Case Analysis Deliverables

MS Power point Presentation covering the

Management Dilemma and Management
Response along-with answers of the case
questions

Report in MS Word in hardcopy form

mentioning detailed Case Analysis with all
necessary facts !gures relating to
Management Dilemma and associated actions
with Management Response as well as with
the Case "uestions
Management Dilemma

#he a$sence or presence of a concept in the

case relating to the relevant chapter% Pls
remem$er e&ects such as employee turnover
or loss of sales are not dilemma instead are
consequences of the pro$lem%

All associated facts and !gures mentioned in

the case which support the dilemma $e
mentioned
Management Response

Action or procedure adopted $y management

in the case or possi$le solution proposed $y
you%

Mentioning action such as '(ternal recruiting

is not su)cient* action $e supported $y
relevant processes as mentioned in the
relevant chapter e%g% College recruiting
activities detail
Case 01: Jack Nelsons
Problem
Management Dilemma:
A$sence of +R Strategy in the $an,* leading
to decline in internal coordination and non-
ful!llment of +R needs of the organi-ation*
despite its increasing $usiness and si-e
Associated facts.

/ac, of role clarity in individual 0o$s 1e%g%

Ruth 2ohnson3s e(planation regarding
equipment she operates4

5o systematic orientation 6 training system

5o Centrali-ed hiring 1e%g% each $ranch

supervisor was doing individual hiring
whenever the need arose4
Case 01: Jack Nelsons
Problem
Associated facts.

+igh 'mployee turnover

/ac, of coordination $etween +ome o)ce

and $ranches in relation to employee
matters

5etwor, of 77 $ranches and 8rgani-ational

strength increase from 79 to :;: in <=
years
Case 01: Jack Nelsons
Problem
Management Response:
'sta$lish an +R department which should
address +R needs of the organi-ation
Associated Actions.

Centrali-e recruitment for all $ranches

through +R to adhere to current $usiness
needs and future strategic needs

'mployee Advocacy issue will $e addressed

$y new +R department 1where employees
can easily report their issues4
Case 01: Jack Nelsons
Problem
Management Response (contine!""#

2Ds will $e developed which will help in resolving

employee role clarity and support in formulating a
planned orientation and training program for
ensuring employee3s quic, understanding of
organi-ational systems and individual 0o$ needs

+R department will review all e(isting +R systems

in the $an, such as hiring* training* performance
appraisal and rewards to understand the causes
of the high employee turnover and ta,e adequate
steps in solving each of the matters
Case 01: Jack Nelsons
Problem
":% What do you thin, is causing some of the
pro$lems in the $an,3s home o)ce and
$ranches>
Ans:% Management Response addresses the
question
69
"7% Do you thin, setting up an +R unit in the
main o)ce would help>
Ans7% ?es* esta$lishing an +R department will
help in resolving the matters% @ene!ts of +R
department formation are mentioned in
Management Response
Case 01: Jack Nelsons
Problem
"A% What speci!c functions should an +R unit carry
out> What +R functions would then $e carried out
$y supervisors and other line managers> What role
should the Bnternet play in the new +R organi-ation>
AnsA% +R Cnit3s Dunctions.

All +R functions including recruitment* selection*

training* employee relations* health 6 safety*
compensation and performance appraisal*

Perform Coordinative role $etween management

and employees to address $usiness needs and
employee rights $y e(ercising functional
responsi$ility
Case 01: Jack Nelsons
Problem
"A% What speci!c functions should an +R unit carry
out> What +R functions would then $e carried out
$y supervisors and other line managers> What
should the Bnternet play in the new +R
organi-ation>
AnsA% +R Cnit3s Dunctions 1continued%%4.

Provide Assistance and advise to line managers

in performing their +R responsi$ilities

Develop +igh Performing Wor, Systems through

technology and e&ective +R practices as $eing
utili-ed in the industry
Case 01: Jack Nelsons
Problem
"A% What speci!c functions should an +R unit carry
out> What +R functions would then $e carried out
$y supervisors and other line managers> What
should the Bnternet play in the new +R
organi-ation>
AnsA% /ine Manager3s +R responsi$ilities.

Placing the right person on the right 0o$

Starting new employees in the organi-ation

1orientation4

#raining employees for 0o$s that are new to them

Bmproving the 0o$ performance of each person

Case 01: Jack Nelsons
Problem
"A% What speci!c functions should an +R unit carry
out> What +R functions would then $e carried out $y
supervisors and other line managers> What should
the Bnternet play in the new +R organi-ation>
AnsA% /ine Manager3s +R responsi$ilities
1continued%%4.

Eaining creative cooperation and developing smooth

wor,ing relationships

Bnterpreting the !rm3s policies and procedures

Controlling la$or costs

Case 01: Jack Nelsons
Problem
"A% What speci!c functions should an +R unit carry
out> What +R functions would then $e carried out
$y supervisors and other line managers> What
should the Bnternet play in the new +R
organi-ation>
AnsA% /ine Manager3s +R responsi$ilities
1continued%%4.

Developing the a$ilities of each person

Creating and maintaining department morale

Protecting employees3 health and physical condition

Case 01: Jack Nelsons
Problem
"A% What speci!c functions should an +R unit carry
out> What +R functions would then $e carried out
$y supervisors and other line managers> What
should the Bnternet play in the new +R organi-ation>
AnsA% Bnternet3s role in the new +R organi-ation.
Ctili-e any of the four ways to enhance
performance.

$el%&service 1provide user-friendly software

application to address employee3s administrative
+R needs such as applying for leaves* loans and
updating individual pro!le data personally 4
Case 01: Jack Nelsons
Problem
"A% What speci!c functions should an +R unit carry
out> What +R functions would then $e carried out
$y supervisors and other line managers> What
should the Bnternet play in the new +R
organi-ation>
AnsA% Bnternet3s role in the new +R organi-ation
1continued%%4.

Call centers 1 to record employee-related

grievances and can also dedicate full time
interviewers for interviewing on phone as well as
utili-e employee $ac,ground chec,s on phone4
Case 01: Jack Nelsons
Problem
"A% What speci!c functions should an +R unit carry
out> What +R functions would then $e carried out $y
supervisors and other line managers> What should
the Bnternet play in the new +R organi-ation>
AnsA% Bnternet3s role in the new +R organi-ation
1continued%%4.

Pro!ctivity 'mprovements 1 develop ratios

through human resource information system
1+RBS4 to assess employee turnover rate* training
days per employee * time to !ll vacant position
and other standard +R metrics to assess +R
e&ectiveness4
Case 01: Jack Nelsons
Problem
"A% What speci!c functions should an +R unit
carry out> What +R functions would then $e
carried out $y supervisors and other line
managers> What should the Bnternet play in the
new +R organi-ation>
AnsA% Bnternet3s role in the new +R organi-ation
1continued%%4.

(tsorcing 1 give di&erent +R activities

relating to employee selection testing* payroll
and $ene!ts processing* trainings* etc%4
Case 01: Jack Nelsons
Problem
#han, ?ouF