019>
<loadInformation30007 model="IP Phone 7912"></loadInformation30007>
No 7914 in the
XMLDefault.cnf.xml
XML
Default
68
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Download and Registration
Power over Ethernet
Step 1 - Switch sends a Fast Link Pulse (FLP)
Step 3 - Power is applied
FLP
FLP
Step 4 - Link is detected on
switchport
Step 6 - The amount of power really needed is passed
through CDP from the IP phone to the switch
CDP
Step 5 - The IP phone boots up
Power needed
Step 2 - The phone returns the FLP to the
switch due to a completed circuit
69
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Download and Registration (Cont.)
DHCP
Step 7 - CDP is used to
send the auxiliary VLAN
information from the
switch to the IP phone
Step 8 - The IP phone initializes the
IP stack and sends a DHCPDiscover
broadcast message
Step 9 - The DHCP server hears the
DHCPDiscover message and selects
an IP address from the scope and
sends a DHCPOffer
CDP
DHCPDiscover
DHCPOffer
IP address, Subnet Mask, Default
Gateway, and TFTP server (option 150)
Broadcast
Voice VLAN
DHCP Server
DHCP Relay
or
70
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Download and Registration (Cont.)
Existing IP Phone
Step 10 - Phone applies
addressing information
obtained through DHCP to
the IP stack
Step 11 - Using the address of the TFTP server learned from the option 150
in the DHCPOffer the phone looks for and downloads the file named
SEPAAAABBBBCCCC.cnf.xml (where AAAABBBBCCCC is the MAC
address), if the file is found the phone will register
Cisco CME is
the TFTP
Server
SEP000F2470AA32.cnf.xml file
TFTP request for the SEP000F2470AA32.cnf.xml file
MAC 000F.2470.AA32
If no SEP XML file is found go to Step 14
XML
SEP
71
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Download and Registration (Cont.)
Unknown IP Address
Step 12 - If the firmware version currently on the phone is different
than the version specified in the SEPAAAABBBBCCCC.cnf.xml file
then the firmware is downloaded from the TFTP server
Cisco CME is
the TFTP
Server
TFTP request for firmware if needed
Step 13 - IP phone will reboot if the
firmware was updated
MAC 000F.2470.AA32
Firmware file
7960
Firmware
72
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Download and Registration (Cont.)
Unknown IP Phone
Step 15 - The phone will register to CallManager Express but without
any assigned extension. No calls will be able to be placed or received
and a SEP file will be created on the CallManager Express router
Step 14 - If no SEP XML file was found then download
from the TFTP server the XMLDefault.cnf.xml file
CallManager
Express is the
TFTP Server
XMLDefault.cnf.xml file
TFTP request for the XMLDefault.cnf.xml file
Unknown IP address with
MAC 000F.2470.AA32
Step 16 - If auto assign is enabled or the phone has been configured then the new
IP phone will register to the CallManager Express and given an extension number
or
XML
Default
73
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Ephone-dn and Ephone
74
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Ephone-dn
DN1
DN1
A DN and Extension number
are equivalent
Line and voice port are
equivalent
Has a unique tag or
sequence number assigned
when the ephone-dn is
created
Can have one or more
telephone numbers
associated with it
Can have one voice channel
or two voice channels
Creates one or more
telephony system pots dial
peers when the ephone-dn
is initially configured

DN1 and
DN2
Primary/Secondary
extensions configured on a
single line ephone-dn where
the primary is an internal
extension number and the
secondary is an E.164
number
One phone extension on a
dual line ephone-dn for
ephone-dns that need call
waiting, consultative
transfer and conferencing
DN1
Primary extension number
on a single line ephone-dn
that can make or receive
one call at a time
ephone-dn
ephone-dn
ephone-dn
75
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
ephone-dn dn-tag [dual-line]
router(config)#
This command is used to create an extension
(ephone-dn) for a Cisco IP phone line, an intercom
line, a paging line, a voice-mail port, or a message-
waiting indicator (MWI).
number dn-number secondary dn-number [no-reg [both |
primary]]
router(config-ephone-dn)#
This command is used to associate a DN number with
the ephone-dn instance
Ephone-dn (Cont.)
76
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Ephone
MAC 000F.2470.F92A
MAC 000F.2470.F92E
MAC 000F.2470.F92B
7960
7912
ATA 188
Button 1
Analog 1
Analog 2
Button 1
Button 2
Button 3
Button 4
Button 5
Button 6
DN
DN
DN DN
DN
DN
DN
DN
DN
MAC 000F.2470.F92D
Software configuration of a
physical phone
Has a unique tag or sequence
number assigned when the
ephone is created
Can be an IP phone, analog phone
attached to an ATA
The MAC of the IP phone or ATA is
used to tie the software
configuration to the hardware
The hardware is auto detected for
all supported models except the
ATA and 7914 expansion module
Can have one or more ephone-
dn(s) associated with the ephone
Number of line buttons will vary
based on the hardware


