13 - 1

Employee
communication

13 - 2
Challenges
What are examples of programs used to
facilitate employee communications?

How can employees use various appeals
procedures to challenge management actions?

How can managers use employee assistance
programs effectively?

What are examples of technological innovations
that facilitate dissemination of information?
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Employee Relations Rep
Member of HR who
ensures policies are followed
consults with supervisors
consults with employees
13 - 4
Employee Relations Policy
Communicates
managements thinking
about employee-related
matters
Prevents problems in
workplace from
becoming more serious

13 - 5
How to Communicate Feedback
to Employees
Focus on specific behaviors
Give feedback at appropriate time / place
Focus negative feedback on behaviors
that can be controlled by employee

13 - 6
Downward Communication
allows managers to implement
their decision and
to influence employees lower
in organizational hierarchy

13 - 7
Upward Communication
allows employees at
lower levels
to communicate
ideas and feelings
to higher-level decision
makers

13 - 8
Information Dissemination
Employee Handbook

Written
Communications
Memos
Financial Statements
Newsletters
Bulletin Boards


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Information Dissemination (contd)
Audiovisual Communications
Video Presentations
Teleconferencing

Electronic Communications
Voice Mail
Electronic Mail


13 - 10
Information Dissemination (contd)
Meetings
Retreats
Informal Communications
13 - 11

Employee Feedback Programs
Employee Attitude Surveys

To what extent are you
satisfied with...

1. pay and bonus

2. chance to get a promotion

3. respect from management

4. morale of my division

5. responsibility to do work


Highly
Satisfied

Satisfied
Highly
Dissatisfied
X
X
X
X
X
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Allocation of overtime
Warnings for safety rule violations
Size of merit pay increases
Specification of job duties
Employers reimbursement for
claims filed by employees
Performance evaluations

Management Actions Commonly Appealed
13 - 13
Employee Feedback Programs
Appeals Options
Open door program
Speak-up program
Grievance panel non union firms
Union grievance procedure

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A troubled employee may have
1. excessive absenteeism patterns

2. poor judgment and bad decisions

3. unusual on-the-job accidents

4. involvements with the law

5. deteriorating personal appearance

6. problems relating to other people
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Employee Assistance Program
(EAP)
EAP counseling
Employee
refuses help;
is terminated if
problem has
significant
impact on
work
Treatment
unsuccessful;
employee is terminated.
T r e a t m e n t
Problem solved;
employee keeps
working or, if on
leave, returns to work
Identify troubled
employee:
Self - id
Supervisor id
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Employee Recognition Program
Suggestion Systems
Suggestion evaluation committee evaluates
suggestions; explains to employees why some
suggestions have not been used

Implement accepted suggestions immediately
and give credit to the suggestions originator

Make value of reward proportional to
suggestions benefit to the company

13 - 17
Employee Recognition Systems
Employee Awards
Give public credit to people or teams who
make outstanding contributions

Can be initiated by anyone

Celebrates team or individual success

Encourages organization members to
work toward the organizations goals