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Lean Six Sigma Analyze Phase
Tollgate Review
Lean Six Sigma Analyze Phase
Tollgate Review
Lean Six Sigma Group
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Jack Welch Speaks on the uture o! Six Sigma "y Steven #onacorsi
Lean Six Sigma
DMAIC Tools and
Activities

Review Project Charter

Validate HighLevel Val!e


Stream Ma" and Sco"e

Validate Voice o# the


C!stomer
$ Voice o# the %!siness

Validate Pro&lem Statement


and 'oals

Validate (inancial %ene#its

Create Comm!nication Plan

Select and La!nch Team

Develo" Project Sched!le

Com"lete De#ine Tollgate

Identi#) Root Ca!ses

Red!ce List o# Potential Root


Ca!ses

Con#irm Root Ca!se to


*!t"!t Relationshi"

+stimate Im"act o# Root


Ca!ses on ,e) *!t"!ts

Prioriti-e Root Ca!ses

Val!eAdd Anal)sis

Ta.t Rate Anal)sis

/!ic. 0ins

Statistical Anal)sis

Com"lete Anal)-e Tollgate

Develo" Potential Sol!tions

+val!ate1 Select1 and


*"timi-e %est Sol!tions

Develo" 2To%e3 Val!e Stream


Ma"4s5

Develo" and Im"lement Pilot


Sol!tion

Im"lement 6s Program

Develo" (!ll Scale


Im"lementation Plan

Cost7%ene#it Anal)sis

%enchmar.ing

Com"lete Im"rove Tollgate

Develo" S*P3s1 Training


Plan $ Process Controls

Im"lement Sol!tion and


*ngoing Process
Meas!rements

Con#irm Attainment o# Project


'oals

Identi#) Project Re"lication


*""ort!nities

Training

Com"lete Control Tollgate

Transition Project to Process


*wner

Project Charter

Voice o# the C!stomer and


,ano Anal)sis

SIP*C Ma"

Project Val!ation7R*IC
Anal)sis Tools

RACI and /!ad Charts

Sta.eholder Anal)sis

Comm!nication Plan

+##ective Meeting Tools

In8!ir) and Advocac) S.ills

Time Lines1 Milestones1


and 'antt Charting

Pareto Anal)sis

Val!e Stream Ma""ing

Process C)cle
+##icienc)7Little3s Law

*"erational De#initions

Data Collection Plan

Statistical Sam"ling

Meas!rement S)stem
Anal)sis 4MSA5

'age R$R

,a""a St!dies

Control Charts

S"aghetti Diagrams

Histograms

9ormalit) Test

Process Ca"a&ilit) Anal)sis

Process Constraint ID and


Ta.t Time Anal)sis

Ca!se $ +##ect Anal)sis

(M+A

H)"othesis Tests7Con#:
Intervals

Sim"le $ M!lti"le Regression

A9*VA

Com"onents o# Variation

Con8!ering Prod!ct and


Process Com"lexit)

/!e!ing Theor)

Re"lenishment P!ll7,an&an

Stoc.ing Strateg)

Process (low Im"rovement

Process %alancing

Anal)tical %atch Si-ing

Total Prod!ctive Maintenance

Design o# +x"eriments 4D*+5

Sol!tion Selection Matrix

Piloting and Sim!lation

0or. Control S)stem

Set!" red!ction

P!gh Matrix

P!ll S)stem

Mista.eProo#ing7
;ero De#ects

Standard *"erating
Proced!res 4S*P3s5

Process Control Plans

Vis!al Process Control Tools

M'PP

Statistical Process Controls


4SPC5

Sol!tion Re"lication

Vis!al 0or."lace

Metrics

Project Transition Model

Team (eed&ac. Session

Val!e Stream Ma" (low

Identi#) ,e) In"!t1 Process


and *!t"!t Metrics

Develo" *"erational
De#initions

Develo" Data Collection Plan

Validate Meas!rement
S)stem

Collect %aseline Data

Determine Process Ca"a&ilit)

Com"lete Meas!re Tollgate


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International Standards #or Lean Six Sigma 4ISLSS5
$aizen %vents Targete& in 'easure to Accelerate Results
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Anal)-e *verview

Root ca!se=

+##ect

Root ca!se=

+##ect

Root ca!se=

+##ect

Val!e Add Anal)sis

*ne0a) A9*VA

Two0a) A9*VA

Pareto Plots

Sim"le Linear Regression

M!lti"le Regression

Test #or +8!al Variance

Scatter Plots

C$+ Matrix

Com"lexit)