77
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
ephone phone-tag
router(config)#
Creates an ephone instance and enters ephone
configuration mode
mac-address mac-address
router(config-ephone)#
Assigns the physical IP phone by MAC address with
this instance of an ephone
Ephone (Cont.)
78
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Ephone (Cont.)
button button-number {separator} dn-tag [[button-number
{separator} dn-tag]]
router(config-ephone)#
Associates the ephone-dn(s) with a specific button(s)
on the IP phone
type {7940 | 7960} addon 1 7914 [2 7914]
router(config-ephone)#
Defines the device as a 7914 module(s)
79
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Ephone (Cont.): Basic Example
CMERouter(Config)#ephone-dn 7
CMERouter(Config-ephone-dn)#number 1001
CMERouter(config)#ephone 1
CMERouter(config-ephone)#mac-address 000F.2470.F8F8
CMERouter(config-ephone)#button 1:7
MAC 000F.2470.F8F8
1001
ephone 1
Button 1
ephone-dn 7:
one virtual port
000F.2470.F8F8

80
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Ephone (Cont.): Example Multiple Ephones
Four physical phones
Four ephones defined
Four ephone-dns defined
ATA-186/188
V V
1004
1005
1006
1007
1004
1004
1005
1005
1006
1006
1007
1007
81
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Ephone (Cont.): Example Multiple Ephones
Configuration
CMERouter(config)#ephone-dn 10 dual-line
CMERouter(config-ephone-dn)#number 1004
CMERouter(config)#ephone-dn 11 dual-line
CMERouter(config-ephone-dn)#number 1005
CMERouter(config)#ephone-dn 12dual-line
CMERouter(config-ephone-dn)#number 1006
CMERouter(config)#ephone-dn 13 dual-line
CMERouter(config-ephone-dn)#number 1007
CMERouter(config)#ephone 1
CMERouter(config-ephone)#mac-address 000F.2470.F8F1
CMERouter(config-ephone)#button 1:10
CMERouter(config)#ephone 2
CMERouter(config-ephone)#mac-address 000F.2470.A302
CMERouter(config-ephone)#button 1:11
CMERouter(config)#ephone 3
CMERouter(config-ephone)#mac-address 000F.2470.66F6
CMERouter(config-ephone)#button 1:12
CMERouter(config)#ephone 4
CMERouter(config-ephone)#mac-address 000F.2470.7B54
CMERouter(config-ephone)#type ata
CMERouter(config-ephone)#button 1:13
Configuration example
82
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Ephone (Cont.): Multiple Ephone-dns
Two physical phones
Four dual line ephone-dns defined
Two ephones defined
1008 on line 1
1009 on line 2
1008
1008
1009
1009
1010
1010
1011
1011
1010 on line 1
1011 on line 6
Button 1
Button 2
Button 1
Button 6
83
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Ephone (Cont.): Multiple Ephone-dns
Configuration Example
CMERouter(config)#ephone-dn 14 dual-line
CMERouter(config-ephone-dn)#number 1008
CMERouter(config)#ephone-dn 15 dual-line
CMERouter(config-ephone-dn)#number 1009
CMERouter(config)#ephone-dn 16 dual-line
CMERouter(config-ephone-dn)#number 1010
CMERouter(config)#ephone-dn 17 dual-line
CMERouter(config-ephone-dn)#number 1011

CMERouter(config)#ephone 5
CMERouter(config-ephone)#mac-address 000F.2470.FAA1
CMERouter(config-ephone)#button 1:14 2:15
CMERouter(config)#ephone 6
CMERouter(config-ephone)#mac-address 000F.2470.A7E2
CMERouter(config-ephone)#button 1:16 6:17
Multiple line ephone configuration example
84
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Type of Ephone-dns: Overview
1002
1002
1001
1004 and
1005
1006 1006
1007
Single line
Dual line
Primary and
secondary extension
on a single or dual
line ephone-dn
Shared single or
dual line ephone-dn
Overlay ephone-
dns on an ephone
1003 1003
Multiple single or
dual line ephone-
dns on one or more
ephones
1003 1003
Six types of ephone-dns
Single-line ephone-dn
Dual-line ephone-dn
Primary and secondary
extension on ephone-dn
Shared ephone-dn
Multiple ephone-dns
Overlay ephone-dn
85
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Single Line Ephone-dn
The ephone-dn creates one virtual voice port
One call to or from this ephone-dn at any one time
CMERouter(Config)#ephone-dn 1
CMERouter(Config-ephone-dn)#number 1001
1001
One channels
One virtual
voice port
86
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Dual Line Ephone-dn
The ephone-dn creates one virtual voice port
The dual-line keyword indicates two voice channels for calls to terminate
on an ephone-dn extension
Use on ephone-dns that need call waiting, consultative transfer, or
conferencing on one button
Cannot be used on ephone-dns used for intercoms, paging, MWI or MoH
feeds

