Professional Documents
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Development
Job Evaluation
IS
IS NOT
Comparative
Absolute
Judgmental
Scientific
Structured
Unstructured
Job Centered
Person Centered
Information
Information about a job comes from:
the job description;
the knowledge and understanding of those
carrying out the evaluations.
No understanding, No evaluation.
Judgement
Constrained by rules:
Analysis
OUTPUT
ACCOUNTABILITY
KNOW-HOW
PROBLEM
SOLVING
PROBLEM SOLVING
ACCOUNTABILITY
Problem Solving
measures the intensity
of the mental process
which utilizes KnowHow to identify, define
and resolve problems,
based on the premise
that you think with
what you know.
Management
Breadth
Thinking
Environment
Human Relations
Skills
Thinking
Challenge
Freedom
to Act
Area of
Impact
Nature of
Impact
Know-How
The sum of every kind of knowledge, skill and
experience, however acquired, need for acceptable
job performance
Hays Job Evaluation Method considers:
Specialized Know-How
- specialised techniques and knowledge within occupational
fields or commercial functions.
Managerial Know-How
- integrating and harmonising the diverse elements involved
in managerial situations.
Know How
SPECIALIZED KNOW-HOW
A. BASIC
B. ELEMENTARY
VOCATIONAL
Experienced in standardised work routines and procedures and/or Receptionist, Data Entry Clerk
use of simple equipment, software or machine
C. VOCATIONAL
D. ADVANCED
VOCATIONAL
F. SEASONED
Proficiency gained through wide experience in a specialised field Department Head
PROFESSIONAL which combines a broad understanding and application of involved
practices and precedents or concepts, theory and principles
Know How
MANAGERIAL KNOW HOW
T. TASK
I. ACTIVITY
II. RELATED
Line Management
III. DIVERSE
General
Management
Know How
HUMAN RELATION SKILL
1. BASIC
2. IMPORTANT
3. CRITICAL
B. ELEMENTARY
VOCATIONAL
C VOCATIONAL
D. ADVANCED
VOCATIONAL
E. PROFESSIONAL
F. SEASONAL
PROFESSIONAL
1
38
43
50
50
57
66
66
76
87
87
100
115
115
132
152
152
175
200
1. BASIC
50
57
66
66
76
87
87
100
115
115
132
152
152
175
200
200
230
264
50
57
66
66
76
87
87
100
115
115
132
152
152
175
200
200
230
264
2. IMPORTANT
57
66
76
76
87
100
100
115
132
132
152
175
175
200
230
230
264
304
3. CRITICAL
66
76
87
87
100
115
115
132
152
152
175
200
200
230
264
264
304
350
66
76
87
87
100
115
115
132
152
152
175
200
200
230
264
264
304
350
76
87
100
100
115
132
132
152
175
175
200
230
230
264
304
304
350
400
87
100
115
115
132
152
152
175
200
200
230
264
264
304
350
350
400
460
87
100
115
115
132
152
152
175
200
200
230
264
264
304
350
350
400
460
Problem Solving
Problem Solving measures the intensity of the mental
process which utilizes Know-How to identify, define
and resolve problems, based on the premise that you
think with what you know. It is the original, self
starting thinking required by the job.
