Professional Documents
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NATURE OF BUSINESS
ENVIRONMENT
COMPLEX
INTERDEPENCE
DYNAMIC
INTER-RELATEDNESS
IMPACT
UNCERTAINTY
RELATIVITY
SPECIFIC AND GENERAL FORCES
TOTALITY OF EXTERNAL FACTORS
OBJECTIVES OF
BUSINESS ENVIRONMENT
KNOWLEDGE OF INFORMATION
BASIS OF DECISIONS
HELPFUL IN MAKING OF POLICIES
TECHNOLOGICAL PLANNING
SURVIVE IN BUSINESS
SCOPE OF BUSINESS
ENVIRONMENT
SIGNIFICANCE OF
BUSINESS ENVIRONMENT
CHALLENGES OF
BUSINESS ENVIRONMENT
ECONOMIC AND MARKET
CONDITIONS
COMPETITORS
CUSTOMERS NEED AND DEMAND
NEW OPPORTUNITIES OR THREATS
TYPES OF ENVIRONMENT
1) INTERNAL ENVIRONMENT
2) EXTERNAL ENVIRONMENT
INTERNAL
FACTORS
BUSINESS
DECISION
EXTERNAL
FACTORS
INTERNAL ENVIRONMENT
Important internal factors are
1) Value System
INTERNAL ENVIRONMENT
3) Management Structure and Nature
The organizational structure, the
composition of the Board of Directors,
extent of professionalization of
management etc. are important factors
influencing business decisions.
4) Internal Power Relationship
Factors like the amount of support the top
INTERNAL ENVIRONMENT
5) Human Resources
The characteristics of the human
resources like skill, quality, morale,
commitment, attitudes etc. could
contribute to the strength and weakness
of the organization.
The involvement, initiative etc. of the
people at different levels may vary from
organization to organization.
INTERNAL ENVIRONMENT
OTHER FACTORS
1.
2.
3.
4.
EXTERNAL ENVIRONMENT
Two Types
a) Micro Environment
b) Macro Environment
MICROENVIRONMENT
Also known as task environment and
operating environment
Include
The suppliers
Marketing intermediaries
Competitors
Customers
Publics
suppliers
Those who supply the inputs to the
company.
Source/Sources should be Reliable
Uncertainty regarding the supply or other
supply constraints compel companies to
maintain high inventories causing cost
increases.
Very risky to depend on a single supplier
The purchasing department should
customers
Major task of business is to create and sustain
customers
Different categories of consumers
Individuals
Households
Industries and other commercial establishments
Government and other institutions
competitors
A firms competitors include not only the
other firms which market the same or
similar product but also all those who
compete for the income of the consumers
Desire competition
Generic competition
Product form competition
Brand competition
Marketing intermediaries
Firms that aid the company in promoting, selling and
distributing its goods to final buyers.
Include
publics
Any group that has an actual or potential
interest in or impact on an organizations
ability to achieve its interests
E.g. Media publics, citizens action publics,
local publics
MACRO ENVIRONMENT
Consists of larger societal forces that affect all the
actors in companys micro environment-namely
the demographic,
economic,
natural,
technological,
political and
cultural forces
Economic Environment
Important factors are:
Economic conditions
Economic policies
Economic systems
Economic condition
Economic Environment
Economic policies
Economic System
socio-cultural environment
Major factors are:
Colour
Demographic environment
Factors:
Size, growth rate, age composition, sex
composition of population, family size,
educational levels, economic stratification
of the population, language, caste, religion,
etc.
E.g.
Decline in birth rates in USA have affected
the demand for baby products. So Johnson
Natural environment
Geological and ecological factors, such as natural resources
endowments, weather and climatic conditions, topographical
factors, location aspects in the global context, port facilities
etc., are relevant to business.
Differences in geographical conditions between markets may
some times call for changes in the marketing mix.
Geographical and Ecological factors also influence the
location of certain industries. E.g. industries with high
material index tend to be located near the raw material
sources.
Topographical factors may affect the demand pattern
E.g.. In hilly areas with difficult terrain, jeeps may be in a
greater demand than cars.
International Environment
Particularly important for the industries
directly depending on imports or exports
and import-competing industries
Recession, economic boom, liberalization
Major international developments have
their spread effects on domestic business.
