Sept 2008

Data Center Challenges & Solutions

September 2008
Jack Schwab IT Infrastructure Practice ea!
Susan "an#ik $ealthcare Practice ea!
%ichelle Sirott Phoeni& $ealthcare
Dan Der Phoeni& IT Infrastructure
Cop'right 2008 b' Point ( Solutions )roup* P+ ,ll rights reser#e!+
Sept 2008
Discussion -b.ecti#es
/ 0ncourage a re#iew of 'our current !ata centers to !etermine if
the' will fulfill 'our nee!s for at least the ne&t two 'ears
/ Pro#i!e our #iewpoint on the options a#ailable to sol#e !ata center
challenges in healthcare
/ (egin a !iscussion within the Phoeni& healthcare communit' about
common !ata centers concerns
/
Communicate the le#el of comple&it' an! planning re1uire! to2
3 !etermine 'our !ata center nee!s+
3 !efine a solution+
3 successfull' migrate to a new !ata center+
3 e&plain wh' these are (I) pro.ects4
2
Sept 2008
Point ( Solutions )roup
5
Point ( is a management consulting firm with a focus on turning our
client6s strateg' into realit'+ 7e pro#i!e ser#ices across all in!ustries
with about a thir! of our work in healthcare+
7e !o not buil! !ata centers+ 7e !o not pro#i!e colocation facilities+
7e !o not pro#i!e the technolog' installe! in !ata centers+ So* wh' is
Point ( talking about !ata centers8
3 7e ha#e* an! continue to lea! !ata center pro.ects for man' of
our healthcare pro#i!er clients
3 7e share our e&perience from working on past !ata center
pro.ects to help 'ou plan more efficientl' an! a#oi! costl'
mistakes
3 7e le#erage our e&perience to help our clients make the best
business !ecisions an! reach their pro.ect goals
Sept 2008
Data Center Problem
/
The )oo! 9ews2 Increased Use of Technology
3 9ew solutions result in efficienc' an! 1ualit' :e+g+ 0%;<
3 $ealthcare in!ustr' is becoming more comfortable an! !eman!ing
of information technolog'
/
The (a! 9ews2 Data Center Obsolescence
3 %an' !ata centers no longer meet the current an! future business
an! clinical re1uirements
3 Insufficient power an! cooling s'stems
3 Ph'sical space no longer the problem
Point B has noticed a significant increased focus in
healthcare organizations on data center challenges just
since mid-2007.
=
Sept 2008
Impacts to $ealthcare Pro#ision
/
-#erloa!e! !ata centers cannot accommo!ate newer
technologies that promise clinical an! business impro#ement
/
Data centers that are not sufficientl' re!un!ant :cooling*
power* etc+< can result in patient safet' challenges* !amage to
reputation* an! significant IT effort to maintain
/
The more energ' IT must spen! maintaining an ol! insufficient
!ata center* the less time IT has a#ailable to inno#ate4
Question: What unique data center challenges does your
organization face?
>
Sept 2008
-ptions to %eet the Challenge
/
?se 0&isting Data Center
3 ?pgra!e infrastructure* a!! capacit'
3 ;e!uce loa!* consoli!ate har!ware* implement ser#er #irtuali@ation
/ (uil! 9ew Data Center
3 Con#ert an e&isting space
3 )reenfiel! buil! of a new facilit'
/
Colocation
3 Consi!er supplemental #s+ full migration
/
%anage! Ser#ices
3 Software as a Ser#ice :aka ,SP< 3 for in!i#i!ual applications
3 (roa! spectrum manage! infrastructure ser#ices
/ , mi& of theseA
B
Question: What other options have you considered?
