TRUBIZ

A realistic benchmark……
 Company’s
introduction
 VISION:

OUR BPO WILL BE THE FIRST CHOICE OF

CUSTOMERS WORLDWIDE, FOR HIGH
QUALITY ITES SOLUTION AND SERVICES
 MISSON:
TO CEASELESSLY STRIVE AT MAXIMIZING
VALUE FOR CUSTOMERS BY DELIEVERING
HIGH QUALITY SOLUTIONS AND
SERVICES; DRIVEN BY INTELLECT,
INOVATION AND INTEGRITY; IN A FUN
AND HEALTHY ENVIORMENT.
Leading global corporations have been off-shoring a
wide range of processes to India since 1997 ...
Engineerin
g Design

 Ford
Analytics  Volvo
Technolog  General Motors
y Help  Novartis  Delphi
Desk  Wal-Mart  Unilever
 Aston Martin
Research  BP
Finance  Unilever  British Airways ABB
Accounts  GE Capital  Daimler Chrysler
 GE Capital
 HSBC
Call  GE Capital  Citibank
 Microsoft
Centers  British Airways  Ford  Bechtel
 World Bank  Delphi
Data Entry  Dell  Ford  McKinsey
 GE Capital  HSBC  Dew Pont
 Citibank  ABN AMRO
 GE Capital  Wall Mart  ABB
 Swissair  Delta Airlines Ford
 Citibank  American Express
 HSBC  Hewlett Packard
BUSSINESS PROCESSING
Order Supply Customer Information Manufac-
Sales
Fulfillment Chain Service Technology turing

Accounting Human
Resorces

Order Customer
Collections Telemarketing Help Desk
Booking Care
Level of Customer

Customer Placing Order

Mail Orders Tracking

Payroll Accounts
Reporting
Processing Payable
Contact

Payment
Data Entry Reconciliation Analytics
Processing

Complexity
Company’s
customer
 BANKS IT COMPANIES

LARGE BUSINESS HOUSES •INSURANCE COMPANIES

OUR CUSTOMERS

•ELECTRONIC APPLIANNCES
TEX AND LEGAL
•COMPANIES
SUPPORT

•TRAVEL AND TOURISM •STATE GOVERNMENT AND

• DEPARTMENT •CENTRAL GOVERNMENT
 Management
system
and
human resource
planning
 ORGANZATION STRUCTURE
CHAIRMAN

CEO

SUPPLY
HR FINANCE R&D MARKETING & DATABASE
CHAIN MGT.

SUB SUB S S S S S S S S S S S S S
HR HR

30 CALL FOR OFFICE JOB- 2 SECURITY GUARDS

EXECUTIVES AND 4 OTHER WORKER
OUR HR/OUR MACHINERY

HR

CALL CENTER
ACCOUNTS R&D
EXECUTIVES
OUR HR SYSTEM
 Cost
estimation and
profit earning
 FINANCIAL OVERVIEW-
(COST)
• INITIAL FIXED EXPENSES (EXPETED) 30 LAKHS
– INFRASTRUCTURE
– FURNITURE AND FIXTURES
– COMPUTER SYSTEM AND SET UP
– LOGISTICS
– MISSCELANEOUS EXPENSES

 VARIABLE EXPENSES 42 LAKHS

• SALARIES
• RENT
• EXTRA EXPENSES

TOTAL 72 LAKHS
Service planning
layout
 SERVICE
PROVIDING SERVICE PLAN HRP
PLAN

MASTER
R&D DBMP
SCHEUDLING

DCP

SERVICE PLANNING
SCHEDULING DATA ASSESMENT
PROCESSING
 Quality
management
techniques
 5’ S

TOTAL QUALITY KAIZEN & SIX SIGMA

MANAGEMENT

TRUBIZ
HUMAN RESOURCE JUST IN TIME
(TECHNICALLY & (DATA PROCESSING)
ANALYTICALLY STRONG)

HEAD HUNTING
• Five-phases
process Six Sigma
Implementation

1.Establishing
2.Informat
Management 3.Training
ion
Commitment
Gathering

5.Business
4.Developing
Process to 6.Conducting
Monitoring
Be improved Six Sigma
Systems
are chosen Projects
Continuous Improvement
 Increased return on investment

Batter adaptability Quality improvement

Cost reduction

Just on time services

venors Smoothing in services Kanban information

Small lot size Quality& team work Suitable equipment

Short set up time Standardize

Multifunctional worker
job

Problem solving by quality circles

 Define Measure

DMAIC Analyze
Control

Improve
THANK YOU