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Anantaras Solutions


PEGA Competency Presentation

8 Feb 2012
Samrat_p@anantsol.com
M : +44(0)7825535884
Table of Contents
Competency Overview
Service Offerings
Implementation
People
Case Studies
Testimonials

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COMPETENCY OVERVIEW
Highlights
PEGA COE
Mapping to SGO ( Second Generation Outsourcing)
Sample engagements
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PEGA PRPC Competency Overview
Over 60+ PEGA PRPC certified consultants across the globe.
Presence across USA, Europe and India.
A huge associate and partner network to provide the right fit at the right
time at the right place.
Engagements include from staff augmentation to fully managed services
including onsite-offshore engagements delivered via robust SCRUM
methodology.
Areas of expertise
Business Analysis & Requirements gathering
End to end Pega Implementation
Pega Application Design, Development and Maintenance
Pega Quality Assurance & Testing Expertise
Upgrades
24*7 Application Support
Cost effective Dual-shore Delivery of BPM Projects
Complete spectrum of frameworks vertical frameworks, foundation
frameworks and vertical frameworks.

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PEGA CoE Key Focus Areas
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Business
Analysis &
Requirement
Gathering
End to End
Implementation
Application
Development &
Maintenance
QA &
Testing
Upgrades
24 x 7
Support
End to end offerings delivered in a dual-shore model
PEGA
COE
Scrum based
delivery
PRPC
Platform
frameworks
PRPC
Vertical
frameworks
PRPC
Foundation
frameworks
Complex
Architecture
Automation
Frameworks
Mapping to SGO markers
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SGO
Markers

Business Solutions
Engagements begin from
business requirement analysis &
span to end to end
implementations.
Business case development for
BPM implementations with ROI.
Value Based Pricing
Anantara team will conduct a
detailed analysis to determine
the measurable business
benefits from BPM projects
Value-based pricing to share the
benefits realized from the new
implementations.
Support based engagements
have commercials liked to
SLAs.
Ecosystem enabled
Delivery
A network of global
partnerships for
access to PEGA
resources.
Access to Lead
System Architects
through partnerships.
Enables quick
deployment on
demand.

Sample Engagements
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Country
Type of Engagement
Key BPM architecture design Europe
Enterprise Order Processing System
End to end sales order processing system
Germany
Hungary
Upgrade and Roll Out
Development of critical applications
USA
UK
Automating the process for switching customers UK
A leading bank
A leading telecom player
A leading bank
A leading financial BPO firm
A leading airport authority
Automating and Imaging and Workflow process UK
A leading bank
A leading bank
A leading airport authority
Europe
End to end support on mission critical applications
Customers
SERVICE OFFERINGS

Key Focus Areas
Service Offerings
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PEGA Key Focus Areas
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Anantara provides SmartBPM and
Pega implementations based on
Pega Scrum methodologies that
adhere to global standards and
processes.

Anantara provides Pega product up
gradation for any existing PRPC
Implementation.
Anantara does complete
development on end to end Pega
PRPC Implementation & other Pega
frameworks Implementation. And
also provide staffing & resources.
Anantara also performs QA & Testing
for any Pega projects with high
quality.
Anantara does complete requirement
gathering & Business Analysis based
on Pega Methodology with Scrum
Master. Captures and maintains
business objectives, requirements,
use cases, and user stories
Pega PRPC Implementation Support & Maintenance Product Upgradation
Development QA & Testing & Automation
Business Analysis &
Requirement Gathering
Anantara provides end-to-end post
go-live support and maintenance on
existing implemented Pega PRPC
Application on 24 x 7.
Offerings span all PRPC frameworks
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Business Analysis
Requirements Gathering
Use Cases Elaboration
Business Rules
Screen Mock-ups

Requirements Traceability
Requirements Validation
Requirements Analysis
Requirements Sign-off

Anantara provides complete requirement gathering services using Pega DCO
(Direct Capture of Objectives) . It encompasses ccapturing and maintaining
business objectives, requirements, use cases for iterative as well as scum
based implementations.
Done using SmartBPM, Scrum Based Methodologies and DCO (Direct
Capture Objectives)
Application Development
Low Level Design
Rules Development
Integration
Reports