Sept 2008
Data Center Pro.ect Cramework
Current
State
Capability
Assessmen
t
Requireme
nts
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
D
Sept 2008
Current State Capabilit' ,ssessment
/
Performing a detailed assessment of existing data
center(s) is ke' in
3 Determining if or how e&isting facilities can be use!
3 Informing re1uirements for future capabilities
/
0#aluation of up to 200 criteria such as2
/
Determine if IT has the rigorous processes an! !etailE
oriente! temperament to manage this amount of change
Power and cooling
capabilities
Defense from
disasters
Security and access
control
Fire detection and
suppression
capabilities
Number of physical
network
connections
Testing and
maintenance
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
8
Sept 2008
;e1uirements Definition
/
Data Center pro.ect best practice calls for well defined
requirements base! on2
3 %e!ium an! long term business an! clinical re1uirements
3 , clear pipeline of pro.ects to be e&ecute! in the ne&t few 'ears
3 ;e1uirements from all business an! clinical units regar!less of
whether the FIT DepartmentG is responsible for fulfilling those
nee!s
3 (roa! pro.ections of how technolog' ma' change
/
"e' challenge2 Corecasting an organi@ation6s future nee!s+
,s buil!ing or migrating a !ata center is a significant
e&pense* 5EH0 'ear pro.ections are beneficial
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
I
Question: What are your 1 or 2 most important data center
requirements?
Sept 2008
H0
(usiness
;e1uirements
/ S'stem ,#ailabilit'
/ Cost of !owntime
/ Cuture functionalit'
/ $ospital e&pansion
/ 9ew ser#ice lines
Technical
;e1uirements
/ Current in#entor'
/ Plans to impro#e
re!un!anc'
/ Plans to consoli!ate or
#irtuali@e har!ware
/ Plans to a!! har!ware
;egulator' ;e1uirements
/ Jualit' reporting an! C%S Compliance
/ ;elate! to pro#ision of !ata center or !isaster reco#er'
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
;e1uirements Definition
Sept 2008
;e1uirements Definition
/
7hen will the new !ata center nee! to be rea!'8
/
7hat planning hori@on will 'ou use :2* >* H0* 20 'rs<8
/
$ow man' cabinets will be nee!e! o#er time8
/
$ow much power per cabinet8
3 -l!er centers K 2E5k7Lcabinet* newer centers K >EBk7
3 ,mounts abo#e Bk7 re1uire costl' cooling solutions
/
$ow ph'sicall' secure must the location be8
/
$ow critical is it that the site sur#i#e a natural !isaster8
Critical questions to ask
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
HH
Sept 2008
Strateg'
A data center strategy defnes
/
9umber of FtiersG* characteristics of each tier*
characteristics of s'stems that are house! within each tier
/
)eograph'2 -nEsite #s+ near #s+ significantl' remote
3
Pro&imit' to IT Department2 ocal #s+ remote management
3
Pro&imit' to ma.or user communities
/
9umber of !ata centers
3
Consi!er !isaster reco#er' an! sur#i#abilit' re1uirements
3
Consi!er pro&imit' re1uirements
3
Consi!er cost re1uirements
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
H2
Sept 2008
Strateg'
A data center strategy defnes
(continued
/
-wnership Structure
3
-wne! Cacilit'
3
-wne! %anagement within ease! Cacilit'
3
CoElocation
3
%anage! Ser#ices
3
Software as a Ser#ice
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
H5
Question: How many of your organizations have a well
defined data center strategy?
Sept 2008
Solution Definition
The data center solution definition brings together the
assessment an! the strateg'+ -ptions2
!ption Primary "enefts Primary C#allenges
$mpro%e
existing
DC
/ Quick wins
/ owest costs in
short term
/ !igher risk of down time
/ Short term solution" likely to
not meet planning hori#on
"uild
a DC
/ Tailored$ long term
solution
/ %bility to choose
location
/ &e'uires real estate$ capital$
and signi(cant time to achie)e
/ !igh up front costs
/ *ay incorrectly estimate
re'uirements
Rent DC
capabiliti
es
/ Fast
/ ow up front costs
/ +bsolescence risk
absorbed by
pro)ider
/ ess control
/ Facility could (ll up$ limiting
local growth
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
H=
Sept 2008
Solution Definition
Key challenge with uild o!tion" Time
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
H>
Total time2
# $%&'( months
plus time to migrate s'stems
Sept 2008
Solution Definition
Utili)ing a colocation facility is much quic*er
Total time2
# (&+% months
plus time to migrate s'stems
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
HB
Sept 2008
Solution Definition
,OI -nalysis of (uil! #s+ ;ent
/
Common misconception that F(uil!G is better for long
planning hori@ons
3 Clear information about future nee!s is not usuall' a#ailable
/ (usiness ;e1uirements
/ $ow technolog' will change
3 Therefore likel' to o#er or un!er buil!4
3 If ;-I is use!* must !iscount the benefits of buil! to account for this
uncertaint'
/
Difficult to #alue soft sa#ingsLbenefits such as
3 Time to occupanc' :buil!<* outages a#oi!e! :impro#e<* etc+
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
HD
Sept 2008
Solution Definition
(uil! #s+ (u' Trends
/
-ur clients initiall' lean towar!s F(uil!G onl' to !isco#er
that2
3 The' !on6t un!erstan! their re1uirements
3 The buil! process an! obtaining re!un!anc' are costl'
/
%ore healthcare organi@ations are consi!ering
colocation
3 Concerns of control an! pro&imit' still linger
3 Colocation facilities are filling 1uickl'
3 Critical to e#aluate pro#i!er capabilities & e&perience
/
Smaller organi@ations are selecting full' manage!