CMERouter(Config)#ephone-dn 2 dual-line
CMERouter(Config-ephone-dn)#number 1002
1002
1002
Two channels
One virtual
voice port
87
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony

Primary and Secondary Extension Number
on Ephone-dn
The ephone-dn creates one virtual voice port
Two different directory numbers can be dialed to reach this ephone-dn
One call connection allowed if configured as a single-line ephone-dn
Two call connections allowed if configured as a dual-line ephone-dn
Allows two numbers to be configured without using an extra ephone-dn
The secondary number will be registered to the H.323 gatekeeper

CMERouter(Config)#ephone-dn 6
CMERouter(Config-ephone-dn)#number 1005 secondary 2065559005 no-reg primary
1005 and
2065559005
One channels
One virtual
voice port
88
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Shared Ephone-dn
One ephone-dn applied on two different ephones
Only one phone can use the ephone-dn at a time
Both phones ring when a call arrives at the
ephone-dn
Only one ephone can pick up the call ensuring
privacy
If a call is placed on hold either ephone can
retrieve the call

1006 on line 1
1100 on line 2
1006
1006
1007
1007
1007 on line 1
1100 on line 2
Button 1
Button 2
Button 1
Button 2
1100
1100
89
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Shared Ephone-dn Configuration Example
CMERouter(config)#ephone-dn 7 dual-line
CMERouter(config-ephone-dn)#number 1006
CMERouter(config)#ephone-dn 8 dual-line
CMERouter(config-ephone-dn)#number 1007
CMERouter(config)#ephone-dn 9
CMERouter(config-ephone-dn)#number 1100
CMERouter(config)#ephone 7
CMERouter(config-ephone)#mac-address 000F.2470.FAA1
CMERouter(config-ephone)#button 1:7 2:9
CMERouter(config)#ephone 8
CMERouter(config-ephone)#mac-address 000F.2470.A7E2
CMERouter(config-ephone)#button 1:8 2:9
Shared line appearance configuration example
90
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Two Ephone-dns with one extension
number
1003
1003
Button 1
Button 2
preference 0
no huntstop
preference 1
huntstop
Ephone 3
1003
1003
1004
Button 2
preference 0
no huntstop
1004
Button 2
preference 1
huntstop
Ephone 4
Ephone 5
Multiple ephone-dns
1004
1004
On the same ephone
Used when more than two
calls to the same extension
are needed
On different ephones
Used when two different
ephones need the same
number
Not a shared line
Only one ephone will ring at a
time
A call on hold can be
retrieved only by the ephone
that put the call on hold
91
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
preference {0-10}
router(config-ephone-dn)#
Sets the dial-peer preference order
huntstop [channel]
router(config-ephone-dn)#
Discontinues the call hunting behavior for an
extension (ephone-dn) or an extension line (dual-line)
Preference and Huntstop Commands
92
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Huntstop
Ephone-dn 10
Channel 1
Channel 2
Ephone-dn 11
Channel 1
Channel 2
Ephone-dn 12
Channel 1
Channel 2
no huntstop
no huntstop
Ephone-dn 13
Channel 1
Channel 2
huntstop
no huntstop channel
no huntstop channel
no huntstop channel
* Ring no answer timeout of
10 seconds set globally
X
Busy
Busy
Busy
Busy
Busy
Call arrives at first
ephone-dn
Preference 0
Preference 1
Preference 2
Preference 3
1020 DN
1020 DN
1020 DN
1020 DN
* Same DN on the ephone-dns
93
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Huntstop Channel
Ephone-dn 10
Channel 1
Channel 2
Ephone-dn 11
Channel 1
Channel 2
Ephone-dn 12
Channel 1
Channel 2
no huntstop
no huntstop
Ephone-dn 13
Channel 1
Channel 2
huntstop
huntstop channel
huntstop channel
no huntstop channel
* Ring no answer timeout of
10 seconds set globally
X
Busy
Busy
Busy
Call arrives at first
ephone-dn
Preference 0
Preference 1
Preference 2
Preference 3
1020 DN
1020 DN
1020 DN
1020 DN
94
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Two Ephone-dns/One Number/Same
Ephone
If either of the two voice channels are available, the ephone-dn assigned to
line button 1 will be used when an incoming call is setup
When the two voice channels on the ephone-dn are being used on line button
1, an incoming call will roll to the ephone-dn assigned to line button 2
A fifth call will receive busy treatment when both voice channels on both
ephone-dns are being used on line button 1 and 2
The preference of 0 is more preferred than a preference of 1. The default is 0
The no huntstop on the line button 1 ephone-dn allows the call to hunt to
the second ephone-dn when the first ephone-dn is busy
The huntstop on the line button 2 ephone-dn stops the hunting behavior
and applies the busy treatment
1003 on line button 1
1003 on line button 2
1003
1003
Button 1
Button 2
preference 0
no huntstop
preference 1
huntstop
