Professional Documents
Culture Documents
ACTION ERRORS
THINKING
NON-COMPLIANCE
omit
to
Effective supervision
Eliminate reasons to cut corners (poor job design;
inconvenient requirements ; unnecessary rules ;
unrealistic workload and targets; unrealistic
procedures; adverse environmental factors)
Improve attitudes / organizational culture (active
workforce involvement; encourage reporting of
violations;
make
non-compliance
socially
unacceptable e.g. drink-driving).
DELIVERATE
Error
Non-Compliance
Action Error
Thinking Error
Action-not-as-planned
Action-as-planned
Violations
Routine
Action-Based
Memory-Based
Rule-Based
Knowledge-Based
SLIP
LAPSE
MISTAKE
MISTAKE
Situational
Exceptional