QUALITY

STANDARD ISO
9000


QUALITY MANAGEMENT SYSTEM
A quality management system (QMS) defines and establishes an
organization's quality policy and objectives.
It also allows an organization to document and implement the
procedures needed to attain these goals.
A properly implemented QMS ensures that procedures are carried
out regularly that problems can be identified and resolved, and that
the organization can continuously review and improve its
procedures, products and services.
It is a mechanism for maintaining and improving the quality of
products or services so that they consistently meet or exceed the
customer's implied or stated needs and fulfill their quality objectives
INTRODUCTION TO ISO 9000
The ISO 9000 family of standards is related to quality management systems
and designed to help organizations ensure that they meet the needs of
customers and other stakeholders while meeting code of conduct and
regulatory requirements.
ISO 9000 deals with the fundamentals of quality management systems,
including the eight management principles on which the family of standards is
based.
International standards promote international trade by providing one consistent set
of requirements recognized around the world.

ISO 9000 can help a company satisfy its customers, meet regulatory requirements
and achieve continual improvement. It provides the base level of a quality system,
not a complete guarantee of quality.

Originally published in 1987 by the International Organization for Standard (ISO), a
specialized international agency for standard composed of the national standards
bodies of 90 countries.

EIGHT QUALITY MANAGEMENT PRINCIPLES
Customer focus Leadership
Involvement of
people
Process approach
System approach
to management
Continual
improvement
Factual approach
to decision-
making
Mutually
beneficial supplier
relationships
ISO 9000 SERIES
Explains fundamental quality concepts and
provides guidelines for the selection and
application of each standard
ISO 9000
Model for quality assurance in design,
development, production, installation and
servicing.
ISO 9001
Model for quality assurance in the production
and installation of manufacturing systems ISO 9002
Quality assurance in final
inspection and testing.
ISO
9003
Guidelines for the applications of
standards in quality management
and quality systems.
ISO
9004
ISO 9000 and ISO 9004 are guidance standards. They
describe what is necessary to accomplish the requirements
outlined in standards 9001, 9002 or 9003.
ADVANTAGES
Quality is maintained,
ISO registration also has a significant bearing on market credibility as well.
Opportunity to compete with larger companies,
More time spent on customer focus,
Confirmation that your company is committed to quality,
May facilitate trade and increased market opportunities,
Can increase customer confidence and satisfaction.
CLAUSES
Quality Management System
Clause 4
Management responsibility
Clause 5
Resource management
Clause 6
Product realization
Clause 7
Measurement, analysis and improvement
Clause 8
The requirements of the standard are specified in following
clauses of the standard:

REAL WORLD EXAMPLES
FedExs worldwide ISO 9001 certification gives us a competitive advantage in
the global market-place, especially as more countries adopt ISO standards
-FedEx Chairman and CEO Frederick W. Smith
ISO 14000
STANDARDS


INTRODUCTION:

ISO 14000 is concerned with environmental management.

Worlds first series of internationally accepted standards of environmental
management system.

Guide to Environmental Management Principles, Systems and Supporting
techniques.

Voluntary standards that will lead to the common worldwide approach to
environmental management systems.



ENVIRONMENTAL MANAGEMENT
SYSTEMS (EMS)
ENVIRONMENTAL MANAGEMENT SYSTEMS:
EMS is a method of going about your business while managing
environmental risks.

Provides order and consistency to the organization.

Involves incorporating environmentally responsible practices into everyday
business processes.

Recognizes and controls environmental risks while creating measurable
improvements in performance.


ISO 14001 CERTIFICATION PROCESS:

Preliminary assessment
Document review
Initial assessment
Main assessment
Certification/registration.
Surveillance

ENVIRONMENTAL
LABELLING
ENVIRONMENTAL AUDIT
ENVIRONMENTAL POLICIES OF SOME
COMPANIES:

L&T
ASHOK LEYLAND
BILT
TOYOTA KIRLOSKAR
NIPPON TOYOTA MOOPEN MOTOR PVT.


ASHOK LEYLAND

We, at Ashok Leyland are committed to preserving
the environment through a comprehensive
environmental policy and a proactive approach in
planning and executing our manufacturing and
service activities.



TOYOTA KIRLOSKAR

To conserve natural resources.
Training and awareness to employees.
Green belt development.


NIPPON TOYOTA MOOPEN MOTOR PVT, COCHIN :

As a good corporate citizen, Nippon Toyota is committed towards
protection of environment by minimizing our impact on the environment
through pollution prevention, consideration of natural resources and
continual improvement.

TYPES OF DOCUMENTS:
"ISO 14000 series of environmental management
system standards collectively represent a series of
generic AND voluntary environment-related
documents, released by ISO, Geneva.

These documents fall into two categories:
Guidance (descriptive)
Specification (prescriptive)
COMPONENTS OF ISO 14000
Organizational Evaluation
Environmental Management Systems (EMS)
Environmental Auditing (EA)
Environmental Performance Evaluation (EPE)

Product Evaluation
Environmental Labeling (EL)
Life-Cycle Assessment (LCA)
Environmental Aspects in Product Standards (EAPS)

Market Drivers

Europe requires ISO 14000 as a part of doing business.
agencies (eg. USDoD, USDoE) have hinted requiring ISO 14000 a prequalification
criterion for the award of contracts.

Regulatory agencies (viz., USEPA) considering reducing reporting requirements for
certified companies

Community awareness, demand for "clean AND green" image AND rapport

Customer beginning to screen suppliers by environmental performance
Why Co. Adopt ISO 14000
ENVIRONMENTAL ASPECTS: THINGS TO
CONSIDER
Requirements Technical Environmental Level
Customers Process Air
Legislation Storage Water Site/Plant

Permits

Transfer Waste Department
Banks/Insurance

Transport Soil & Groundwater Installation/Equipme
nt

Complaints

Utilities Energy Consumption


Subcontractor/Suppli
er

Corporate & Policy
Guidelines


Product Nuisance
External Safety

CASE STUDY:
Honeywell Inc

Honeywell has been aggressive in their efforts to improve
environmental performance. These efforts include the
following areas:

Reducing environmental releases
Managing Wastes
Eliminating Ozone-Depleting Chemicals
Saving energy
Green Lights Program
Energy Star Buildings Program
THANK YOU
- PRESENTED BY
HIMANSHU SINGH
HEMEND CHANDRAN
KHAN ABDUL RAHIM
MANOJ K
SANDEEP K
SUNITHA G
KRITIKA S
DILLI K
DEVARAJ