Correspondence
Unit Testing
Automated Unit Testing (AUT)
Code Review

Anantara completes development on end to end Pega PRPC Implementation
& other Pega frameworks Implementation.
Onsite+Offshore model delivered using Agile Scrum methodologies.
QA, Testing & Automation
Test Strategy
Test Plan
Test Scenarios
Test Cases/Scripts

Defect Management
Defect Triage
Reporting
Test Result Sign-off

Anantara provides high quality testing services for different types of testing
like system testing, integration testing, user acceptance testing,
performance testing, pre-production testing and security testing.
Onsite+Offshore model delivered using Agile Scrum methodologies.
End-to-end Implementation
Agile Implementation (Scrum)
Iterative Implementation
(SmartBPM)
Waterfall Implementation

Program Management
Scrum Coaching
Stakeholder Management
Stakeholder Reporting

Anantara provides end-to-end implementation services for waterfall,
iteration and scrum based agile implementations. Implementation adhere
to Pega best practices and use SmartBPM/Scrum methodology.
Initiation Inception Elaboration Construction Transition Go Live
Upgrades
Pega Version Upgrade
Framework Version Upgrade
Regression Testing
Customer Specific upgrade
process





Pega upgrade checklists
Environment Upgrades
Ensuring upgrade prerequisites
Key experiences- v4.2 to v5.2 ;
v5.1 to v5.3 ; v5.3 to v5.4








Anantara provides Pega version upgrade services with extensive regression
testing to ensure smooth functioning of application.
Support & Maintenance
Level 1 Support
Level 2 Support
Level 3 Support
Enhancements
Strict SLA adherence


Onsite-Offshore support
Performance Reporting
Release Management
Dedicated Helpline


Anantara provides end-to-end post go-live support and maintenance on
existing implemented Pega PRPC Application on 24 x 7.
IMPLEMENTATION

Key Differentiators
Program Management
Engagement Models

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Key Differentiators
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Pegasystems own methodology
Scrum based delivery
End to end implementation
Industry best practices
Rigid Project governance
Measurable reduction in IT costs and Process Improvements
Program Management Approach
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High level vision
Roadmap
Architecture Platform
Strategy
Epic Stories
User Experience
Logical Architecture

User Stories
Requirements
User Experience
Solution Architecture
Development & Unit
Testing
System, Integration &
Performance Testing
Usability Studies
User Acceptance Testing
Deployment
User Training
Vision & Roadmap Complete,
update process to be initiated
for keeping current
Epic Stories, User Story Elaboration and Sprint Execution will be done in a phased manner
as per Release/ Sprint Plans
One Release ahead of development
One Sprint ahead of development
Development in Sprints for quarterly
production deployment
HIGH LEVEL VISION /
ROADMAP
DIRECTION: BPM/ MID LEVEL
VISION (INCLUDES EPIC
STORIES)
DEFINITION:
USER STORIES /
REQUIREMENTS/
ARCHITECTURE
IMPLEMENTATION:
DEVELOPMENT / TESTING /
DEPLOYMENT
1 2 3 4
** Depending upon the size of the program/project, initial phases may be eliminated.
Program Management Approach contd
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Roadmap
Epic Stories
1:n
User Stories
(PMF)
1:n
Parent Use Cases
(PEGA-DCO)
Atomic Use Cases (PEGA-DCO)
Test Cases (TMF)
Rule Object (PEGA
PRPC)
Ux Prototypes
n:1
1:1
1:n
1:n 1:1
High Level Vision
/ Roadmap
Direction: BPM/
Mid Level Vision
(includes Epic
Stories)
Definition:
User Stories /
Requirements/
Architecture
Implementation:
Development /
Testing /
Deployment
1
2
3
4
Requirements
(PEGA-DCO)
Gets
Attached
1:n
Testing Tool (TMF)
Gets
Migrated
** Depending upon the size of the program/project, initial phases may be eliminated.
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Engagement Models
Contract
Resources
On-demand
resources at
reasonable
notice
period.

Resource
management
by client

Effort based
billing

Core Team
Create a Core
Team of key
resources

Core Team
works along
with Client
Team onsite

Core Team
manages
work
allocation
and
deliveries.

