EFFECTIVE COMMUNICATION

COMMUNICATION
The word communication means the act or
process of giving or exchanging of information,
signals, or messages as by talk, gestures or
writing.
Through communication we convey opinions,
feelings or information understood by others,
through speech, writing or bodily movement.

7 CS OF EFFECTIVE
COMMUNICATION
1. Correctness
2. Clarity
3. Conciseness
4. Completeness
5. Consideration
6. Concreteness
7. Courtesy

1. Correctness
Correct use of grammar, spelling and punctuation
Accuracy in stating facts and figures

2. Clarity
simple language
easy sentence structure
3. Conciseness
brief and to the point sentences
relevant material

4. Completeness
all the necessary information
answer all the questions
facts and figures
5. Consideration
put oneself in the place of receiver
use of You attitude
emphases positive pleasant facts

6. Concreteness
specific rather than vague
Based on facts

Courtesy
valuing receivers feelings
polite words and gestures
Appreciative approach
PREPARATION FOR EFFECTIVE
COMMUNICATION
While preparing a written or an oral message,
you need to plan, organize, compose, edit and
revise it. The message must also be proofread
and corrected before it is communicated. Apart
from the steps mentioned above the
communicator must take care of seven C
qualities. Careful preparation of communication
is important, even if the communicator has the
modern technology. The basic planning steps
are as follows:

PREPARING STEPS
Before conveying a message following steps are
necessary for effective communication:
1. Define the purpose of the message.
2. Analyze your audience.
3. Choose the ideas to include.
4. Collect all the facts to back up these ideas.
5. Outline, organize your message.

1. Define the purpose of the message.
Before communication it is to set a purpose of
conveying the message

2. Analyze your audience.
analyzing means information about
audience, for instance their language,
education level or relationship etc.

3. Choose the ideas to include.
include important ideas in communication to
convey information, feelings or opinions in
better way.

4. Collect all the facts to back up these ideas.
communication should be backed up through
reliable sources, wrong information can leads
to damage the communication.

5. Outline, organize your message.
before communicating to anyone we should
make outline of ideas to convey our opinion
in organized way.

BARRIERS IN EFFECTIVE
COMMUNICATION
People in the world are not exactly alike.
Cultures or countries are not the same. These
differences can cause problems in conveying
your meanings. Each persons mind is different
from others. As a result, message senders
meanings and the receivers response are
affected by many factors, some of them are as
under.
BARRIERS
Semantic barriers
Physical Barrier
Psychological barriers
Emotional barriers
Perceptual barriers
Barriers involving values attitudes etc

Semantic barriers
It is really important that while communicating through
symbols, the sender uses to communicate messages
must have the same meaning in both the senders and
receivers minds
Physical Barrier
It is not necessary to communicate only through
words, our physical appearance also a way of
communicate, for instance usually when we wear
new or shiny clothes everyone understand that
we are celebrating a special event.

Psychological barriers
Emotional barriers

Perceptual barriers
Barriers involving values attitudes etc