Hays Job Evaluation Method considers:
Thinking Environment
- The environment in which problem solving take place
Thinking Challenge
- Complexity of problems
Problem Solving
THINKING ENVIRONMENT
A. STRICT ROUTINE
B. ROUTINE
C. SEMI-ROUTINE
D. STANDARDISED
E. CLEARLY DEFINED
F. GENERALLY DEFINED
Problem Solving
THINKING CHALLENGE
1. REPETITIVE
2. PATTERNED
3. VARIABLE
4. ADAPTIVE
5. UNCHARTED
Problem Solving
Thinking
Environment
Solutions
Defined
D
Problems
Defined
Problems
or solutions
to be defined
right
answers
Judgment
Thinking
Challenges
10%
14%
12%
B - ROUTINE
12%
16%
14%
16%
E- CLEARLY DEFINED
19%
25%
29%
25%
43%
38%
57%
57%
50%
50%
43%
50%
50%
43%
38%
33%
43%
38%
33%
43%
38%
33%
29%
38%
33%
29%
38%
33%
29%
25%
22%
29%
25%
22%
33%
29%
25%
22%
19%
25%
22%
19%
4. ADAPTIVE 5. UNCHARTED
22%
19%
16%
D- STANDARDISED
19%
16%
14%
C- SEMI ROUTINE
3. VARIABLE
66%
66%
57%
76%
TO FIND PROBLEM - SOLVING POINTS, READ OFF WHERE KNOW-HOW SCORE AND PROBLEM-SOLVING % INT
PROBLEM
SOLVING
(%)
87%
76%
66%
57%
50%
43%
38%
33%
29%
25%
22%
19%
16%
14%
12%
10%
43
38
33
29
25
22
19
16
14
12
10
9
8
7
6
5
4
50
43
38
33
29
25
22
19
16
14
12
10
9
8
7
6
5
57
50
43
38
33
29
25
22
19
16
14
12
10
9
8
7
6
66
57
50
43
38
33
29
25
22
19
16
14
12
10
9
8
7
76
66
57
50
43
38
33
29
25
22
19
16
14
12
10
9
8
87
76
66
57
50
43
38
33
29
25
22
19
16
14
12
10
9
100
87
76
66
57
50
43
38
33
29
25
22
19
16
14
12
10
115
100
87
76
66
57
50
43
38
33
29
25
22
19
16
14
12
132
115
100
87
76
66
57
50
43
38
33
29
25
22
19
16
14
152
132
115
100
87
76
66
57
50
43
38
33
29
25
22
19
16
175
152
132
115
100
87
76
66
57
50
43
38
33
29
25
22
19
200
175
152
132
115
100
87
76
66
57
50
43
38
33
29
25
22
230
200
175
152
132
115
100
87
76
66
57
50
43
38
33
29
25
264
230
200
175
152
132
115
100
87
76
66
57
50
43
38
33
29
304
264
230
200
175
152
132
115
100
87
76
66
57
50
43
38
33
350
304
264
230
200
175
152
132
115
100
87
76
66
57
50
43
38
400
350
304
264
230
200
175
152
132
115
100
87
76
66
57
50
43
460
400
350
304
264
230
200
175
152
132
115
100
87
76
66
57
50
528
460
400
350
304
264
230
200
175
152
132
115
100
87
76
66
57
608
528
460
400
350
304
264
230
200
175
152
132
115
100
87
76
66
Accountability
The answerability for action and for the consequences of
that action.
The measured effect of the job on the end results.
It has three dimensions in the following order of
importance:
1) Freedom to Act
Constrained by instructions, procedures, policies, hierarchy
2) Nature of Impact
How does the job impact? (direct or indirect)
Freedom to Act
Freedom to Act
Slot
Involvement
in
Immediate Supervision
A Prescribed
B Controlled
Subject to
Operational
End Results
Close Supervision
C Standardised
D Generally Regulated
Supervisory Review
E Directed
Managerial
End Results
F General Direction
G Broad Directions
Managerial Direction
General Managerial Direction
Strategic
End Results
Scale
Impact
D
i
r
e
c
t
Prime
Shared
team).
