RAS ASSIGNMENT

TASK-2
Presented To:
Dr. Nilanjan Sengupta
Presented On:
25-July2014

PRESENTED BY GROUP 1
13001
13009
13011
13023
13026
13029
13032

Aakash Rawat
Anna Kallukaren
Archana A
Hamza Munir
Jyotsana Singh Rajora
Laxmi Narayan Nanda
Mashhood Ahmed Raza

13007
13010
13022
13024
13027
13030

Amsha Kanthi L
Apoorva P
Gaurav Shridhar
Harshith S
Kavita Mary Thomas
Madhulika

OPERATION
HEAD

DEPARTM
ENT
MANAGER
- STORES
ASSISTANT
MANAGER
TEAM
LEAD

TEAM
MEMBERS

LOGISTIC &
SUPPLY
CHAIN
MANAGERS
ASST.
MANAGER
LOGISTIC &
SUPPLY
CHAIN

HR
MANAGER

ASSISTANT
HR

CUSTOMER
SERVICE
EXECUTIVE

MANAGER
ADMIN.

MARKETING
MANAGER

HEAD
FINANCE
DEPT.

MAINTAINANCE
TEAM

SECURITY

ACCOUNTS
MANAGER
CASHIER

VISUAL
MERCHANDISER

Human Resource Planning

Designation
Operations Head
Departent Manager Stores
Asst Department Mgr
Team Lead
Team Members
HR Manager
Assistant HR
Logistic & Supply Chain
Managers
Asst. Logistic & Supply
Chain Managers
Manager Admin
Maintainence Team
Security
Marketing Manager
Head Finance Department
Accounts Manager
Cashier
Visual Merchandiser
Customer Service
Executive
Total

Human Resource Planning for a new outlet in Gurgaon

Shift Timing
9:30 AM 10pm 9:30 AM
4PM
4PM -10PM
9:30AM
- 6PM
Total
1
1
1
1
3
3
5
5
15
15
0
30
1
1
1
1

5
3

5
3

External

Salary Range
650000 - 700000 LPA
350000 - 400000 LPA
325000 - 350000 LPA
225000 - 250000 LPA
100000 - 150000 LPA
300000 - 350000 LPA
225000 - 250000 LPA

3
1

Internal

250000 - 300000 LPA

2
1

3
1
10
10
2
1

External
External
External
External
External

10
1

External
External

250000
100000
100000
400000
350000
250000
120000
325000

External

150000 - 175000 LPA

Method of
Recruitment
External
Internal
External
External
External
External
External

4
85

350000 - 400000 LPA

- 350000
- 150000
- 150000
- 475000
- 450000
- 300000
- 150000
- 370000

LPA
LPA
LPA
LPA
LPA
LPA
LPA
LPA

Recruitment Budget
Components of Recruitment Cost :

Advertisement Cost
Preparation of application forms
Printing supporting recruitment literature
Interview expenses
Consultancy Fees
Designing and administering tests
Medical test
Reference gathering
Management time devoted to reviewing application, conducting interview and final
evaluation of candidates (CPH Cost Per Hire)
Sources:
Re-recruitment cost
http://www.hrmc.com/cost-calculator.aspx ;
The American National Standard for Human Resource Management Unplanned extra training

http://www.shrm.org/hrstandards/publishedstandards/documents/cost-perhire%20american%20national%20standard.pdf ;
http://employers.glassdoor.com/blog/how-much-it-costs-to-post-a-job-online/ ;
http://timesofindia.releasemyad.com/rates/recruitment

Recruitment Budget Continued

Designation

Expenses (INR)

Security
Contract Employees (8.33% of CTC of Employees as Commission)
Maintenance team
Assistant Manager, Logistics and Supply Chain
Management dept.
Internal Posting - Transfer (Relocation Cost)

1,66,600
50,000

Department Manager
Team Members
Accounts manager
Cashier
Visual Merchandiser
Customer Service Executive
Assistant Department Manager
Team Lead
HR manager
Assistant HR
Operations Head
Logistics & Supply chain Manager
Manager admin
Marketing manager
Finance department Head

Internal Posting - Promotion (Salary Increment)