Ephone 3
1003
1003
95
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Two Ephone-dns/One Number/Same Ephone
CMERouter(config)#ephone-dn 3
CMERouter(config-ephone-dn)#number 1003
CMERouter(config-ephone-dn)#preference 0
CMERouter(config-ephone-dn)#no huntstop
CMERouter(config)#ephone-dn 4
CMERouter(config-ephone-dn)#number 1003
CMERouter(config-ephone-dn)#preference 1
CMERouter(config-ephone-dn)#huntstop
CMERouter(config)#ephone 3
CMERouter(config-ephone)#mac-address 000F.2470.FAA1
CMERouter(config-ephone)#button 1:3 2:4
Two ephone-dns with one number on the same
ephone configuration example
96
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Two Ephone-dns/One Number/Diff Ephones
Ephone 4 will be used first if available
When the first ephone-dn is being used on ephone 4, an incoming call will
use the ephone-dn assigned to ephone 5
A third call will receive busy treatment when both ephone-dns are being used
on line ephone 4 and 5
The preference of 0 is more preferred than a preference of 1; the default is 0
The no huntstop on the ephone-dn on ephone 4 allows the call to hunt to
the second ephone-dn on ephone 5 when the first ephone-dn is busy
The huntstop on the ephone-dn on ephone 5 stops the hunting behavior
and applies the busy treatment for the third call
Unlike a share line appearance, if a call is placed on hold, only the original
phone will be able to retrieve the call
1004 on line button 2
1004
Button 2
preference 0
no huntstop
1004 on line button 2
1004
Button 2
preference 1
huntstop
Ephone 4
Ephone 5
97
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Two Ephone-dns/One Number/Diff Ephones
Two ephone-dns with one number on different
ephones configuration example
CMERouter(config)#ephone-dn 5 dual line
CMERouter(config-ephone-dn)#number 1004
CMERouter(config-ephone-dn)#preference 0
CMERouter(config-ephone-dn)#no huntstop
CMERouter(config)#ephone-dn 6 dual line
CMERouter(config-ephone-dn)#number 1004
CMERouter(config-ephone-dn)#preference 1
CMERouter(config-ephone-dn)#huntstop
CMERouter(config)#ephone 4
CMERouter(config-ephone)#mac-address 000F.2470.F131
CMERouter(config-ephone)#button 2:5
CMERouter(config)#ephone 5
CMERouter(config-ephone)#mac-address 000F.2470.FA5B
CMERouter(config-ephone)#button 2:6
98
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Overlay Ephone-dn
Two or more ephone-dns applied to the same ephone line
button
Up to ten ephone-dns per line button on the phone
1101 on line 4
1101 on line 4
1101
1101
1101
1101
1101 on line 4
1101 on line 4
Button 4
Button 4
Button 4
Button 4
Preference 0
no huntstop
Preference 1
huntstop
Preference 0
no huntstop
Preference 1
huntstop
All ephone-dns in the overlay set must be either single-line or all must be dual-line
The ephone-dns are usually applied on more than one phone
Allows up to ten calls (depending on the number of ephone-dns) to the same phone
number that resides on multiple ephones
Call waiting and call pickup not supported
A call placed on hold can be retrieved by only the phone that placed the call on hold
99
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Type of Ephone-dns (Cont.)
Overlay Configuration Example
CMERouter(config)#ephone-dn 10
CMERouter(config-ephone-dn)#number 1101
CMERouter(config-ephone-dn)#no huntstop
CMERouter(config)#ephone-dn 11
CMERouter(config-ephone-dn)#number 1101
CMERouter(config-ephone-dn)#preference 1
CMERouter(config)#ephone 9
CMERouter(config-ephone)#mac-address 000F.2470.FA31
CMERouter(config-ephone)#button 4o10,11
CMERouter(config)#ephone 10
CMERouter(config-ephone)#mac-address 000F.2470.A2E2
CMERouter(config-ephone)#button 4o10,11
Overlay configuration example
100
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
max-dn max-dn
router(config-telephone)#
Sets the maximum definable number of ephone-dns
that may be configured in the system
Number of Ephone-dns max-dn Command
The maximum number of ephone-dns supported is
a function of the license and hardware platform
The default is zero
101
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Number of Ephone-dns (Cont.)
DN
DN
DN
DN
DN
DN
DN
DN
DN
DN
CMERouter(config-telephony)#max-dn 10
Attempting to create an 11
th

ephone-dn will fail
102
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Ephone-dn (Cont.): Basic Configuration
CMERouter(Config)#ephone-dn 7
CMERouter(Config-ephone-dn)#number 1001
One virtual
voice port
Assigns a primary extension number to an ephone-dn
1001
One Line or
channel
103
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CME Files
104
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CallManager Express Files
TFTP or
FTP server
GUI files
firmware
Music on Hold
IOS
copy ftp flash
copy tftp flash
or


