Professional Documents
Culture Documents
Solutions
Patient Engagement Platform
Healthcare Challenges
Payer
Provider
Pharma
HEALTHONE
Provider Patient
Engagement
Have greater
responsiveness to Care
Be more discriminating,
efficient and effective
users of healthcare
resources
Have a greater
adherence to health,
wellness and quality
guidelines
Member Stratification
Burden of Illness +
Utilization based score
Member Demographic
DATA
SOURCES
ANALYTICS
ENGINE
MEMBER
SEGMENTATION
PCP
ATTRIBUTION
Nursing Coordinator
Online Resources
SMS/ E-Mail
Snail Mail
PCP
DISEASE BASED
CARE PLAN
PATIENT
ENGAGEMENT
PATIENTS
PCP assigns a Patient to a pre-defined Disease Protocol based on the Patients Disease condition, stage and need for a
Care Plan
Patient is supported by a Care Plan administered through multiple Channels and is provided online resources/ toolkits
for self-managed care
Copyright 2014 HCL Technologies Limited | www.hcltech.com
Enrollment through
physicians
Direct enrollment thru
marketing channels
PATIENT ENROLLMENT
Channel
Therapeutic
Area
Counselor
Pool
Program benefits to
patients
Biological behavior
mapping with disease
symptoms and patient
support program
correlation
O/ B Calls
SMS
How much
knowledge
disease &
treatment
How concerned
about the disease
Perceived control
of their health
PATIENT COUNSELING
E-Mail/ Snail-Mail
Reminder calls
scheduling
Education on ongoing
treatment
Gather adherence
data points
ONGOING CARE
Online Resources
Nurses
Pharmacologist
Dietician
PEP PLATFORM
8
For Questions,
Please Contact: contact.lsh@hcl.com
10