Business etiquette

Harmonious work environment and representing your

company in the best manner possible
The thoughtful consideration of the interests and feelings of
others and minimising misunderstandings


Varies from region to region and country to country
Internet - netiquette

Making Positive Impressions
First impressions of others in the first four minutes
80% based on nonverbal signs
Stand straight, make eye contact, turn towards people,
smile
Dress code
Shake hands
Courtesy
Punctuality

Body language

high
power
position
person in
charge


low power
position
subservient
person

Treating People
Learn names
Respect
Self-assessment
Sharing (but not too much!)
Personal space
Communication
Honesty and integrity
Avoid jargon and buzzwords, using complex
language and ideas
Keep promises
Apologize
Admit mistakes

Mail and telephone etiquette
Return phone calls and emails within 24h
Ask before putting someone on speakerphone
Personalize your voice mail
Spellcheck your emails
Subject box
Use italics, bold text and coloring sparingly

Conflicts
Collaboration and resolution
Resolve the disagreement quickly
Solution
Support your point of view with facts not feelings
Take into account the opposing side
Depersonalize the situation
Clarify
Ignore negative behavior
Meetings
Don't arrive more than five minutes early and never
be late
If you must leave explain why
Do not interrupt people
No confrontations

Interviews
Dress neatly or in business attire
Arrive early
Bring your resume and a list of references
No coffee, water, chewing gum
Turn off your cell phone


Introduction and a firm handshake
Listen and answer questions briefly
Let them know you are interested
Thank the hiring manager

Work Space
Neat with personal touches
Respect other peoples space
Dont interrupt a phone call
Limit personal calls
Regulate food consumption
International Business Etiquette
Avoid cultural superiority
Bridge cultural and language gaps
Research and preparation
Language
Time zones
Work hours
Holidays
Meals and dining customs

Literature
1. Langford, Beverly E. The Etiquette Edge: The Unspoken
Rules for Business Success. Amacom. New York. 2005.
2. Fox, Sue. Business Etiquette for Dummies. Wiley Publishing.
New York. 2008.
3. http://www.careereducation.columbia.edu/resources/ti
psheets/skills-business-etiquette
4. http://www.kwintessential.co.uk/cultural-
services/articles/business-etiquette.html
5. http://www.businessinsider.com/body-language-power-
poses-2012-11?op=1
Thank you for your
attention!