Economic environment
Economic conditions
a)
b)
c)
d)
e)
Economic policies
International economic environment
Economic legislation
Economic system
Factors
Demand &
supply
Money &
banking
General price
level
Income &
employment
Marginal &
total utility
Economic
growth &
development
Trade cycles
Social environment
Components
Demographic characteristics
Social concerns such as the role of
business in society
Social attitudes and values
Family structures and changes in them
Role of women in society
Education levels
Awareness and work ethics
Political factors
Foreign
policy
Political
stability
National
defense
posture
Political
organization
ENVIRONMENTAL
SCANNING
Nature of environmental
scanning
1. Continuous process
2. Exploratory process.
3. Holistic exercise. (relation between
parts and the whole)
Scope of environmental
scanning
2)
3)
4)
5)
6)
To develop the broad strategies and to make long term policies of the
firm.
Systematic
approach
Processedform
approach
Adhoc
Approach
1)
Systematic approach:-
2)
3)
2)
Written information or documentary or secondary information:This is one which is written in the forma and available through
published or unpublished sources.
There are many matters on which only published information is
available and one has to rely on them.
Eg. Information related with government, like policies, rules etc are
available on in the form of published form.
3)
4)
5)
6)
Formal studies:-
PROCESS OF
ENVIRONMENTAL
SCANNING
Significance of
environmental scanning
Techniques of
environmental scanning
SWOT Analysis
ETOP
RISK IN BUSINESS
ENVIORNMENT
Meaning of risk
risk is a concept that denotes a potential
negative impact to some characteristics of
value that may arise from a future event
risk are events or conditions that may
occur and whose occurrence, if does take
place, has a harmful or negative effect.
Types of risk
1.
2.
Economic risk:- ability to attract and retain staff in the labor market, exchange rates
affect costs of international transactions, effect of global economy etc.
Regulatory risk:- changing of rules, regulations and laws.
3.
4.
5.
6.
Political risk:- arises due to change of government, cross cutting policy etc.
7.
1.
Checklist method:-
It consist of systematically monitoring of economic, social, political and legal variables that affect
corporate performance.
This method gives clear view about the business environment risk and impact of these variables
on the future outlook of the business.
This method can also be used to measure the same country at different time period and also the
different countries at the same point of time.
Variables can be change in national income, inflation rate, fluctuations in the rate of interest,
change in foreign exchange reserve etc.
questionnaire/survey/structured expert opinion/ delphi technique:This technique includes the use of questionnaire, interviews and surveys.
The questionnaire are designed to assess the enviornment risk and are sent to experts for
obtaining their opiniions.
Each question is assigned with a particular score.
These scores are tabulated and then averaged to get a risk index.
Sometimes these questions are send to executives, social leaders, banks etc for obtaining their
views
Delphi technique is similar to this.
In this panel of experts from whom the opinion are gathered, is used but they do not interact face
to face.
Questionnaire is given to them and they give their response through mail.
In this method questionnaire is designed by small group and this is filled by large number of
people.
After getting the response again the questionnaire is refined and again sent to large number of
people and this process continues until consensus is arrived at.
2.
3.
Econometric techniques:-
Its means science of economic measurement as it is composed from two words. Econo
and metric.
Under this method mathematical models are used to express relationship among
variables.
These models take the form of a set of equations.
A large number of equations may be needed may be needed to arrive at a particular
econometric model, since the variables affecting the business are many.
Eg. Multiple regression analysis with the help of which we can establish relationship
between two or more variables.
4.
5.
Risk benchmarking:-
7.
a.
b.
c.
d.
DEFINITION OF COUNTRY
RISK
Country risk relates to the likelihood that
changes in the business environment
will occur that reduce the profitability of
doing business in a country. These
changes can adversely affect operating
profits as well as the value of assets.
Political sources/types:-
Government stability
Socio-economic conditions.
Internal conflict.
Corruption.
Military in politics.
Religion in politics
Law and order.
Bureaucracy quality.
Democratic accountability.
2.
Financial sources:-
3.
Economic sources:-
These risks include political risk, exchange rate risks, economic risks
etc.
Country risk varies from one country to another country.
Some countries have high enough risk to discourage much foreign
investment.
This can reduce expected rate of return on an investment and should be
taken into consideration when investing in an other country.
Country risk analysis examines the economic strategy of a country.
It gives a picture how the government of the country has behaved, is
behaving and may behave in future.
Foreign companies do country analysis before making the investment in
a particular country to gauge the risk to the extent possible level.
Fiscal policy cab be said as a measure which deals directly with those matters which
immediately influence the consumption and investment expenditure and hence, the
income, output and employment in the economy.