Load firmware for IP phones and devices
Used to upgrade Cisco CME
Load music on hold files
FLASH
105
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CallManager Express Files (Cont.)
Bundled Files
Bundled Cisco CME File
106
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CallManager Express Files (Cont.)
Bundled Files
cme-3.1.1.tar or
cme-3.1.1.zip
extracted yields
GUI Files
cme-gui-3.1.1.zip
Cisco TAPI file
CiscoIOSTSP.zip
Firmware files
ATA
7902
7905
7912
7914
7914 Expansion Module
7920
7935
7936
7940
7960
Music on Hold
music-on-hold.au

107
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CallManager Express Files (Cont.)
Individual Files
Individual Cisco CME Files
Firmware files
Basic Cisco CME tar
GUI tar
108
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CallManager Express Files (Cont.)
GUI Files
GUI Files
109
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CallManager Express Files (Cont.)
GUI Files
cme-gui-3.1.1.tar
extracted yields
XMLTemplate
xml.template
GUI files
admin_user.html
admin_user.js
CiscoLogo.gif
Delete.gif
dom.js
downarrow.gif
ephone_admin.html
logohome.gif
normal_user.html
normal_user.js
Plus.gif
sxiconad.gif
Tab.gif
telephony_service.html
uparrow.gif
xml-test.html
110
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CallManager Express Files (Cont.)
TAPI Integration
Cisco CME - TAPI Integration
111
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CallManager Express Files (Cont.)
TAPI Integration
CiscoIOSTSP1.2.zip
112
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Cisco CallManager Express Files (Cont.)
Additional Files
music-on-hold.au
Use the music-on-hold.au audio file to provide
music for external callers on hold when you are not
using a live feed
xml.template
Use the xml.template file to allow or restrict the GUI
functions that are available to an optional customer
administrator

113
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Initial Phone Setup
114
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Phones Setup in Cisco CallManager
Express System
Three ways to setup phones:
Manual
Numerous commands from the CLI
Requires knowledge of Cisco CME commands
Phones entered manually
Partially automated
Numerous commands from the CLI
Requires knowledge of Cisco CME commands
Simplifies deployment of many IP phones
Automated
Few commands needed from the CLI
Requires little knowledge of Cisco CME commands
Simplifies deployments
115
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Automated Setup: Overview
Automated Setup
Simple to configure
Question and answer interface
Good for inexperienced administrators
Created IOS commands in the background
Deployment and configuration are automated
Must be no existing telephony service configuration

116
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Automated Setup (Cont.)
Configure NTP prior to
running the setup utility
Load the firmware files
into flash RAM prior to
running the setup utility
Enter the automated
setup mode by entering
the command
telephony-service
setup
A question and answer
session will start asking
for basic parameters
CTRL + c keystroke can
be used at any time to
break out of the setup
mode
No changes are
committed until the end
CMERouter1(config)#telephony-service setup
--- Cisco IOS Telephony Services Setup ---
Do you want to setup DHCP service for your IP Phones? [yes/no]: y
Configuring DHCP Pool for Cisco IOS Telephony Services :
IP network for telephony-service DHCP Pool:10.90.0.0
Subnet mask for DHCP network :255.255.255.0
TFTP Server IP address (Option 150) :10.90.0.1
Default Router for DHCP Pool :10.90.0.1
Do you want to start telephony-service setup? [yes/no]: y
Configuring Cisco IOS Telephony Services :
Enter the IP source address for Cisco IOS Telephony Services :10.90.0.1
Enter the Skinny Port for Cisco IOS Telephony Services : [2000]:2000
How many IP phones do you want to configure : [0]: 10
Do you want dual-line extensions assigned to phones? [yes/no]: y
What Language do you want on IP phones :
0 English 6 Dutch
1 French 7 Norwegian
2 German 8 Portuguese
3 Russian 9 Danish
4 Spanish 10 Swedish
5 Italian
[0]: 0


117
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Automated Setup (Cont.)
When configuration
is committed the
settings show up in
the running-config