ser#icesAwhen the' can affor! it
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
H8
Sept 2008
%igration Planning an! 0&ecution
.igration /lanning and 0xecution is a pro.ect unto itself*
re1uiring2
/
0&ecuti#e lea!ership in#ol#ement
/
Technical e&pertise
/
Coor!inationLmanagement of man' #en!ors
/
Significant time for planning
3 Planning a small migration :H00 ser#ers< M B months
3 Planning a large migration ma' take H2EH8 months
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
HI
Sept 2008
%igration Planning an! 0&ecution
&ec#nical
$n%entory
Assessment
&ec#nical
$n%entory'
Start at high le)el
and iterati)ely add
more granular
information such as
licensing
agreements$
regulatory
constraints$ etc,
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
20
Sept 2008
&ec#nical
$n%entory
"usiness
(unction and
$mpact o)
!utage
Assessment
"usiness (unction and
$mpact o) !utage'
Determine business
function of each system
and the impact of an
outage to the business,
Determine maximum
outage time frames and
high-le)el preferences for
those outages
%igration Planning an! 0&ecution
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
2H
Sept 2008
&ec#nical
$n%entory
"usiness
(unction and
$mpact o)
!utage
System
$nterdepende
ncies
Assessment
System
$nterdependencies'
Determine physical and
logical interdependencies
of each system with each
other and those out of
migration scope
%igration Planning an! 0&ecution
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
22
Sept 2008
&ec#nical
$n%entory
"usiness
(unction and
$mpact o)
!utage
System
$nterdepende
ncies
Assessment
&ec#nical
Arc#itecture
lanning
&ec#nical
Arc#itecture'
Determine core .T
infrastructure
architecture at new
data center" %N$ /%N$
Ser)ers$ Storage$
*onitoring$ 0ackups$
and Security
%igration Planning an! 0&ecution
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
25
Sept 2008
&ec#nical
$n%entory
"usiness
(unction and
$mpact o)
!utage
System
$nterdepende
ncies
Assessment
&ec#nical
Arc#itecture
Application
Analysis
lanning
Application
Analysis'
Perform a detailed
impact analysis to
determine
application
changes that the
migration will
dri)e 1e,g, .P
address changes2,
%igration Planning an! 0&ecution
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
2=
Sept 2008
&ec#nical
$n%entory
"usiness
(unction and
$mpact o)
!utage
System
$nterdepende
ncies
Assessment
&ec#nical
Arc#itecture
Application
Analysis
Migration
P#ases *
&imelines
lanning
Migration
P#ases and
&imelines'
3tili#e business
information to
de(ne a high-le)el
approach to
splitting the
migration into
timed phases,
%igration Planning an! 0&ecution
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
2>
Sept 2008
&ec#nical
$n%entory
"usiness
(unction and
$mpact o)
!utage
System
$nterdepende
ncies
Assessment
&ec#nical
Arc#itecture
Application
Analysis
Migration
P#ases *
&imelines
lanning
$ndi%idual
System
Migration
Approac#es
$ndi%idual
System
Migration
Approac#es'
Determine
migration
approaches for
each indi)idual
system based on
an agreed upon$
high-le)el set of
criteria,
%igration Planning an! 0&ecution
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
2B
Sept 2008
&ec#nical
$n%entory
"usiness
(unction and
$mpact o)
!utage
System
$nterdepende
ncies
Assessment
&ec#nical
Arc#itecture
Application
Analysis
Migration
P#ases *
&imelines
lanning
$ndi%idual
System
