STRESS MANAGEMENT

AND
GRIEVANCE
MANAGEMENT
STRESS
Stress arises when individuals
perceive that they cannot
adequately cope up with the
demands being made on them or
with threats to their well being.

Stress results from an imbalance

between demands and resources.
SYMPTOMS OF STRESS
ØCognitive symptoms
ØEmotional symptoms
ØPhysical symptoms
ØBehavioral symptoms
CAUSES OF STRESS
1.INTERNAL CAUSES 2. EXTERNAL CAUSES

a) Self – criticism a) Environmental

factor
b) Low self esteem b) Family factor
c) Pessimistic attitude c) Organizational
factor
d) Social factor
EFFECTS OF STRESS
ØEUSTRESS
Eustress or positive stress occurs when your
level of stress is high enough to motivate you
to move into action to get things
accomplished.

ØDISTRESS
Distress or negative stress occurs when
your level of stress is either too high or too
low . It causes physical, psychological and
behavioral problems.
 STRESS AND COPING
MECHANISM

Defensive Behaviour
Adaptive Behaviour

ng with a demanding environment

Unable to cope Anxiety

Stress SymptomsMaladaptive Behaviour

Support required
INDIVIDUAL COPING
STRATEGIES
Ø Physical Exercise
Ø Relaxation
Ø Work- Home Transition
Ø Cognitive Therapy
Ø Networking
ORGANISATIONAL COPING
STRATEGIES
Ø Supportive Organisational Climate
Ø Job Enrichment
Ø Organisational Role Clarity
Ø Career Planning and Counselling
Ø Stress Control Workshops and Employee
Assistance Programmes
 Id e n tify o rg a n isa tio n a lg o a ls a n d n e e d s

D e ve lo p a p h ilo so p h ica lb a se w ith m issio n a n d g o a ls

Create awareness for new organisational culture

Rebuild new philosophical

Develop various training programmes

follow -up programmes to evaluate stress management outcomes

If positive outcomes No

Make an organisational philosophy and set new goals

Philosophy
Stress management based on Indian
GRIEVANCE MANAGEMENT
According to DALE YODER

Grievance may be defined as “ a written

complaint filled by an employee and claiming
unfair treatment.”

Grievance is a state of dissatisfaction over

some issues related to employment.
FORMS OF GRIEVANCES

ØFactual Grievance
ØImaginary Grievance
ØDisguised Grievance
CAUSES OF GRIEVANCES
ØWages and Working Conditions
ØSupervision
ØManagement Policies and
Practices
ØMaladjustment of Employee
IDENTIFICATION OF
GRIEVANCE
ØExit Interview
ØGripe Box System
ØOpinion System
ØOpen-Door Policy
 Company representative Union/employee representative
Step 5 Arbitration

Step 4
Personnel Manager Senior Representative

Step 3
Grievance Committee

Step 2 Section Head Middle-level Representative

Step 1 Supervisor Junior Representative

Aggrieved Employee

Steps in Grievance Procedure

FEATURES OF A GOOD
GRIEVANCE PROCEDURE
ØConformity to legal provisions
ØAcceptability
ØSimplicity
ØPromptness