Which Call Progress tone set do you want on IP phones :
0 United States
1 France
2 Germany
3 Russia
4 Spain
5 Italy
6 Netherlands
7 Norway
8 Portugal
9 UK
10 Denmark
11 Switzerland
12 Sweden
13 Austria
14 Canada
[0]: 0
What is the first extension number you want to configure : [0]: 9000
Do you have Direct-Inward-Dial service for all your phones? [yes/no]: y
Enter the full E.164 number for the first phone :2095559000
Do you want to forward calls to a voice message service? [yes/no]: y
Enter extension or pilot number of the voice message service:9999
Call forward No Answer Timeout : [18]: 10
Do you wish to change any of the above information? [yes/no]: n
---- Setup completed config ---
118
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Automated Setup (Cont.): Results
DHCP pool created
Firmware available
to TFTP server
Flash is searched
and if firmware is
found it will be
loaded
Telephony-service
configuration
results
DID configuration
Firmware is
searched and if
MoH is found this
entry is made
The selected
number of ephone-
dns are configured
Creates SEP XML
files at boot up and
load to RAM
ip dhcp pool ITS
network 10.90.0.0 255.255.255.0
default-router 10.90.0.1
option 150 ip 10.90.0.1
tftp-server flash:P00303020214.bin
tftp-server flash:P00403020214.bin
telephony-service
load 7910 P00403020214
load 7960-7940 P00303020214
create cnf-files
max-ephones 10
max-dn 10
ip source-address 10.10.0.1 port 2000
voicemail 9999
auto assign 1 to 10
dialplan-pattern 1 2095559... extension-length 4 extension-
pattern 1...
moh music-on-hold.au
ephone-dn 1 dual-line
number 401
call-forward busy 9999
call-forward noans 9999 timeout 10
119
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Partially Automated Setup: Overview
Partially Automated Setup
Is the same as a manual setup except for deploying
phones
Deployment of IP phones is automated
Uses the auto assign command
All ephone-dns must be the same type (single-line
or dual-line)
120
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
auto assign start-dn to stop-dn [type model] [cfw number
timeout seconds]
CMERouter(config-telephony-service)#
Automatically assigns the ephone-dns configured to
new ephones
Partially Automated Setup (Cont.)
Auto Assign Command
Auto assign usage guidelines
Can take up to 5 minutes for phones to register
Wait for all phones to register before saving the
configuration
cfw setting defines the call forward busy number
and timeout value for phones that register
121
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Phones Setup in Cisco CallManager
Express System

The lowest unassigned ephone-dn in matching statement range will
be used
If all ephone-dns in a range have been assigned, some phones may
not receive an ephone-dn or may overflow to the general auto assign
without a type
If the new IP phone does not match any auto assign with a type, then
the auto assign without a type will be used
New phone plugs in
telephony-service
auto assign 1 to 10 type 7920
auto assign 11 to 20 type 7940
auto assign 21 to 40 type 7960
auto assign 41 to 50
...
ephone-dn 1 dual-line
number 1000
...
When an new IP phone registers with the
Cisco CME system, this creates a new
ephone with the MAC address of the IP
phone
A pre-existing ephone-dn is assigned to the
new ephone; this is selected from the range
defined for the type of phone
122
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Manual Setup: Overview
All commands can be entered from the CLI
Good for experienced administrators
Leverages IOS knowledge
Full functionality through IOS commands
Deployment of IP phones can be batched or
scripted through a text file

123
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Manual Setup (Cont.): Commands Overview
tftp-server flash:filename
telephony-service
max-ephones max-ephones
max-dn max-directory-numbers
load phone-type firmware-file
ip source-address ip-address [port port]
create cnf-files
keepalive seconds
dialplan-pattern tag pattern extension-length length
extension-pattern pattern
Commands needed to configure a basic
telephony service
124
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
7940 / 60
Firmware
tftp-server flash:filename
CMERouter(config)#
Allows a file in flash to be downloadable with TFTP
Manual Setup (Cont.): tftp-server Command
tftp-server flash:P00303020214.bin
tftp-server flash:cmterm_7920.3.3-01-06.bin
tftp-server flash:P00403020214.bin
Available through TFTP
7920
Firmware
7910
Firmware
125
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
telephony-service
CMERouter(config)#
Enters telephony service mode
max-ephone maximum-ephones
CMERouter(config-telephony-service)#
Sets the maximum number of ephones that may be
defined in the system (default is 0)
max-dn maximum-directory-numbers
CMERouter(config-telephony-service)#
Sets the maximum number of ephone-dn that may be
defined in the system (default is 0)
Manual Setup (Cont.): Telephony Service
Commands
126
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
load model firmware-file
CMERouter(config-telephony-service)#
Associates a firmware file with the model of IP phone
Manual Setup (Cont.): Firmware
Association
7940/7960
7920
7910
telephony-service
load 7960-7940 P00303020214
load 7920 cmterm_7920.3.3-01-06.bin
load 7910 P00403020214
Filenames are case-sensitive
7940 / 60
Firmware
7920
Firmware
7910
Firmware
127
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
ip source-address ip-address [port port]
CMERouter(config-telephony-service)#
Identifies the address and port through which IP
phones communicate with Cisco CME
Manual Setup (Cont.): Source IP and Port
telephony-service
ip source-address 10.90.0.1 port 2000
10.90.0.1
XML
Default
128
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
create cnf-files
CMERouter(config-telephony-service)#
Builds the specific XML files necessary for the IP
phones
Manual Setup (Cont.): Create XML Files
telephony-service
create cnf-files
10.90.0.1
000F.2473.AB14
SEP000F2473AB14.cnf.xml
XML
SEP
129
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
keepalive seconds
CMERouter(config-telephony-service)#
Sets the length of the time interval between keepalive
message from the IP phones to Cisco CME
Manual Setup (Cont.): Keepalive
Default is 30 seconds, range is 10 65535 seconds
If 3 keepalives are missed in a row, the device will
have to register again
telephony-service
keepalive 10
Keepalive
Keepalive
130
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
dialplan-pattern tag pattern extension-length length
extension-pattern pattern [no-reg]
CMERouter(config-telephony-service)#
Sets a dial plan pattern which can expand extension
numbers to E.164 numbers that can be used for DIDs
Manual Setup (Cont.): DID Configuration
Commands
PSTN
ISDN PRI
DN 1000
DN 1099
DN 10XX
DIDs assigned
2015559000
thru
2015559099