Ca!se $ +##ect Diagram

,ai-en7/!ic. 0ins

(M+A

Control7Im"act Chart

TTest

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Hypothesis Tests Value-Add Analysis
Tools Used Root Cause / Effect
International Standards #or Lean Six Sigma 4ISLSS5
+iscoverSim +'A,- -ase Stu&y "y Sigma.L
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'ra"hical Anal)sis
S!mmar)
+ata is -ontinuous/ ??? Data Points Collected %etween ??7??7?? and ??7??7??
0ormality -entral Ten&ency 1ariation
9ormal Average Std: Dev 4long term5
9on9ormal Median or /@ or /> S"an 4@7AA5 or
Sta&ilit) (actor 4/@7/>5
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International Standards #or Lean Six Sigma 4ISLSS5
+isplay *istograms 2 Process -apa"ility Reports in %xcel "y Sigma.L
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Sources o! Waste

Waste 34 (5)

0aste C< 4D5

0aste C> 4D5

0aste CB 4D5

0aste C6 4D5
Prioriti-ed So!rces o# 0aste
01A
+e!ect
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Waiting ,nventory 'otion
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Area 4
S!& area @
Area 4
S!& area @
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S!& area @
Area 4
S!& area @
Area 4
S!& area @
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shown in pie chart >
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International Standards #or Lean Six Sigma 4ISLSS5
The 7 +ea&ly Wastes Training 1i&eo "y Gem"a Aca&emy
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Ca!se and +##ect Matrix
C$+ Matrix 4*"tional5

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International Standards #or Lean Six Sigma 4ISLSS5
-ause an& %!!ect (.8) 'atrix Training 1i&eo "y Sigma.L
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Pareto Plot
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International Standards #or Lean Six Sigma 4ISLSS5

Descri&e the .e)


#indings o# the
Pareto:

How do these
#indings relate to
)o!r "rojectE

9ext Ste"sE
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H)"othesis Test S!mmar)
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*ypothesis Tests Training 1i&eo "y Sigma.L
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Control 7 Im"act Anal)sis
High Impact Medium Impact Low Impact
In Our
Control

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In Our
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Out of Our
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Prioritization Training 1i&eo "y woo&ie99:;
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/!ic. 0in Doc!mentation
Tem"late
@: Root Ca!se= JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
<: *&vio!s Sol!tion= JJJJJJJJJJJJJJJJJJJJJJJJJJJ
>: Low or 9o Cost= JJJJJJJJJJJJJJJJJJJJJJJJJJJJ
B: Low Ris.= JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
6: Im"lementation Plan= JJJJJJJJJJJJJJJJJJJJJJJJ
F: Sta.eholder4s5 A""roval= JJJJJJJJJJJJJJJJJJJJJ
Process 9ame= JJJJJJJJJJJJJJJJJJJJJJ Process Lead= JJJJJJJJJJJJJJJJJJJ
Process *wner= JJJJJJJJJJJJJJJJJJJJJJ Start Date= JJJJJJJJJJJJJJJJJJJJJJ
Process Area= JJJJJJJJJJJJJJJJJJJJJJJJ Sto" Date= JJJJJJJJJJJJJJJJJJJJJJ
%ene#it4s5=

JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ

JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ

JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ
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International Standards #or Lean Six Sigma 4ISLSS5
A&& 1isual %xample
#e!ore
A&& 1isual %xample
A!ter
%xamples Where <se&

6s

BSte" Set!" Red!ction

Inventor) Red!ction

MSA Im"rovements

Price red!ctions

Red!ced D*09TIM+
49VA ste"s or wor.5

P!ll S)stem

,ai-en events
$aizen Philosophy Training 1i&eo "y Gem"a Aca&emy
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%!siness Im"act

State #inancial im"act o# #!t!re "roject leverage o""ort!nities

Se"arate Lhard or T)"e @M #rom Lso#t T)"e < or >M dollars


Annual Estimate Replicated Estimate
Revenue
Enhancement
Type 1: ?
Type 2: ?
Type 3: ?
Type 1: ?
Type 2: ?
Type 3: ?
Expenses
Reduction
Type 1: ?
Type 2: ?
Type 3: ?
Type 1: ?
Type 2: ?
Type 3: ?
Loss Reduction
Type 1: ?
Type 2: ?
Type 3: ?
Type 1: ?
Type 2: ?
Type 3: ?
Cost Avoidance
Type 1: ?
Type 2: ?
Type 3: ?
Type 1: ?
Type 2: ?
Type 3: ?
Total Savings
Type 1: ?
Type 2: ?
Type 3: ?
Type 1: ?
Type 2: ?
Type 3: ?
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International Standards #or Lean Six Sigma 4ISLSS5
-ost #ene!it Analysis Training 1i&eo "y "ajholden
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%!siness Im"act Details