Area of Impact
How Much of the Organisation
(3)
(4)
Large
(2)
Accountability Chart
MAGNITUDE -->
adjusted figures
IMPACT -->
FREEDOM TO ACT \/
A - PRESCRIBED
R
8
9
10
12
14
16
19
22
25
29
33
38
43
50
57
66
76
87
B - CONTROLLED
C- STANDARDISED
D - GENREALLY REGULATED
E - DIRECTED
F - GENREALLY DIRECTION
R
C
S
P
(0) MINIMAL
3.0 M
C
S
10
12
14
16
19
22
25
29
33
38
43
50
57
66
76
87
100
115
14
16
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
P
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
REMOTE
CONTRIBUTORY
SHARED
PRIME
14
16
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
ACCOUNTABILITY
(2) SMALL
30 - 300 M
R
C
S
P
14
16
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
304
350
R
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
(3) MEDIUM
300M - 3.0B
C
S
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
304
350
43
50
57
66
76
87
100
115
132
152
175
200
230
264
304
350
400
460
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
(4) LARGE
3.0 - 30B
C
S
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
304
350
43
50
57
66
76
87
100
115
132
152
175
200
230
264
304
350
400
460
P
57
66
76
87
100
115
132
152
175
200
230
264
304
350
400
460
528
608
Know How
SPECIALIZED KNOW-HOW
A. BASIC
B. ELEMENTARY
VOCATIONAL
Experienced in standardised work routines and procedures and/or Receptionist, Data Entry Clerk
use of simple equipment, software or machine
C. VOCATIONAL
D. ADVANCED
VOCATIONAL
E. SEASONED
Proficiency gained through wide experience in a specialised field Department Head
PROFESSIONAL which combines a broad understanding and application of involved
practices and precedents or concepts, theory and principles
Know How
MANAGERIAL KNOW HOW
T. TASK
I. ACTIVITY
II. RELATED
Line Management
III. DIVERSE
General
Management
Know How
HUMAN RELATION SKILL
1. BASIC
2. IMPORTANT
3. CRITICAL
B. ELEMENTARY
VOCATIONAL
C VOCATIONAL
D. ADVANCED
VOCATIONAL
E. PROFESSIONAL
F. SEASONAL
PROFESSIONAL
1
38
43
50
50
57
66
66
76
87
87
100
115
115
132
152
152
175
200
1. BASIC
50
57
66
66
76
87
87
100
115
115
132
152
152
175
200
200
230
264
50
57
66
66
76
87
87
100
115
115
132
152
152
175
200
200
230
264
2. IMPORTANT
57
66
76
76
87
100
100
115
132
132
152
175
175
200
230
230
264
304
3. CRITICAL
66
76
87
87
100
115
115
132
152
152
175
200
200
230
264
264
304
350
66
76
87
87
100
115
115
132
152
152
175
200
200
230
264
264
304
350
76
87
100
100
115
132
132
152
175
175
200
230
230
264
304
304
350
400
87
100
115
115
132
152
152
175
200
200
230
264
264
304
350
350
400
460
87
100
115
115
132
152
152
175
200
200
230
264
264
304
350
350
400
460
Problem Solving
THINKING CHALLENGE
1. REPETITIVE
2. PATTERNED
3. VARIABLE
4. ADAPTIVE
5. UNCHARTED
Problem Solving
THINKING ENVIRONMENT
A. STRICT ROUTINE
B. ROUTINE
C. SEMI-ROUTINE
D. STANDARDISED
E. CLEARLY DEFINED
F. GENERALLY DEFINED
10%
14%
12%
B - ROUTINE
12%
16%
14%
16%
E- CLEARLY DEFINED
19%
25%
29%
25%
43%
38%
57%
57%
50%
50%
43%
50%
50%
43%
38%
33%
43%
38%
33%
43%
38%
33%
29%
38%
33%
29%
38%
33%
29%
25%
22%
29%
25%
22%
33%
29%
25%
22%
19%
25%
22%
19%
4. ADAPTIVE 5. UNCHARTED
22%
19%
16%
D- STANDARDISED
19%
16%
14%
C- SEMI ROUTINE
3. VARIABLE
66%
66%
57%
76%