Effort Based
Billing
Work
Assignments
Certain
identified
work
packages are
outsourced
offsite

Core Team
manages
delivery of
the
outsourced
work
packages

Fixed Price
mutually
agreed
upfront.
End-To-End
Projects
Entire
Projects are
outsourced

Core Team
onsite
manages
delivery of
overall
project

Fixed Price
mutually
agreed
upfront.
Business Analysis to end to end implementations
PEOPLE SKILL SETS
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Team Highlights
Sample Profiles
Resource Mix
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Experience level mix Geographic mix
% of resources with
experience in key
PEGA technologies
Key Highlights
Team consists of resources who were responsible for PegaSystems CPM
Product Development
2 of our resources were Head of BPM-Pega CoE for Worlds 2 largest Financial
Institutions respectively
All team members have an excellent exposure to client facing roles
12 resources highly recommended by Pegasystems.
ITIL process compliant Production Support and Maintenance Team
Expertise in Performance tuning of PRPC Applications
Proficient in testing PRPC Frameworks (SI, CPM, HC, IIF, SA,SD and others)
Expertise in upgrading to new versions of PRPC
All resources are PRPCV5x and 6.x certified.


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Sample Resource Profiles
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M C

One of the most expert and successful Pega RULES Process Commander
(PRPC) consultants in the world

He has over 15 years of implementation experience with Pegasystems

Has been mentoring LSAs and is a PEGA Technical Fellow.

He has held technical accountability for projects ranging in scale from
1M up to 10M-20M or more

A S

Pega COE Lead for JPMC performing an LSA role from 2006 at JPMC,
HSBC & other FS organizations

Over 12 years of industry experience of which 8 years are in Pega
Rules Process Commander (PRPC)

Has been providing architectural guidance and technical leadership to
the team.

Has worked directly with PEGA for 2 years and specifically head-hunted
by Anantara on PEGA advice

Highly experienced in leading onsite and offshore models with clients
such as JPMC, HSBC, Farmers Insurance, AIG, etc.
A B


PEGA PRPC Certified CPM Architect, PEGA PRPC
v6.1 Certified Business Architect (CBA)

Strong experience in business process modelling,
AS IS / TO BE analysis, process decomposition,
gap analysis process improvement and business
rules harvesting

Exposure to large business transformation
programs for clients like Bank of America, UBS,
Royal Bank of Scotland (RBS), MassMutual Life
Insurance Company and CVS Caremark, includes
establishing BPM Center of Excellence (CoE)

Experience of functional areas like Client
Onboarding, KYC, Account Opening, Trade
Exception Management, Loan Disbursement,
Cash Transaction Reporting, Merchant
Onboarding, Financial Messaging and Customer
Contact Optimization for Banking, Financial
Services, Insurance (BFSI) and Healthcare
clients.
Sample Resource Profiles
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G D

Over 5 years of Pega PRPC experience

Has led development teams in an onsite + offshore model

Client facing experience in requirement analysis, design
and development testing and maintenance with clients
such as JPMC, Xchanging, etc.



R D

More than 12 years of experience

Experienced in involved in architecting, designing and
developing of BPM,CRM projects

He is proficient in developing eCRM-BPM Workflow
Solutions using Pegasystems for more than 8 years Pega
Rules Process CommanderV5.4

Good expertise in training and mentoring team members

Excellent Management and Leadership skills

Key Clients : NAGE, Xchanging, AIG, Mastercard,
Amerigroup, Verizon, Farmers Insurance


N S

More than 6 years of experience in the information technology
industry with superior experience in PEGA, FileNET and
Staffware, with a focus on BPM and EDM applications

Extensive client facing experience with PEGA in the UK

Hands-on in PRPC Pre-Sales and Client Engagement activities
including support and maintenance for a UK bank

Has been leading development, support and architecture teams
and end to end experience from requirement analysis, design
and development and testing with clients such as O2,
Xchanging, HSBC, etc.