T)"e @= Descri&e the chain o# ca!salit) that shows how )o! determined the Direct Cash (low: Tell the stor)
with ca!se $ e##ect relationshi"s1 on how the "ro"osed change sho!ld create the desired #inancial res!lt 4N5 in
)o!r "roject:

Show the #inancial calc!lation savings and ass!m"tions !sed:

Ass!m"tion C@ 4i:e: so!rce o# data1 clear *"erational De#initionsE5

Ass!m"tion C< 4i:e: ho!rl) rate O incremental &ene#it cost O travel5

T)"e <= Descri&e the chain o# ca!salit) that shows how )o! determined the La&or +##icienc) savings: Tell the
stor) with ca!se $ e##ect relationshi"s on how the change sho!ld create the desired #inancial res!lt 4N5:

Show the #inancial calc!lation savings and ass!m"tions !sed:

Ass!m"tion C@ 4i:e: La&or rate !sed1 "eriod o# time1 etcP5

Ass!m"tion C< 4i:e: contractor hrs or (T+1 so!rce o# data1 etcP5

Descri&e the T)"e > %!siness Im"act4s5 areas and how these were meas!red 4i:e: Cost7Ris. Avoidance5

Ass!m"tion C@ 4i:e: "roject is driven &) the %!siness strateg)E5

Ass!m"tion C< 4i:e: C!stomer service rating1 em"lo)ee moral1 etcP5

*ther /!estions

Sta.eholders agree on the "roject3s im"act and how it will &e meas!red in #inancial termsE

0hat ste"s were ta.en to ens!re the integrit) $ acc!rac) o# the dataE

Has the "roject trac.ing wor.sheet &een !"datedE


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International Standards #or Lean Six Sigma 4ISLSS5
-ost=#ene!it Training 1i&eo "y P<#P7;4
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C!rrent Stat!s

,e) actions
com"leted

Iss!es

Lessons learned

Comm!nications1
team &!ilding1
organi-ational
activities
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International Standards #or Lean Six Sigma 4ISLSS5
'anage Stakehol&er %xpectations Training 1i&eo "y pro>ectmanagervi&eos
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9ext Ste"s

,e) actionsE

Planned Lean Six Sigma


Tools7Activities to &e !sedE

/!estions to answerE

%arrier7ris. mitigation activitiesE

,ai-en or /!ic. 0in *""ort!nitiesE


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International Standards #or Lean Six Sigma 4ISLSS5
%ngagement Training 1i&eo "y +r? 'ark Ja"en @ Lean Lea&ership ,nstitute
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Sign *##

I conc!r that the Anal)-e "hase was s!ccess#!ll) com"leted on MM7DD7IIII

I conc!r the "roject is read) to "roceed to next "hase= Im"rove


Enter Name Here
De"lo)ment Cham"ion
Enter Name Here
(inancial Re"resentative
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'reen %elt7%lac. %elt
Enter Name
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Master %lac. %elt
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S"onsor 7 Process *wner
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International Standards #or Lean Six Sigma 4ISLSS5
What is Process %xcellence 1i&eo "y Process%xcellence0etwork?com
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Lean Six Sigma Tollgate
Review #ackup Sli&es
Lean Six Sigma Tollgate
Review #ackup Sli&es
International Standards #or Lean Six Sigma 4ISLSS5
Analyz
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Project Charter Q"dates
Pro"lem/ Descri&e "ro&lem in nontechnical terms

Statement sho!ld ex"lain wh) "roject is im"ortantR wh)


wor.ing on it is a "riorit)
Goal/ 'oals comm!nicate L&e#oreM and La#terM conditions