Migration
Approac#es
Data
Center
Requireme
nts
%igration Planning an! 0&ecution
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
2D
Data Center
Requirements'
Determine if there are
unaccounted-for
re'uirements 1e,g, power
1DC$ 445)2$ doorway si#e$
weight2 at either the new
or old data centers
Sept 2008
&ec#nical
$n%entory
"usiness
(unction and
$mpact o)
!utage
System
$nterdepende
ncies
Assessment
&ec#nical
Arc#itecture
Application
Analysis
Migration
P#ases *
&imelines
lanning
$ndi%idual
System
Migration
Approac#es
Data
Center
Requireme
nts
Detailed
Migration
Planning
Detailed Migration
Planning'
De(ne approach to
execute$ monitor$ and
communicate the
migration, De)elop
contingency plans for
each system
%igration Planning an! 0&ecution
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
28
Sept 2008
&ec#nical
$n%entory
"usiness
(unction and
$mpact o)
!utage
System
$nterdepende
ncies
Assessment
&ec#nical
Arc#itecture
Application
Analysis
Migration
P#ases *
&imelines
lanning
$ndi%idual
System
Migration
Approac#es
Data
Center
Requireme
nts
Detailed
Migration
Planning
&est
Planning
&est Planning'
De)elop test
plans for each
system to
)alidate a
successful
migration,
%igration Planning an! 0&ecution
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
2I
Sept 2008
&ec#nical
$n%entory
"usiness
(unction and
$mpact o)
!utage
System
$nterdepende
ncies
Assessment
&ec#nical
Arc#itecture
Application
Analysis
Migration
P#ases *
&imelines
lanning
$ndi%idual
System
Migration
Approac#es
Data
Center
Requireme
nts
Detailed
Migration
Planning
&est
Planning
Migratio
n
Migration
6xecute migration$
contingency 1as
needed2$ and test
plans,
%igration Planning an! 0&ecution
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
!mplementation
50
Sept 2008
&ec#nical
$n%entory
"usiness
(unction and
$mpact o)
!utage
System
$nterdepende
ncies
Assessment
&ec#nical
Arc#itecture
Application
Analysis
Migration
P#ases *
&imelines
lanning
$ndi%idual
System
Migration
Approac#es
Data
Center
Requireme
nts
Detailed
Migration
Planning
&est
Planning
Migratio
n
+rap,-p
Complete
documentation,
Con(rm no acti)e
systems remain in
old location,
Decommission old
systems,
%igration Planning an! 0&ecution
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
+rap,up
!mplementation
5H
Sept 2008
&ec#nical
$n%entory
"usiness
(unction and
$mpact o)
!utage
System
$nterdepende
ncies
Assessment
&ec#nical
Arc#itecture
Application
Analysis
Migration
P#ases *
&imelines
lanning
$ndi%idual
System
Migration
Approac#es
Data
Center
Requireme
nts
Detailed
Migration
Planning
&est
Planning
Migratio
n
%igration Planning an! 0&ecution
Current
State
Capability
Assessme
nt
Requirem
ents
Defnition
Strategy
Solution
Defnition
Migration
Planning
and
Execution
+rap,up
!mplementation
52
Sept 2008
ast 7or!s
/
0#aluate now for at least the ne&t two 'ears
/
Take a s'stematic approach an! stick to it
/
Cocus on buil!ing a robust primary !ata center facilit'
first* then on creating a !isaster reco#er' capabilit'
/
There6s no better time than the present4 It will sa#e 'ou
mone'4 ,!!ress the issue before it6s a problem+
55
Sept 2008
Juestions88
Feel free to contact us for more information
/
%ichelle Sirott msirottNpointb+com B02+52>+I2>B
/
Dan Der !!erNpointb+com B02+5>D+B855
/
Jack Schwab .schwabNpointb+com 20B+>HD+2D==
/
Susan "an#ik skan#ikNpointb+com 20B+I8>+IB0H
5=