TO FIND PROBLEM - SOLVING POINTS, READ OFF WHERE KNOW-HOW SCORE AND PROBLEM-SOLVING % INT
PROBLEM
SOLVING
(%)
87%
76%
66%
57%
50%
43%
38%
33%
29%
25%
22%
19%
16%
14%
12%
10%
43
38
33
29
25
22
19
16
14
12
10
9
8
7
6
5
4
50
43
38
33
29
25
22
19
16
14
12
10
9
8
7
6
5
57
50
43
38
33
29
25
22
19
16
14
12
10
9
8
7
6
66
57
50
43
38
33
29
25
22
19
16
14
12
10
9
8
7
76
66
57
50
43
38
33
29
25
22
19
16
14
12
10
9
8
87
76
66
57
50
43
38
33
29
25
22
19
16
14
12
10
9
100
87
76
66
57
50
43
38
33
29
25
22
19
16
14
12
10
115
100
87
76
66
57
50
43
38
33
29
25
22
19
16
14
12
132
115
100
87
76
66
57
50
43
38
33
29
25
22
19
16
14
152
132
115
100
87
76
66
57
50
43
38
33
29
25
22
19
16
175
152
132
115
100
87
76
66
57
50
43
38
33
29
25
22
19
200
175
152
132
115
100
87
76
66
57
50
43
38
33
29
25
22
230
200
175
152
132
115
100
87
76
66
57
50
43
38
33
29
25
264
230
200
175
152
132
115
100
87
76
66
57
50
43
38
33
29
304
264
230
200
175
152
132
115
100
87
76
66
57
50
43
38
33
350
304
264
230
200
175
152
132
115
100
87
76
66
57
50
43
38
400
350
304
264
230
200
175
152
132
115
100
87
76
66
57
50
43
460
400
350
304
264
230
200
175
152
132
115
100
87
76
66
57
50
528
460
400
350
304
264
230
200
175
152
132
115
100
87
76
66
57
608
528
460
400
350
304
264
230
200
175
152
132
115
100
87
76
66
Freedom to Act
Freedom to Act
Slot
Involvement
in
Immediate Supervision
A
B
Subject to
Operational
End Results
Close Supervision
Supervisory Review
Managerial
End Results
F
G
H
Managerial Direction
General Managerial Direction
Strategic
End Results
Scale
Impact
D
i
r
e
c
t
Prime
Shared
team).
Accountability Chart
MAGNITUDE -->
adjusted figures
IMPACT -->
FREEDOM TO ACT \/
A - PRESCRIBED
R
8
9
10
12
14
16
19
22
25
29
33
38
43
50
57
66
76
87
B - CONTROLLED
C- STANDARDISED
D - GENREALLY REGULATED
E - DIRECTED
F - GENREALLY DIRECTION
R
C
S
P
(0) MINIMAL
3.0 M
C
S
10
12
14
16
19
22
25
29
33
38
43
50
57
66
76
87
100
115
14
16
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
P
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
REMOTE
CONTRIBUTORY
SHARED
PRIME
14
16
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
ACCOUNTABILITY
(2) SMALL
30 - 300 M
R
C
S
P
14
16
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
304
350
R
19
22
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
(3) MEDIUM
300M - 3.0B
C
S
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
304
350
43
50
57
66
76
87
100
115
132
152
175
200
230
264
304
350
400
460
25
29
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
(4) LARGE
3.0 - 30B
C
S
33
38
43
50
57
66
76
87
100
115
132
152
175
200
230
264
304
350
43
50
57
66
76
87
100
115
132
152
175
200
230
264
304
350
400
460
P
57
66
76
87
100
115
132
152
175
200
230
264
304
350
400
460
528
608
Steps
Short Profile is A4
1400
1216
1056
920
800
700
608
528
460
400
350
304
264
230
200
175
152
132
115
100
87
76
66
57
50
43
38
33
29
25
22
19
16
14
12
10
9
8
7
6
5
4
3
QA
Applied Research
Personal
Life
IR
Production
Maintenance
Legal
Sales
Line Supervision
Financial / Accounts
Development
Marketing
Buying
Planning
Design
Computer Development
Computer Operations
P4
P3
P2
P1
Level
A1
A2
A3
A4
Accountability Orientation
QA
115
100
Just
Noticeable
15% Difference
Clearly
Different
Obviously
Different