Shi#t mean1 variance1 or &othE

Sho!ld im"act cost1 time1 8!alit) dimensions

+x"ress goals !sing SMART criteria

S"eci#ic1 Meas!ra&le1 Attaina&le1 Reso!rce


Re8!irements1 Time %o!ndaries

+x"lain leverage and strategic im"lications 4i# an)5


Problem/Goal tatement
Toll!ate Re"ie# chedule
$inancial %mpact
Team

Sco"e= 4InSco"e7*!to#Sco"e5 4Process Start7Sto"5

State #inancial im"act o# "roject

+x"enses

Investments 4inventor)1 ca"ital1 A7R5

Reven!es

Se"arate LhardM #rom Lso#tM dollars

State #inancial im"act o# leverage o""ort!nities 4#!t!re


"rojects5

P+S 9ame Project +xec!tive S"onsor 4i# di##erent #rom PS5

PS 9ame Project S"onsor7Process *wner

DC 9ame De"lo)ment Cham"ion

'%7%% 9ame 'reen %elt7%lac. %elt

M%% 9ame Master %lac. %elt


-ore Team Role 5 -ontri"? LSS Training

Team Mem&er @ SM+ ?? I%

Team Mem&er < TM?? '%

Team Mem&er > SM+ ?? PS


%xten&e& Team

Team Mem&er @ %(M ?? 9ot Trained

Team Mem&er < IT ?? 9ot Trained

Review highlevel sched!le milestones here=

Phase Com"letions

Tollgate Reviews
Tollgate Sche&ule& Revise& -omplete
De#ine= ??7??7?? ??7??7??
Meas!re= ??7??7?? ??7??7?? ??7??7??
Anal)-e= ??7??7?? ??7??7?? ??7??7??
Im"rove= ??7??7?? ??7??7?? ??7??7??
Control= ??7??7?? ??7??7?? ??7??7??
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International Standards #or Lean Six Sigma 4ISLSS5
Pro>ect -harter Training 1i&eo "y +arrell Rogers
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Meas!re *verview

-TA/ E

<nit 4d5 or 'ean 4c5= E

+e!ect 4d5 or St? +ev? 4c5= E

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Sigma (Short Term)/ E

Sigma (Long Term)/E

'SA Results/ show the "ercentage res!lt o# the 'R$R1


AR$R or other MSA carried o!t in the "roject

Root ca!se=

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Root ca!se=

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Root ca!se=

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Detailed "rocess ma""ing

MSA

Val!e Stream Ma""ing

Data Collection Planning

%asic Statistics

Process Ca"a&ilit)

Histograms

Time Series Plot

Pro&a&ilit) Plot

Pareto Anal)sis

*"erational De#:

6s

P!ll

Control Charts
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Process Capability Graphical Analysis
Tools Used Root Cause / &uic' (in
International Standards #or Lean Six Sigma 4ISLSS5
Process -apa"ility Training 1i&eo "y Sigma.L
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@A
Anal)-e
Tollgate Chec.list

Has the team examined the process and identified potential bottlenecks,
disconnects and redundancies that could contribute to the problem statement?

Has the team analyzed data about the process and its performance to help stratify
the problem, understand reasons for variation in the process, and generate
hypothesis as to the root causes of the current process performance?

Has an evaluation been done to determine whether the problem can be solved
without a fundamental recreation of the process? Has the decision been
confirmed with the Project Sponsor?

Has the team investigated and validated or de!validated" the root cause
hypotheses generated earlier, to gain confidence that the #vital few$ root causes
have been uncovered?

%oes the team understand why the problem the &uality, 'ycle (ime or 'ost
)fficiency issue identified in the Problem Statement" is being seen?

Has the team been able to identify any additional *&uick +ins,?

Have learning,s to!date re-uired modification of the Project 'harter? .f so, have
these changes been approved by the Project Sponsor and the /ey Stakeholders?

Have any new risks to project success been identified, added to the 0isk
1itigation Plan, and a mitigation strategy put in place?
Tollgate
Review
Tollgate
Review
S
to
"
Deliverables:
Lit of !otential Root caue
!rioriti"ed Lit of #alidated
Root Caue
$dditional %&uic' (in)* if
applica+le
Re,ned Charter* a necear-
.pdated Ri' Mitigation !lan
Delivera&les Q"loaded to Central
Storage Location or De"lo)ment
Management S)stem
Has the team identi#ied the .e) #actors 4critical ?3s5 that have the &iggest
im"act on "rocess "er#ormanceE Have the) validated the root ca!sesE
International Standards #or Lean Six Sigma 4ISLSS5
Analyze Phase Success -riteria Training 1i&eo "y e&ucatevirtually
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DMAIC Im"rovement Process
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De#ine the o""ort!nit) #rom &oth the c!stomer


and &!siness "ers"ective

Qnderstand the &aseline "rocess


"er#ormance

Identi#) the critical ? #actors


and root ca!ses im"acting
"rocess "er#ormance

Develo" sol!tions
lin.ed to critical x3s

Im"lement
sol!tions $
control "lan
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International Standards #or Lean Six Sigma 4ISLSS5
+'A,- Pro>ect 6verview using +iscoverSim "y Sigma.L?com
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Im"rove
Tollgate Chec.list
Tollgate
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/elivera+le0
!rioriti"ed Lit of 1olution
%To23e) #alue 1tream
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!ilot !lan 6 Reult
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+hat techni-ues were used to generate ideas for potential solutions?