Main objective of the government is to have balanced budget.
Mostly expenditure exceeds the revenue.
In order to meet expenditure government imposes new taxes, takes loan which can
be internal & external etc.
Fiscal policy is directed by macroeconomic objectives, like economic stabilization,
economic growth, employment, equitable distribution of income and wealth etc.
Government will impose new taxes or increase existing taxes when they want to
reduce the consumption of goods eg tax on tobacco.
low taxes will increase the consumption power of the consumer.
2.
3.
Price control is exercised on those goods which are generally used by masses or has
substantial public interest.
Such goods include petroleum, sugar, cement etc.
Main aim of price control is to make available good at reasonable and fair price to the
consumers.
Sometimes it is complimented with subsidies, support prices and distribution
controls. Subsidies are given on sugar, wheat, rice etc.
In india government has put some medicines under the umbrella of life saving drugs,
the prices of which are control by it through Drug price control order.
Thus if the firm is doing business in this area then he has to adjust the price of the
drugs according to government orders.
4.
Import control is applied when the balance of payment position is negative and there
is a decline in foreign exchange reserves.
Higher import duties, import quota, import restrictions, import licensing take place to
control the imports.
Sometimes import restrictions are imposed to encourage domestic industry against
the competition from cheap imports.
5.
It means any form of interference by the state, central bank or any other agency
specially created for the purpose with the free play of the forces that affect the
foreign exchange rate.
It involves restrictions on foreign payments, transfers of domestic balances among
non-residents etc.
Through this residents could be effectively prevented from exporting and foriegners
from withdrawing their capital out of the country.
These are designed to suppress the market forces in the foreign exchange market.
All the international and financial transactions need to get prior permission of the
controlling authority under this system.
Countries having balance of payments deficits, increasing external debts,
diminishing foreign exchange reserves and difficulty in external debt servicing can
apply exchange control measure.
Under this it is difficult to purchase good from the cheapest market and sell good in
the best markets of the country.
6.
Labour legislation is very important factor that shapes the labour enviornment.
Protection of the labour interest is one of the most important responsibilities of the
democratic countries.
Such policies affect wages, working conditions and productivity and industrial peace.
Such laws helps government to intervene in areas such as lay off, retrenchment and
clousers.
Firms usually are reluctant to establish their business where labour unions are very
strong and government intervention in the form of labour policy is intense.
7.
a.
b.
2.
3.
This means the acts of violence by certain political affiliations to promote their
political, economic or social unrest. Eg reliance fresh stores were attacked and
forced to close the business in UP.
The risk arises due to the political system of the host country.
There may be change in the system due to change in the government.
Such problem is more in poor countries as compared to developed or developing
countries. This is due to poor governance, poverty, exploitation, weak and inefficient
governments.
2.
Ownership risk:-
3.
Operation risk:-
The risk arises from the possibility that the government may restrict the operations of
the firm in production, marketing, finance, HRM.
This could be result of new law or specific disciplinary action as a specific firm.
4.
Transfer risk:
The risk applies to those MNCs which have their affiliates in foreign countries.
The risk arises from the possible actions of a government which might affect
transactions, remittances, or transfer of profits, funds or assets between the parent
company and its affiliates whether in the same country or abroad.
Many companies transfer cash in order to save tax.
2.
3.
4.
Contractual agreements:Another way to avoid risk is to conduct and transact business, as far as possible on
contractual terms.
It is not possible in every sphere of business activity but there exist a number of
ways like purchase and sale contracts.
Through this risk can be avoided.
tie-up with other firms:Firms can avoid risk by not standing alone.
This strategy can be adopted where any government is having hostile attitude
towards foreign enterprise.
2.
3.
4.
5.
Establishing a risk assessment system:A firm should develop its risk assessment system to identify and evaluate environment
risks relevant to it.
It requires the establishment of market intelligence and early warning system.
For this through analysis of the economic and political developments in the country is
needed.
Developing local economy:We should avoid local criticism and confrontation and try to contribute maximum for the
development of the local economy.
This can be done by purchasing locally from the market, employing local people, or
giving sub-contracts to local companies.
Facilities like schools, roads dispensary, parks etc should be developed for the welfare
of the society.
Local equity participation:This strategy enhances the acceptability of an MNC in the host country.
Good corporate citizenship:This is amongst the best strategies to deal with the political risk.
Maintaining good political relations:-