telephony-service
dialplay-pattern 1 20155590.. extension-length 4 extension pattern 10..
131
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Manual Setup (Cont.): Example
tftp-server flash:P00303020214.bin
tftp-server flash:P00403020214.bin
telephony-service
load 7910 P00403020214
load 7960-7940 P00303020214
create cnf-files
max-ephones 10
max-dn 10
ip source-address 10.10.0.1 port 2000
dialplan-pattern 1 2095559... extension-length 4 extension-pattern 1...
ephone-dn 1 dual-line
number 401
call-forward busy 1999
call-forward noans 1999 timeout 10
ephone 1
mac-address 000F.2745.2AD8
button 1:1
Manual Setup of the Cisco CME
Manually
configured
see module
3 lesson 3
132
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Setup Troubleshooting: Verify IP
Addressing
Verify the IP addressing on the IP phone
Use the Settings button and select Network
Configuration
Verify IP and subnet mask are correct
Verify the TFTP server is the Cisco CME router
Verify the default gateway is correct

133
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Setup Tips (Cont.): Verify the Correct Files
in Flash
Show flash
CMERouter#show flash
-#- --length-- -----date/time------ path
1 399514 Mar 1 2002 12:56:28 P00305000301.sbn
2 22649180 Mar 1 2002 12:38:00 c3725-ipvoice-mz.123-7.T.bin
3 321939 Mar 1 2002 12:55:58 CP7902010200SCCP031023A.sbin
4 317171 Mar 1 2002 12:56:06 CP7905010200SCCP031023A.sbin
5 317968 Mar 1 2002 12:56:10 CP7912010200SCCP031023A.sbin
6 369950 Mar 1 2002 12:56:22 P00303020214.bin
7 333822 Mar 1 2002 12:56:30 P00403020214.bin
8 47904 Mar 1 2002 12:56:54 S00103020002.bin
9 301298 Mar 1 2002 12:56:56 ata18x-v2-16-ms-030327b.zup
10 496521 Mar 1 2002 12:57:22 music-on-hold.au
11 1908762 Mar 1 2002 12:56:54 P00503010100.bin
12 21 Mar 1 2002 12:56:18 OS7920.txt
13 839984 Mar 1 2002 12:57:18 cmterm_7920.3.3-01-06.bin
14 307067 Mar 1 2002 12:56:02 CP79050101SCCP030530B31.zup
...
134
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Optional Parameters: Locale Parameters
Allow changes to:
Language of phone display
Locale for call progress
tones and cadences
Danish
Dutch
French
German
Swedish
Spanish
Portuguese
Norwegian
Italian
Russian
Federation
English
135
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
user-locale language-code
CMERouter(config-telephony-service)#
Specifies the language for display on an IP phone
network-locale language-code
CMERouter(config-telephony-service)#
Specifies the set of call progress tones and cadence
on the IP phone
Optional Parameters: Locale Parameters
136
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
date-format {mm-dd-yy | dd-mm-yy | yy-dd-mm | yy-mm-dd}
CMERouter(config-telephony-service)#
Sets the date format for IP phone displays
time-format {12 | 24}
CMERouter(config-telephony-service)#
Specifies the set of call progress tones and cadence
on the IP phone
Optional Parameters: Date and Time
137
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Rebooting Cisco CallManager Express
Phones
Reset Command
Hard reboot
Phone firmware changes
User locales changes
Network locales changes
URL parameters changes
DHCP and TFTP invoked
Takes longer than restart
Restart Command
Soft reboot
Phone buttons changes
Phone lines changes
Speed-dial number changes
No DHCP or TFTP invoked
System message changes
138
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
reset {all [time-interval] | cancel | mac-address |
sequence-all}
CMERouter(config-telephony-service)#
Sets the date format for IP phone displays
reset
CMERouter(config-ephone)#
Resets a specific ephone
Router Configuration: Two Commands
(Cont.)
139
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
restart {all [time-interval] | mac-address}
CMERouter(config-telephony-service)#
Sets the date format for IP phone displays
restart
CMERouter(config-ephone)#
Restarts the ephone
Router Configuration: Two Commands
(Cont.)
140
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Setup Troubleshooting
Troubleshooting setup overview
Verify that a correct IP address and scope options
are received on the IP phone
Verify the correct files are in flash
Debug the tftp server
Verify phone firmware install
Verify locale is correct
Verify phone setup
Review configuration

