towards some purpose. Understand Predict Influence
Studying, predicting and managing human behaviour caused by individuals , groups and structures towards the requirements of organisational strategies.
Plato- leadership Aristole-persuasive communication Confucious- ethics & leadership Adam Smith- Organisation str. Max Weber- Orgn. leadership Taylor- goal setting/ motivation Mayo- Hawthrone exp. Psychology Sociology Social psychology Anthropology Political Science Technology Management Economics
Globalisation Managing Workforce Diversity Improving Quality & Productivity Improving People Skills Empowering People Technology Temporariness Help employees balance work life Improving ethical behaviour Motivation Ability Role Perceptions Situational Factors Behaviour and Results Values
Personality
Perceptions
Emotions & Attitudes
Stress
Types Of Work Related Behaviours Task Performance Organisational Citizenship Counter Productive Work Behaviours Joining/Staying with the Organisation Maintaining Work Attendance You notice that sales representatives in the Northwest made 20 percent fewer sales to new clients over past quarter than sales people located elsewhere in the country. Use MARS model to explain why the performance of the Northwest sales rep was lower than elsewhere. Definition Importance Types Generation Timelines and Values Values Across Cultures
Represent basic convictions that a specific mode of conduct or end state of existence is personally or socially preferable to an opposite or converse mode of conduct or end state of existence. 1. Judgemental 2. Group Judgement 3. Content and Intensity Terminal Values : Desirable end state of existence which one would like to achieve during his/her life. World peace, Equality, Happiness, Self- Respect, Wisdom, True Friendship
Instrumental Values : Means of attaining terminal values or modes of behaviour to attain terminal values Ambitious, Independent, Loving, Obedient, Honest, Responsible, Forgiving u Self -transcendence Self-enhancement Openness to Change Conservation Universalism Benevolence Self Direction Stimulation Power Security Conformity/ Tradition Year Generation Values 1950s or early 60s Veterens, Traditionalists Family, Hard working , Loyal, Discipline , Conform 1965-85 Baby Boomers Success, Achievement, ambition, dislike authority , loyalty to career 1985-2000 Generation X Work-life balance, Enjoy Teamwork , Dislike rules 2000-present Gen Y ,Echo boomers, Nexters , Netters Social, Confident , Self-reliant, loyalty to both self and relationships Power Distance Individual vs. Collectivism Achievement vs. Nurturing Orientation Uncertainty Avoidance Long term orientation vs. Short term orientation Assertiveness Future Orientation Gender Differentiation Uncertainty Avoidance Power Distance Individualism / Collectivism In-group Collectivisim Performance Orientation Human Orientation Definition Characteristics Functions Types of Work Related Attitudes Evaluative statements which could be positive or negative regarding people, objects or events. 3 components Cognitive Affective Behavioural
Beliefs
Feelings
Behavioral Intentions Behaviour Emotional Episodes Perceived Environment Tend to continue until and unless something is done to change them Generally falls between extremely favourable and extremely unfavourable Aimed at an object about which person has some associated feeling
Adjustment Function Ego-Defensive Function Value Expressive Knowledge Function Job Satisfaction Job Involvement Organisational Commitment
An individuals pleasurable or positive emotional state towards his/her goals Productivity Turnover Absenteeism Better mental and physical health Learning new jobs related tasks quickly Few on-the-job accidents Few grievances Organisational Citizenship
Degree to which employees immerse themselves in their jobs , invest time and energy in them and consider work as a central part of their overall lives
Is an attitude about employees loyalty to their organisation. It is a process through employees identify with the organisation and want to maintain relationship with the organisation Beauty Fitness Survival at all costs Spiritual Life Religious life Love Friendship Power Physical independence Creativity Family Life Intellectual matters Social life Career Sport Honesty Independent mind Politics Local community Fitting in Self fullfilment People in a certain country have high power distance and high collectivism. What does this mean , and what are the implications of this information when you (senior executive) visit employees working for your company in that country?