Slide #2 -Secondary Benefits of an Observation and Feedback Process

SAFETRACK Overview

Background and Primary Benefit of an

Observation and Feedback Process
Background Primary Benefit
• Observation and feedback processes • Typical injury reductions
have been around for 30 years are 60-90% in 3-5 years.
• Thousands of companies in Canada,
the United States and around the
world have used them successfully

• Process is non-punitive
• Doesn't replace anything already
doing (accident/incident investigations,
inspections, training, emergency
preparedness, etc.)

• Observe with permission only

(no spying)

Slide #2 - Primary Benefits of an Observation and Feedback Process

 SAFETRACK Overview

Secondary Benefits of an
Observation and Feedback Process

1. Improve participation 7. Improved data and

trending
2. Reduce accidental
equipment damage 8. Improved
communications
3. Reduce downtime
9. More/better
4. Reduce costs improvement
(profitable suggestions
investment)
10.Reduction in unsafe
5. Improved conditions/improved
housekeeping ergonomics
6. Increase in positive 11.Improved awareness
reinforcement for (eyes and mind on
safe behavior task)

Slide #3 - Secondary Benefits of an Observation and Feedback Process

 SAFETRACK Overview

Two types of safe behavior:

1. Prevent incident or
injury in the first place.
2. Prevent incident or
injury from being more
severe.

Slide #4 - The Two Types of Safe Behavior

 SAFETRACK Overview

Positive Reinforcement

• On-going safe behaviors:

eyes on task, body position
out of the line of fire, balance,
traction, grip are difficult to
enforce

• Positive reinforcement works

better
• Meaningful positive
reinforcement requires
observation
(or being videotaped)

Slide #5 - Positive Reinforcement

 SAFETRACK Overview

Components of Observation Training

• Positive observations require:

• skills (training) and
• effort (practice)

• Unit #2: Observation Skills

• Unit #3: Communication Skills

• Unit #4: Summary

• Hands-on training
(1½ hour session)

Slide #6 - Components of Observation Training

 SAFETRACK Overview

Steering Committee

• Analyze data
(post data/graphs)

• Recommend positive
improvement suggestions
• Promotion and publicity
• Training new observers
• Orienting new employees
and contractors
• Tour of duty
(18-24 months)

Slide #7 - Steering Committee

 SAFETRACK Overview

Primary and Secondary Benefits of an

Observation and Feedback Process
1. Improve participation 7. Improved data and
trending
2. Reduce accidental
equipment damage 8. Improved
communications
3. Reduce downtime
9. More/better
4. Reduce costs improvement
(profitable suggestions
investment)
10.Reduction in unsafe
5. Improved conditions/improved
housekeeping ergonomics
6. Increase in positive 11.Improved awareness
reinforcement for (eyes and mind on
safe behavior
12. 60 - 90% injury reductions task)

Slide #8 - Primary & Secondary Benefits

 SAFETRACK Overview

Overview Conclusion

• Thanks for coming

• Please take the workbook
with you…
• Complete Self-Evaluation
Questionnaire (if you want)

Slide #9 - Conclusion
SAFETRACK Unit #1 - Introduction to Critical Behaviors

Welcome to
SAFETRACK Unit #1

Introduction to Critical Behaviors

• Thanks for coming
• Agenda/schedule
for course
• Housekeeping
items

Slide #10 - Welcome to Unit #1

SAFETRACK Unit #1 - Introduction to Critical Behaviors

Background and Primary Benefit of an

Observation and Feedback Process
Background Primary Benefit
• Observation and feedback processes
• Typical injury reductions
have been around for 30 years are 60-90% in 3-5 years.
• Thousands of companies in Canada,
the United States and around the
world have used them successfully

• Process is non-punitive
• Doesn't replace anything already
doing (accident/incident investigations,
inspections, training, emergency
preparedness, etc.)

• Observe with permission only

(no spying)

Slide #11 - Review of Primary Benefit

SAFETRACK Unit #1 - Introduction to Critical Behaviors

Review of Secondary Benefits of an

Observation and Feedback Process

1. Improve participation 7. Improved data and

trending
2. Reduce accidental
equipment damage 8. Improved
communications
3. Reduce downtime
9. More/better
4. Reduce costs improvement
(profitable suggestions
investment)
10.Reduction in unsafe
5. Improved conditions/improved
housekeeping ergonomics
6. Increase in positive 11.Improved awareness
reinforcement for (eyes and mind on
safe behavior task)

Slide #12 - Review of Secondary Benefits

SAFETRACK Unit #1 - Introduction to Critical Behaviors

Success Factors and Pitfalls

Slide #13 - Success Factors and Pitfalls

SAFETRACK Unit #1 - Introduction to Critical Behaviors

Action Plans

• Success Factors and

Pitfalls will be re-visited
at the end of Unit #4

• (If need be) Action Plans

will be developed

Slide #14 - Action Plans

SAFETRACK Unit #1 - Introduction to Critical Behaviors

Unit #1 Conclusion

• Observing for critical • Observation takes

behaviors is efficient skill and effort

• On-going safe behaviors • Many potential

like Eyes On Task can be benefits
improved with positive
reinforcement • Also success
factors and pitfalls
• Positive Reinforcement
requires observation
(or being videotaped)

Slide #15 - Unit #1 Conclusion 1

SAFETRACK Unit #1 - Introduction to Critical Behaviors

Unit #1 Conclusion

• Next Session

• Thanks for your

participation

Slide #16 - Unit #1 Conclusion 2

SAFETRACK Unit #2 - Observation Skills

Welcome to
SAFETRACK Unit #2

Observation Skills
• Thanks for coming
• Housekeeping items
• Unit #1 - Looked at
Critical Behaviors
• Unit #2 - More on
Observation Skills
1. Planning the Observation
2. Approaching the
Observation
3. Observing with Permission
4. Observing with Variety

Slide #17 - Welcome to Unit #2

SAFETRACK Unit #2 - Observation Skills

Unit #2 Conclusion

• Need to plan the observation

(not just walk by).
• Observation requires skill
and practice
• Observation triggers the
starting point for
communication/feedback

• Next unit “Communication

Skills” is probably the
most important - it’s where
the improvement comes
from...

