Migration Process

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S.N
o
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Migration Process
Approvals
After getting the tariff plan approved from marketing team, it is sent to IT for getting the
same configured in the system. This activity takes 20 working days.
Marketing team
CAF to be signed by the authorized signatory along with below mentioned documents.
Documents required:
Purchase order.
Sales Team
Tariff plan along with promos.
Marketing team

3 The deal code needs to be mentioned on the CAF.

4 WSS authorization letter from the coordinator.

Sales Team
Service Team

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6
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9

Sales Team
Sales Team
Sales Team
Sales Team
Sales Team

User name.
Corporate name along with the address.
Email id along with alternate contact number
Employee code
Types of services to enabled on each mobile numbers.
Network Team

1 Survey need to be conducted at all their locations.

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3
4
5

IBS cost need to be approved by respective heads.

Permission need to be taken from the corporate for installation of boosters / IBS
IBS to be installed before activation date.
Incase IBS installation is delayed then corporate need to be update accordingly.

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Service / Network
Team
Enterprise head,
Commercial head
and network head

Service Team
Network Team
Service Team

Activation / Sales
SL No.
Approvals
1
Choice number blocking.
Service Team
Request for choice number to be checked by sending a mail to activation team. If the mobile
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number is a special then necessary approval is required.
Enterprise head
If the choice numbers are in pre paid then necessary approval need to be taken so they can
be moved to post paid.
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Enterprise head
4
Blocking of series.
Service Team
The mobile numbers are blocked with help of IT team. Incase mobile numbers which has
5
been requested for are not available then new series has to be opened.
Service Team
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IT team sends the new series for approval.
IT head
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Fields need to be filled in CAF
Sales Team
8
User name.
Sales Team
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Corporate name along with the address.
Sales Team
10 Email id along with alternate contact number
Sales Team
11 Purchased order
Sales Team
12 Tariff plan along with promos / deal code
Sales Team
13 Authorized Signatorys signature
Sales Team
14 Employee code
Sales Team
15 Types of services to enabled on each mobile numbers.
Sales Team
If any of the above fields / documents are not filled or missing. The CAF would be returned
16 back to the respective sales person.
Activation Team
17 SIM along with mobile number should be blocked on agency code.
Sales Team
Once all the numbers are blocked SIM card has to be mapped against all the mobile number
(Things to remember during this process the SIM and mobile number should be of same
18 HLR).
Service Team
19 Once the mapping is done the same should be sent to the coordinator for his approval.
Service Team
20 Extra SIM are to be provisioned.
Service Team
Marketing; fliers / posters / tariff plan fliers / Vodafone stickers / Vodafone pens / Vodafone
21 calendars / kiosk / staffing and FAQs
Marketing Team
22 The respective tariff / deal code, promos and VAS are activated as per the CAF.
Activation Team
23 Adequate staffing at corporate.
Service / Sales Team
24 During distribution of SIMs details need to be maintained in below mentioned format.
Service Team

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S.No

Responsibility

Exclusive tariff plan worked with marketing based on usage

pattern of the corporate

Sales

IT to configure plans in BSCS

IT

Network Survey

Services Mgr

Mobile number blocking and SIM blocked

Activation

SIM card readers

Services Mgr

Extra SIM's

Sales

List of services need to be activated on each number

Services Mgr

WSS need to be configured incase of COCP connections

Services Mgr

Activation

11

New large code creation (if does not exist already)

Share the large code with the Sales/ service
managers/marketing
Check on Date of activation, status of account- non usage/
active

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Pre billing checks like User Name / Tariff plan / department /

employee code / tariff packs

10

Activity

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Activation

FPR

By When

Sales
Service
Mgr
Service
Mgr

Pre Sales

Sales
Service
Mgr
Service
Mgr
Service
Mgr
Service
Mgr
Service
Mgr

Pre activation

Pre Sales
Pre Sales

Pre activation
Pre activation
Two days prior to
activation
Day of activation
Two days prior to
activation

Services Mgr

Activation On the day of activation

Service
Mgr
Pre billing

Services Mgr

Service
Mgr

Pre billing

The user walks in to the migration

desk

Less then 250 numbers

More then 250 numbers

How many contacts does the user has?

Hands over the SIM card after copying

from phone memory to SIM card (total
contacts 250).

Hands over the phone to the

executive for copying the
phone memory to SIM card.
The user provides the XL sheet of
their contacts . The file should be
saved as the user name.

The executive at the desk would

copy the contacts on the laptop for
sending SMS post the contacts
would be copied back to new
Vodafone SIM card. The total time
taken will be 10 minutes unless
there are other users waiting prior.

The executive at the desk

would copy the contacts on the
laptop for sending SMS post
the contacts would be copied
back to new Vodafone SIM
card. The total time taken
would be 20 min approx.
The SMS would be send to all the contacts
(only mobile numbers) on the next working
day. The format of the SMS blast will be
Hello, please make a note of my new
number XXXXXXXXXX. Regards, User
Name Dept name, BIAL"

5 ServicesPresentation
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Mobile
for BIAL
17 November 2014
17 November, 2014

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