interpersonal conflict Conflictany situation in which you perceive that another person, with whom youre interdependent, is frustrating or might frustrate the satisfaction of some concern, need, want, or desire of yours Students try to avoid about 56% of their conflicts (p. 191) Causes Goals Allocation of resources Decision making Behaviors Conflict management is subject to cultural norms and standards
levels of conflict Level 1: No conflict. Level 2: Latent conflict. One person senses conflict, not necessarily mutual Level 3: Problems to solve. Expression of concern/problems, avoidance of personal attacks Level 4: Dispute. Needs-centered conflict, personal attacks destructive conflict Level 5: Help. Third party assistance, should be neutral and invited Level 6: Fight or flight? Declaring war or escape Level 7: Intractability. Abandon hope for constructive solution anger & fair fighting Angerfeeling of being upset with yourself or others (or both) Negative expressions Internal actionsself-criticism, guilt, depression, bitterness Acting outdrinking, affairs, vindictiveness Passive resistanceVerbal/nonverbal statement of noncompliance Violence External actionsnagging, sarcasm, cynicism Positive expressions Clear, direct, expressive assertion of needs/wants Fair fightingworking toward an amicable solution to a problem, with regard for the importance of both the issue and the relationship individual approaches to conflict Avoidance: not confronting the conflict Postponing or ignoring a problematic issue, tolerating the status quo May be useful if issue is short-term or of minor importance Accommodation/Smoothing Over: giving in, preserving the okay Meeting the needs of others May be useful if others needs are more important Problematic when accommodation becomes a default pattern Compromise: attempting to satisfy the needs of both parties Meeting halfway, each party gives in to some degree Can lead to further frustration Competition/Aggression: power Has to be a winner and a loser Integration: win-win resolution Relationship, self-worth, and issue are all equally important N O N - A S S E R T I V E
AGGRESSIVE ASSERTIVE assertive communication Assertive communicationtakes place when a person stands up for and tries to achieve personal right without damaging others Nonassertive behavior: avoidance of conflict, intent to please Aggressive behavior: get your own way, intent to dominate/humiliate Directoutward expression of dominating/humiliating communication Passiveattacks or embarrasses in a manipulative way Assertiveness: taking charge of yourself and your world, intent to communicate DESC scripting Describing, Expressing, Specifying, Consequences