Slide #18 - Unit #2 Conclusion

SAFETRACK Unit #3 - Communication Skills

Review of Unit #2

• Need to plan the observation

(not just walk by).

• Observation requires skill

and practice
• Observation triggers the
starting point for
communication/feedback

• “Communication Skills” is
probably the most
important unit - it’s where
the improvement comes
from...

Slide #19 - Review of Unit #2

SAFETRACK Unit #3 - Communication Skills

Positive Correction

• Ask, Don’t Tell

• Find Gaps

• Resistance

Slide #20 - Positive Correction 1

SAFETRACK Unit #3 - Communication Skills

Positive Correction

Q: “What’s the most

In most cases it’s important thing about
better to ask resistance?
questions
instead of telling
the person what
to do A: “The most important
(unless of course it is thing about resistance is
life threatening or to recognize it, and don’t
very serious) get drawn into an
argument.”

Slide #21 - Positive Correction 2

SAFETRACK Unit #3 - Communication Skills

Positive Reinforcement

• Show concern

• Get input

• Have fun

Slide #22 - Positive Reinforcement

SAFETRACK Unit #3 - Communication Skills

End Upbeat

• Always end your

observations
upbeat

Slide #23 - End Upbeat

SAFETRACK Unit #3 - Communication Skills

Question:

Why talk with people

working safely?

Slide #24 - Why talk with people working safely?

SAFETRACK Unit #3 - Communication Skills

Primary and Secondary Benefits of an

Observation and Feedback Process
1. Improve participation 7. Improved data and
trending
2. Reduce accidental
equipment damage 8. Improved
communications
3. Reduce downtime
9. More/better
4. Reduce costs improvement
(profitable suggestions
investment)
10.Reduction in unsafe
5. Improved conditions/improved
housekeeping ergonomics
6. Increase in positive 11.Improved awareness
reinforcement for (eyes and mind on
safe behavior
12. 60 - 90% injury reductions task)

Slide #25 - Primary & Secondary Benefits

SAFETRACK Unit #3 - Communication Skills

Unit #3 Summary

• Big Picture
• Positive Correction
• Ask, don’t tell
• Find gaps
• Resistance
• Positive Reinforcement
• Show concern
• Get input
• Have fun
• End Upbeat

Slide #26 - Unit #3 Summary

 SAFETRACK Unit #4 - Summary

Unit #4 Overview

• End of classroom, not the

end of the learning or skill
development
• Going to put all 5 steps
together:
1. Plan to observe
2. Observe for Critical Behavior
3. Discuss / Feedback /
Reinforcement
4. Record and Track
5. Analyze and Improve

Slide #27 - Unit #4 Overview 1

 SAFETRACK Unit #4 - Summary

Unit #4 Overview

• Emphasis on:
• Record and Track
• Analyze and Improve
(only touched on
these so far)

Slide #28 - Unit #4 Overview 2

 SAFETRACK Unit #4 - Summary

Unit #4 Conclusion

• End of class,
beginning of process
• Learning and skill
improve with practice
• Start with someone
easy-going
• Use post observation
analysis checklist to
get better

Slide #29 - Conclusion

SAFETRACK Unit #4 - Summary

Primary and Secondary Benefits of an

Observation and Feedback Process
1. Improve participation 7. Improved data and
trending
2. Reduce accidental
equipment damage 8. Improved
communications
3. Reduce downtime
9. More/better
4. Reduce costs improvement
(profitable suggestions
investment)
10.Reduction in unsafe
5. Improved conditions/improved
housekeeping ergonomics
6. Increase in positive 11.Improved awareness
reinforcement for (eyes and mind on
safe behavior
12. 60 - 90% injury reductions task)

Slide #30 - Primary & Secondary Benefits

Thank-you
SAFETRACK Follow-up and On-going Improvement

AGENDA
Half-Day Steering Committee Training
Process is primarily employee driven and run i.e. management and supervision participate but no
more than anyone else (e.g. one observation per month).
1. Validate data from cards 5. Modify and customizing the
• Is it accurate (are all boxes checked)?
• Does it include an appreciation of likelihood and observation card
• adding new critical behaviors
severity (from back of card)?
• Do the observations cover all areas, all shifts, • deleting critical behaviors
• company logo on cards
different types of work, etc.?
• Overall, does it reflect what is happening? 6. Promotion and publicity
2. Tabulate data/generate graphs • discussing trends at safety meetings
• • posting graphs and reports
% safe all plant and by dept./area
• • posters
% participating
• % participating fully • newsletters
• • recognizing participants who made extra efforts
patterns in at-risk behaviors
• • organizing celebrations for milestones achieved
trends in at-risk behaviors
3. Interventions and recommendations 7. Developing and recognizing champions
• • achievement oriented
basic theory
• • accessible to everyone
designing interventions
• tracking improvement 8. Orienting new employees and
• interventions for overall plant trends training new observers
• recommendations to work group committees • explaining process and reasons to new
4. Selection of work group committees employees
• size and number of participants • organizing and delivering training to new
• selecting key players volunteers

Slide #32 - Primary & Secondary Benefits

Slide #2 -Secondary Benefits of an Observation and Feedback Process