Professional Documents
Culture Documents
Introduction to
Interpersonal
Relations
Chapter Preview
Career success and work/life balance
Nature, purpose and importance in
organizations
Major developments in field
Forces influencing behavior
Historical overview of field
Seven themes for effectiveness
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Ourselves
Positive self image and self-confidence
One-to-one
Client/customer focus
Biases
Group
Cooperation among members
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Individual
Group dynamic
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-Emotional control
-Self-esteem
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Organizational Culture
Collection of shared values, beliefs,
rituals, stories, and myths that create a
common identity and feelings of
community among employees
Every organization has unique culture
Reflection of deeply held values and
beliefs of top management
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Supervisory-Management Influence
Managers hold key position and
influence employee behavior
Competence and leadership style
establish image in eyes of employees
Perceptions influence factors such as:
Productivity
Customer relations
Safety
Loyalty to the firm
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Job Influence
Work has taken central stage in the
lives of many
Can more than satisfy economic needs
Provide sense of meaning, community,
and self-esteem
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-Aptitudes
-Expectations
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Family Influence
Need for balance between work and
family
Increase in dual-income families
Problems on the job often linked to
family
Many organizations attempt to create
family-friendly environment
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Abraham Maslow
Hierarchy of needs
Frederick Herzberg
Employee motivation and satisfaction
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Carl Rogers
Personality development, interpersonal
communication and group dynamics
William Ouchi
Theory Z style of management
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Major Themes
Seven broad themes emerge from
these studies of human relations
Communication, self-awareness, selfacceptance, motivation, trust, selfdisclosure, and conflict resolution
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Communication
Heart and soul of communication
Means by which we come to an
understanding of ourselves and others
To grow and develop, we must
communicate skillfully and effectively
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Self-Awareness
Good relationships with others stem
from a better understanding of
ourselves
Increased self-awareness helps us
develop an understanding of how our
behavior influences others
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Self-Acceptance
The degree to which you like and
accept yourself is the degree to which
you can like and accept others
Self-acceptance is the key to successful
interaction with others
Able to cope better with change,
responsibility, diversity, and teams
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Motivation
Motivation of self
Comes from within
Motivation of others
Comes from understanding complex
motivation theories and strategies
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Trust
Building block of successful
relationships
Trust
Frank discussion
Free exchange of ideas and information
Lack of trust
Reduced productivity and communication
Stifled innovation, high stress, slow
decision making
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Self-Disclosure
Self-disclosure is an intricate part of
building trust
Constructive part of good
communication and helps eliminate
unnecessary guessing
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Conflict Resolution
Surfaces daily in our lives
Resolution strategies improve
communication, emotional control, and
team building
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Benefits to You
Uncertainty and diversity make
interpersonal skills essential
Provides techniques for solving peoplerelated problems
Act more wisely when problems arise
Anticipate conflicts or prevent them from
escalating
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Chapter Review
Career success and work/life balance
All work is done through relationships
Types of interactions-conflict, cooperation,
and group relationships
People are more productive with effective
relationships with supervisor, fellow
workers, customers, and clients
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Chapter Review
Nature, purpose, and importance in
organizations
Organizations depend on teamwork
Human relations is the foundation of
teamwork
Human relations can improve productivity
and efficiency
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Chapter Review
Major developments in the workplace
Churning dislocation in the labor market
Changing work patterns
Higher service standards
Workplace incivility
Team-based structures
Diversity
Income gap
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Chapter Review
Forces influencing behavior
Organizational culture
Supervisory-management influence
Work group influence
Job influence
Personal characteristics of worker
Family influence
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Chapter Review
Historical overview of field
Early attempts focused on plant layout and
mechanical processes
With time, nature of work was redefined
and worker viewed as complex human
beings
Taylors scientific management
Mayos Hawthorne studies
McGregor, Herzberg, Rogers, Ouchi, and
others contributed to productivity through
people
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Chapter Review
Seven themes for effectiveness
Communication
Self-acceptance
Trust
Conflict resolution
Self-awareness
Motivation
Self-disclosure
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