141
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Verifying Cisco CallManager Express
Phone Configuration
Verify ephone-dn Configurations
show running-config
telephony-service
load 7910 P00403020214
load 7960-7940 P00303020214
max-ephones 10
max-dn 10
ip source-address 10.90.0.1 port 2000
auto assign 1 to 10
create cnf-files dialplan-pattern 1 2015559... extension-length 4 extension-pattern 1...
voicemail 9999
max-conferences 8
!
ephone-dn 1 dual-line
number 9000
!
ephone 1
mac-address 000F.2470.F8F8
button 1:1
142
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Setup Tips (Cont.): Debug tftp events
command
Debug tftp events command
CMERouter#debug tftp events
Mar 2 19:32:59.333: TFTP: Looking for OS79XX.TXT
Mar 2 19:32:59.337: TFTP: Looking for SEP000F2470F8F8.cnf.xml
Mar 2 19:32:59.681: TFTP: Opened system:/its/XMLDefault7960.cnf.xml, fd 0, size 784 for
process 131
Mar 2 19:32:59.685: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for
process 131
Mar 2 19:33:02.713: TFTP: Looking for SEP000F2470F8F8.cnf.xml
Mar 2 19:33:02.713: TFTP: Opened system:/its/XMLDefault7960.cnf.xml, fd 0, size 784 for
process 131
Mar 2 19:33:02.745: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for
process 131
Can verify if the SEP file for the phone is found
Can verify the downloading of the correct firmware
143
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Verifying Cisco CallManager Express
Phone Configuration (Cont.)
Verify Phone Firmware Installation
debug ephone register
Mar 2 15:16:57.582: New Skinny socket accepted [1] (2 active)
Mar 2 15:16:57.582: sin_family 2, sin_port 49692, in_addr 10.90.0.11
Mar 2 15:16:57.582: skinny_add_socket 1 10.90.0.11 49692
Mar 2 15:16:57.766: %IPPHONE-6-REG_ALARM: 20: Name=SEP000F2470F8F8 Load=3.2(2.14) Last=Phone-Keypad
Mar 2 15:16:57.766: Skinny StationAlarmMessage on socket [1] 10.90.0.11 SEP000F2470F8F8
Mar 2 15:16:57.766: severityInformational p1=2368 [0x940] p2=184551946 [0xB000A0A]
Mar 2 15:16:57.766: 20: Name=SEP000F2470F8F8 Load=3.2(2.14) Last=Phone-Keypad
Mar 2 15:16:57.766: ephone-(1)[1] StationRegisterMessage (1/2/2) from 10.90.0.11
Mar 2 15:16:57.766: ephone-(1)[1] Register StationIdentifier DeviceName SEP000F2470F8F8
Mar 2 15:16:57.766: ephone-(1)[1] StationIdentifier Instance 1 deviceType 7
Mar 2 15:16:57.766: ephone-1[-1]:stationIpAddr 10.90.0.11
Mar 2 15:16:57.766: ephone-1[1]:phone SEP000F2470F8F8 re-associate OK on socket [1]
Mar 2 15:16:57.766: %IPPHONE-6-REGISTER: ephone-1:SEP000F2470F8F8 IP:10.90.0.11 has registered.
Mar 2 15:16:57.766: Phone 0 socket 1
Mar 2 15:16:57.766: Skinny Local IP address = 10.95.0.1 on port 2000
...
Mar 2 15:16:57.766: Skinny Phone IP address = 10.90.0.11 49692
Mar 2 15:16:57.766: ephone-1[1]:Date Format M/D/Y
Mar 2 15:16:57.766: ephone-1[1][SEP000F2470F8F8]:RegisterAck sent to ephone 1: keepalive period 30
144
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Verifying Cisco CallManager Express
Phone Configuration (Cont.)
Verify Locale-Specific Files
CMERouter1#show telephony-service tftp-bindings
tftp-server system:/its/SEPDEFAULT.cnf
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/ATADefault.cnf.xml
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-
dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-
dictionary.xml
tftp-server system:/its/XMLDefault7960.cnf.xml alias SEP000F2470F8F8.cnf.xml
tftp-server system:/its/XMLDefault7960.cnf.xml alias SEP000F23FC9CF0.cnf.xml
145
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony
Verifying Cisco CallManager Express
Phone Configuration (Cont.)
Verify Cisco IP Phone Setup
CMERouter1#show ephone
ephone-1 Mac:000F.2470.F8F8 TCP socket:[1] activeLine:0 REGISTERED
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1
IP:10.10.0.11 49692 Telecaster 7960 keepalive 29 max_line 6
button 1: dn 1 number 1000 CH1 IDLE CH2 IDLE

ephone-2 Mac:000F.23FC.9CF0 TCP socket:[2] activeLine:0 REGISTERED
mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:1
IP:10.10.0.13 52633 Telecaster 7960 keepalive 135 max_line 6
button 1: dn 2 number 1001 CH1 IDLE CH2 IDLE

146
2005 Cisco Systems, Inc. All rights reserved.
Cisco Public
IP Telephony