+hat narrowing and screening techni-ues were used to further develop and -ualify
potential solutions?

+hat evaluation criteria were used to select a recommended solution?

%o proposed solutions address all the identified root causes, at least the most critical?

+ere the solutions verified with the Project Sponsor and Stakeholders? Has an
approval been received to implement?

+as a pilot run to test the solution? +hat was learned? +hat modifications made?

Has the team seen evidence that the root causes of the initial problems have been
addressed during the pilot? +hat are the expected benefits?

Has the team considered potential problems and unintended conse-uences 21)3" of
the solution and developed preventive and contingency actions to address them?

Has the proposed solution been documented, including process participants, job
descriptions and if applicable, their estimated time commitment to support the process?

Has the team developed an implementation plan? +hat is the status?

Have changes been communicated to all the appropriate people?

Has the team been able to identify any additional *&uick +ins,?

Have *learning4s, to!date re-uired modification of the Project 'harter? .f so, have
these changes been approved by the Project Sponsor and the /ey Stakeholders?

Have any new risks to project success been identified and added to the 0isk 1itigation
Plan?
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International Standards #or Lean Six Sigma 4ISLSS5
,mprove Phase Success -riteria Training 1i&eo "y e&ucatevirtually
Has the team develo"ed im"rovement sol!tions #or the critical ?3s1 "iloted
the sol!tion and veri#ied that the sol!tion will solve the "ro&lemE
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R!n Charts
4*"tional5
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International Standards #or Lean Six Sigma 4ISLSS5
Run -hart Training 1i&eo "y Sigma.L
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Scatter Plot
4*"tional5
Average Expenses decrease
as Sales Increase
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International Standards #or Lean Six Sigma 4ISLSS5
Scatter Plot Training 1i&eo "y Sigma.L
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Linear Regression
4*"tional5

A6D con#ident that AB:@D o# the variation in L0ait TimeM is #rom the L/t) o# DeliveriesM
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<B International Standards #or Lean Six Sigma 4ISLSS5
'ultiple Regression Training 1i&eo "y Sigma.L
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6K BK >K <K @K K
Im"rove Data
Dot"lot o# Im"rove Data
4with Ho and A6D tcon#idence interval #or the mean5
S T
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J
Ho
*neSam"le TTest
and Dot Plot 4*"tional5
We Are 95% Confident The Improve
Mean Is Not Statisticall !ifferent
6neBSample T/ ,mprove +ata
Test of mu = 30 vs mu not = 30
Variable N Mean StDev SE Mean
Improve Data 30 28.10 12.! 2.2"
Variable #!.0$ %I T &
Improve Data '23.!( 32."!) *0.8 0.10
This Dot Plot gra"hicall) dis"la)s A6D
con#idence intervals that the data will #all
&etween <>:B6 and ><:G6 #or res"onse
time 4see the red &rac.ets and red line5: It
also indicates that the Mean 4Red ?5 is at
<H:@: The &l!e Ho mar.s the Target Mean:
The test statistic1 T1 #or Ho= mean U >K is calc!lated
as VK:HB: The PVal!e o# this test1 or the "ro&a&ilit)
o# o&taining more extreme val!e o# the test statistic
&) chance i# the n!ll h)"othesis was tr!e1 is K:B@K
4W K:K65: This is called the attained signi#icant level1
or PVal!e: There#ore1 Acce"t Ho1 which means we
concl!de that the Im"rove data set mean 4<H:@5 is
9*T di##erent than the Target mean 4>K5:
*ypothesis Test/
Is the Im"rove data set mean
di##erent #rom the Target Mean
o# >K min!tesE
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International Standards #or Lean Six Sigma 4ISLSS5
TwoBSample TBTest Training 1i&eo "y Sigma.L
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Test #or +8!al Variance
4*"tional5
The s"read o# the
data is statistical
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Test #or +8!al
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Pa)roll In"!t T)"e
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Test !or %Cual 1ariance Training 1i&eo "y Sigma.L
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A6D Con#idence Intervals #or Sigmas
Antenna
Pa)roll
GK FK 6K BK >K <K @K K
%ox"lots o# Raw Data
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PVal!e = K:KKK
Test Statistic= <@:K6B
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Test Statistic= K:@KH
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4*"tional5

