Iqra Azam

10-arid-300
BSIT(5-A)
Emotional
Intelligence
Theory
Content
Define Emotion
Define Intelligence
Define Emotional intelligence Theory
Difference between EQ & IQ
Emotional intelligence Model
Ability model
Mixed model
Trait model
Emotion
The word emotion includes a wide range of
observable behaviors, expressed feelings,
and changes in the body state.

Why emotions??
With out feeling and emotions we will be like
robots.
It is the feeling and emotions, our likes and
dislikes that give our life meaning that make
us happy or unhappy, fulfilled or dissatisfied
and that to a large degree decide our course
of action and even on our health.

Intelligence
The ability to acquire and apply knowledge
and skills.
Emotional Intelligence

Emotional Intelligence is the ability of an individual to
deal successfully with other people , to manage ones
self, motivate other people, understand one's own
feelings and appropriately respond to the everyday
environment . Emotional intelligence (EI) refers to the
ability to perceive, control and evaluate emotions.


History

Salovey and Mayer actually coined the term emotional
intelligence in 1990.


Emotional intelligence was popularized in 1995 when
psychologist Daniel Goleman wrote his book,
Emotional Intelligence: Why It Can Matter More Than
IQ.

What Is the Difference Between
EQ and IQ?

Emotional Quotient (EQ) is a way to measure how a
person recognizes emotions in himself or herself and
others, and manages these emotional states to work
better as a group or team.
Intelligence Quotient (IQ) is a value that indicates a
person's ability to learn, understand, and apply
information and skills in a meaningful way. The major
difference between EI and IQ is what part of a person's
mental abilities they measure: understanding emotion
or understanding information.
Emotional Intelligence Model
According to Salovey and Mayer, There are three
main models of EI:

1) Ability model
2) Mixed models(usually subsumed under trait EI)
3) Trait model

1) Ability model

Perceiving Emotions: The first step in understanding
emotions is to accurately perceive them. In many cases,
this might involve understanding nonverbal signals such
as body language and facial expressions.

Reasoning With Emotions: The next step involves
using emotions to promote thinking and cognitive
activity.


Understanding Emotions: The emotions that we
perceive can carry a wide variety of meanings. If
someone is expressing angry emotions, the observer
must interpret the cause of their anger and what it
might mean. For example, if your boss is acting angry,
it might mean that he is dissatisfied with your work or
that he's been fighting with his wife.

Managing Emotions: The ability to manage
emotions effectively is a key part of emotional
intelligence. Regulating emotions, responding
appropriately and responding to the emotions
of others are all important aspect of emotional
management.

2) Mixed Model
Five factor of Mixed model:

Self awareness
Self regulation
Motivation
Empathy
Social skills


Self awareness
The ability to recognize emotion and mood. The
major elements of self-awareness are:
Emotional awareness: Your ability to
recognize your own emotions and their effects.
Self-confidence: Sureness about your self-
worth and capabilities.

Self Regulation
Control on your mood or emotion. Self-regulation involves
Self-control: Managing disruptive impulses.
Trustworthiness: Maintaining standards of honesty.
Conscientiousness: Taking responsibility for your own
performance.
Adaptability: Handling change with flexibility.
Innovation.
Innovation: Being open to new ideas.
Motivation
To motivate yourself for any achievement requires clear
goals and a positive attitude. Motivation is made up of:
Achievement drive: Your constant striving to improve
or to meet a standard of excellence.
Commitment: Aligning with the goals of the group or
organization.
Initiative: Readying yourself to act on opportunities.
Optimism: Pursuing goals persistently despite
obstacles and setbacks.

Empathy
The ability to recognize how people feel is important to
success in your life and career. An empathetic person
excels at
Service orientation: Anticipating, recognizing and
meeting clients needs.
Developing others: Sensing what others need to
progress.
Leveraging diversity: Cultivating opportunities through
diverse people.
Political awareness: Reading a groups emotional
currents and power relationships.
Understanding others: Discerning the feelings behind
the needs and wants of others.

Social skills
The development of good interpersonal relationships.
Influence: Wielding effective persuasion tactics.
Communication: Sending clear messages.
Leadership: Inspiring and guiding groups and people.
Change catalyst: Initiating or managing change.
Conflict management: Understanding, negotiating and
resolving disagreements.
Building bonds: Nurturing instrumental relationships.
Collaboration and cooperation: Working with others
toward shared goals.
Team capabilities: Creating group to achieve collective
goals.


3) Trait EI model

Trait EI is "a constellation of emotional self-
perceptions located at the lower levels of
personality. "In lay terms, trait EI refers to an
individual's self-perceptions of their emotional
abilities. Trait EI should be investigated within a
personality framework.
Conclusion

EI includes knowing what your feelings are and using
your feelings to make good decisions in life. Its being
able to manage distressing moods well and control
impulses. Its being motivated and remaining hopeful and
optimistic when you have setbacks in working toward
goals. Its empathy; knowing what the people around you
are feeling. And its social skillgetting along well with
other people, managing emotions in relationships, being
able to persuade or lead others,
ANY QUESTION
http://www.slideshare.net/jemimaymata/emotional-quotient-presentation