Emotional Intelligence

Components

Todays Environment
Pressure to grow
Internal and external competition
Increased work hours
Increase in technological complexity
High level of stress
Lack of balance in life

Why Leaders Fail

Rigidity: They are unable to adapt to
change. They are unable to take in or
respond to feedback about the traits they
need to change.
Poor Relationships: They alienate those
they work with by being too harshly
critical, manipulative, insensitive, overly
demanding or untrustworthy

EQ Predicts Top Performance

An analysis of over 300 top-level executives from

15 global companies found that 6 emotional
competencies distinguished stars from average
performers:
Influence, team leadership, organizational
awareness, self-confidence, achievement drive, and
leadership.

What is Emotional Intelligence?

Factors that are related to success in life
Helps us understand why some people
do well in life while others fail
Distinct from IQ (Cognitive Intelligence)

Emotions are reactions to an object, not

a trait. They are object specific. You
show your emotions when you are happy
about something, angry at someone,
afraid of something. Moods, on the other
hand,are not directed at an object.
Emotions, turn into moods, when we
loose focus of the object.

Types of Emotions
Positive primary emotions
love /affection, happiness/ joy /
cheerfulness, surprise/ wonder / shock
Negative primary emotions
fear, sadness, anger, disgust, shame

Positive impact of optimism on healthPerseverance

Achievement
Motivation for success
Pessimism leads to
Passivity
Failure
Social isolation
Even depression

Definition of EI

The ability to monitor ones own and

others feelings and emotions, to
discriminate among them, and to use this
information to guide ones thinking and
action.

John Mayer. PhD. And Peter Salovey, PhD.

What EI is not
Cognitive Intelligence (IQ)
Aptitude
Achievement
Vocational Interest
Personality
Static - Results can change over time

Brief History

1936 (Robert Thorndyke) - social intelligence

1940 (David Wechsler) - non intellective
intelligence
1980 (Reuven Bar-On) - the concept of EQ
1983 (Howard Gardner) - personal
intelligence
1989 (John Mayer & Peter Salovey) Emotional Intelligence
1995 (Daniel Goleman) -popularized
Emotional Intelligence

Emotional Intelligence Framework

Self
Awareness

Others

Self
Awareness

Social
Awareness

Who am I & what

are my potential
dev areas?

How can I
understand &
value others?

Self
Management

Social
Skills

How can I regulate

my emotions ?

How do I build
teams &
relationships?

Actions

Self
Awareness
Self-Awareness the ability to recognize and understand your
moods, emotions, and drives (as well as values and goals) as
well as their impact on others. People who have it are neither
overly critical or unrealistically hopeful.
What am I feeling?
What is going on within me?
How does that impact others?
Emotional Awareness: Recognizing ones emotions and their effects
Accurate Self-assessment: Knowing ones strengths and
weaknesses
Self-confidence: A strong sense of ones self-worth and capabilities

Self
Management
Self-Regulation the ability to control or redirect disruptive
impulses and moods; the propensity to suspend judgment to
think before acting.
What are my emotional triggers?
Am I accepting responsibility for choosing my own emotional
responses?
Do I reframe situations from stressful to challenging?

Self-Control: Keeping disruptive emotions and impulses in check

Trustworthiness: Maintaining standards of honesty and integrity
Conscientiousness: Taking responsibility for personal
performance
Adaptability: Flexibility in handling change
Innovation: Being comfortable with novel ideas, approaches, and
new information.

Social
Awareness
The ability to understand the emotional makeup of people; skill in
treating people according to their emotional reactions.
Do I express empathy?
How do I recognize and respond appropriately to the emotions of others?

Understanding others: Sensing others feelings and perspectives, and

taking an active interest in their concerns
Developing others: Sensing, anticipating, and recognizing others
development needs and bolstering their abilities
Service Orientation: Anticipating, recognizing, and meeting customer
needs
Leveraging diversity: Cultivating opportunities through different kinds of
people
Political awareness: Reading a groups emotional currents and power
relationships

Social
Skills
Communication
Active Listening
Assertion
Conflict mgmt
Interpersonal skills,
Trust and intimacy

Summary

While all the elements of emotional

intelligence are critical, they are all built on
self-awareness.
Learning and change starts with becoming
aware of ourselves.
We have to manage ourselves (selfawareness, self-control, self-motivation) before
we can manage our relationships with others.
The interactions among self-awareness, selfmanagement, and empathy make diagnosing
the root cause more difficult.