A#ter #!rther investigation1 "ossi&le


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s!""lier &ac.orders1 lac. o# technician
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s!""lier to the client site:

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technicians to ma.e a second visit to the
end !ser to com"lete the "art
re"lacement: 9ext ste" will &e #or the
team to con#irm these s!s"ected root
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The discrete data o# interest is -omplaints and
-ustomer Type1
Z i:e:1 does the t)"e o# com"laint di##er across
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Z The 9!ll H)"othesis is that there is no
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Z 0ith the "val!e U K:@B< we #ail to reject HK1
so we do not have eno!gh evidence to show a
di##erence in c!stomer com"laints across
c!stomer t)"es:
Z 0ote/ I# more than <KD o# (itted Cells are
S"arse cells whose ex"ected val!e is less
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consolidation o# levels1 or removal o# col!mns:
Z Tip/ Qse ChiS8!are Anal)sis to com"lement
Advanced Pareto Anal)sis:
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Process Ta.t Rate $ 0or.load
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In7*!t o# (rame
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Creating a vis!al de"iction o# what elements o# the
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Lean Six Sigma
A&&itional Resources
Lean Six Sigma
A&&itional Resources
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Lean Six Sigma Tollgate
Tem"late 9otes
The Lean Six Sigma Tollgate Templates are/

(ree and intended as a g!ide in doc!menting a Lean Six Sigma


Project: I grant "ermission #or )o! to modi#) these tem"lates to meet
the s"eci#ic needs o# )o!r "rocess im"rovement "roject:

Instr!ctional a video has &een lin.ed to each Tem"late1 I selected a


mix o# videos #rom Tho!ght Leaders in the Lean Six Sigma 'ro!":
I incl!ded re#erence lin.s to all video3s sho!ld )o! want to learn
more in#ormation: Also incl!ded g!idelines in the 9ote3s section o#
each slide:

+##icient and +##ective V Placeholders #or 'ra"hic or Video +xam"les


#or vario!s tools and methods across each DMAIC Phase:
*ow to <se These Templates/

Colla&orativel) V !se as a g!ide1 re!se tem"lates inde"endentl) or


across "hases as needed1 and change the order as needed to &est
ca"t!re the exec!tion o# Lean Six Sigma in each "hase1 and
s!mmari-e in the #inal Case St!d):

Qse as a Comm!nication tool1 and doc!ment )o!r #indings and


res!lts:
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Replace the content o! this sli&e with images or vi&eoDs
relate& to your process improvement pro>ect
International Standards #or Lean Six Sigma 4ISLSS5
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A!thor o# the Lean Six
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International Standard #
or Lean Six Sigma
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International Standards #or Lean Six Sigma 4ISLSS5

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Lean Six Sigma S!&gro!"s= htt"s=77www:lin.edin:com7gro!"sEs!&gro!"sU$gidU>GAHG

International Standard #or Lean Six Sigma 4ISLSS5= htt"=77www:islss:com

inex!s= htt"=77www:inex!s:com

Strateg) +xec!tion Comm!nit) Lin.edIn 'ro!"


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Sigma?L= htt"=77www:sigmaxl:com

Sigma?L Lin.edIn 'ro!"= htt"s=77www:lin.edin:com7gro!"s7Sigma?L@H@<@K@EgidU@H@<@K@

'em&a Academ) htt"=77www:gem&aacadem):com Lean C+* 'ro!"=

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P+? 9etwor. htt"=77www:"rocessexcellencenetwor.:com

P+? 9etwor. $ I/PC Lean Six Sigma $ Process +xcellence #or Contin!o!s Im"rovement

Lean Leadershi" Instit!te= htt"=77www:LeanLeadershi":g!r!7&oo.s:html The To)ota 0a) 'ro!"


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Video Re#erences V Set @K
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International Standards #or Lean Six Sigma 4ISLSS5
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-ost=#ene!it Training 1i&eo "y
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Video Re#erences V Set @<
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International Standards #or Lean Six Sigma 4ISLSS5
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Training 1i&eo "y e&ucatevirtually
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Training 1i&eo "y e&ucatevirtually
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Pro>ectmanagervi&eos
G%Ds Approach to -hange
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