P S

Over 4.5 years of core PRPC experience

Specifically head hunted by Anantara on PEGA recommendation

High reference available directly from PEGA

Significant client handling experience for UK banks

End to end experience in requirement gathering, designing,
development, testing, deployment and post release support for
clients such as HSBC, Lloyds, etc.
CASE STUDIES
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PEGA PRPC End Customers
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Largest Telecom Provider in Germany
Project Background
EOPS
EOPS (Enterprise Order Processing System)
positions itself as a process hub and manages the
data it needs for the duration of an order and the
associated activation process
Benefits
Executed the onsite-offshore model for development
cycle which improved team productivity and ensured
timeliness of final delivery.
Built functionality which ensured the success of the final
product with the customer.

Project Scope
To provide a process-aided tool in the form of job
lists and (semi-)automated tasks in order to
optimize the lead times and quality of the
activation processes.

A leading bank in Hungary
Project Background E2E

Automation of the End to End sales process and its
implementation steps
Benefits
E2E
Improved productivity of the team by independently
delivering critical functionality.
Managed team during Transition to ensure timely defect
resolution before Go Live.

Project Scope

E2E provides efficient routing of work, BPM
automated steps, standard tools and a single user
interface.
To provide automatic of metrics on the sales
process steps performed by agents which allows
sales management and marketing to keep track of
the agents activities, and monitor sales progress
and success rates.

A leading Financial BPO Firm
Project Background
eAcounts
The eAccounts initiative will enable brokers to
submit ACORD RLC Technical Account messages to
XIS (Xchanging Insurance Services) workflow in
order to instruct Premium and Policy processing.
Benefits
eAccounts
Executed in Pega Scrum methodology for
development cycle which improved team productivity
and ensured timeliness of final delivery.
Project Scope
eAcounts
The Technical Account messages will be used to
generate LPANs (London Premium Advice Notes)
and Work Orders.
It involved basically creating a work object as
soon as the message was received from an
external Web Connectivity. The interface was
Oracle AQ messaging.
Our Contribution

eAccounts

Involved in the initiation, design and
development of the project.

Responsible for the design, architecture, and
implementation of PRPC based solutions.

Accountable for ensuring the business and
technical architecture of the delivered solution
matches customer technical and functional
requirements.


A leading Airports Authority in Europe
Project Background


Anantara has been providing mission critical support
to their applications.

Being an airport authority the applications are used
for day to day flight operations.
Benefits

1. Anantara took over the support at onsite from
the UK for a 3 month period and did smooth
transition to its offshore locations.
2. The support is provided on a 24 X 7 basis with
strict SLA monitoring.
3. All SLAs have been met consistently.
Applications in Scope

1. A-CDM application provides critical data for
flight monitoring/reporting, arrival-
departure, situation awareness and airport
performance.
2. Asset Net application manages all assets
across the airport including BAA and vendor
assets.
3. SCMT application Security Coach and
Mentoring tool that provides critical
reporting on all security standards. Highly
sensitive and legally binding requirements.
4. Works application- is used to automate
Airside & Landside Work Permit approval
process.
TESTIMONIALS
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Client Testimonials
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I have really enjoyed working with both Mayank and Vijay and would
happily work with them again and recommend them to my Pega
colleagues. ............Andy Churn Engagement Lead, Pegasystems

Thanks. We will look for the right opportunity and have already received
great feedback from the Pega team at BAA.
Matt Leamy Head of Service Delivery , Pegasystems

I was very proud to have you on board.
Offshore is always a challenge, but we found a very successful way to
involve you efficiently into our work stream.
You have done an excellent job, provided skilled expertise and delivered very
reliable results.....Thorsten Fiege Engagement Leader, Pegasystems
Anantara Value Proposition in BPM-PEGA
competency
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One key factor differentiates us from the competition
THE ABILITY TO EXECUTE !
We provide the best people and proven methodologies at low cost. We also enable customers to
manage their own projects, by training their managers on Project Management, Risk Management and
Resource Management.

Success through a simple, no frills approach to BPM

Expertise in integrating with technologies complimentary to BPM like Business Intelligence, Archiving,
Document Management etc.

Our Mission - Enable enterprises to derive all the benefits of BPM, by de-mystifying and
simplifying its adoption and advancement.
THANK YOU
Helping you compete better!
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