50,000

Online advertisement and ads in paper and referrals

(Advertisement for 10 positions;
In 3 well known Job vacancy sites;
Cost per ad display online which will be displayed for 60 days is INR
25000
Cost per ad in Newspaper Full colour ad- INR 2,00,000)

11,50,000

Medical Test Expense

INR 3000 per Candidate

2,70,000

Cost Per Hire (Application form srcutinizing,

Interview intimations, coordination with
applicant, interview process, shortlisting,
finalizing, offer letter) Rs 3000

14 Designations, 17 openings
INR 3000 per Hire for positions below Manager Level
INR 6000 Per Hire for positions at Manager Level,
INR 15000 per Hire for positions above Manager Level

Classified newspaper ads

2,52,000

Total Recruitment Budget (INR)

81,000

20,19,600

Job Analysis
Procedures to identify the content of a job in terms of activities involved and
attributes or job requirements needed to perform the activities

Observation

Job Analysis
Method

Interview

Questionnaire

Elements Of Job Analysis

Scope of Job and Skills Growth
Strengths the Candidate Brings to the Job
What the Role Demands
Objective of the Organization

Challenges in Developing Job

Description

Source: http://hr.blr.com/HR-news/Compensation/Job-Descriptions/What-are-the-greatest-challengewhen-developing-jo#

Steps in Conducting Job Analysis

Step 1

Collect Information About The Job

Step 2

List The Tasks

Step 3

Identify The Critical Tasks

Step 4

Identify The Critical Competencies

Step 5

Link The Tasks and Competencies

Step 6

Choose Selective and Quality Rating Factors

Source: https://www.opm.gov/policy-data-oversight/assessment-and-selection/jobanalysis/job_analysis_checklist.pdf

Job Description

Job Title

Operations Head

Position Reports to

CEO

No of Direct Reports

Location

Gurgaon

Overall Purpose of the Job: The purpose of the position is to develop strategy and to ensure
that all aspects of daily operations run effectively and efficiently.

Brief Description:
The Head of Operations has to ensure that all the strategic and business objectives are in
conjunction with practices followed. Support the staff members and ensure business growth
through directing and managing business operations. The Head of Operations will be
responsible for overseeing human resource function, finance function, marketing function,
supply management, stores and administration. The role also helps in creating budgets in
collaboration with other team members, and undertaking other miscellaneous tasks as and
when they arise. The role is responsible for the management of all operational activities linked
to the branch.

Job Description Continued..

Duties and Responsibilities:
General

Manage new store opening programme from layout to staff recruitment.

Formulate and direct retail strategy

To promote a customer care approach within the retail business, investigating complaints or issues of poor
customer care, both timely and efficiently.

Procedures

To ensure policies, procedures, guidelines and legislation comply with the guidelines.

To ensure the safety and security of people, stock, cash and property, implementing effective
administration and security systems

To uphold the fundamental Principles of Shop Till You Drop

To instigate and implement new policies and working practices

Job Description Continued..

Product

To develop corporate policy driving display, merchandising, pricing and grading

To monitor stock in store and ensuring there are adequate supplies.

To identify the effective methods of stock generation in conjunction with the Shop Manager, and to
respond to stock concerns where relevant.

Performance

To grow sales profit, and to motivate staff to achieve this same goal.

As the Retail Operations head, to help develop, implement, review and monitoring the retail
operating plan and budget.

To maintain, seek, utilise and analyse management information including EPOS (electronic point of
sale) data to manage performance, seize opportunities and make informed management decisions,
taking appropriate remedial action as required to reach and maintain retail budgeted sales and net
income contributions and develop and drive the business.

To ensure all shops are efficiently and effectively managed, visiting them regularly, and monitoring
their compliance with policy, procedure and standards.

Play a significant role in long-term planning, with the view to deliver operational excellence.

Job Description Continued..

People

To effectively help recruit, induct, lead, manage, train and develop Managers to agreed
procedures and standards.

To give support to staff so they have the opportunity to develop their skills in the role and to
achieve growth in sales.

To ensure that all performance issues, and other issues within the store, are addressed in an
appropriate and timely manner.

To uphold the reputation of the company by maintaining high personal standards and projecting a
warm, appreciative and welcoming attitude towards customers, donors and staff.

To maintain and develop beneficial working relationships with all the departments to further the
organisations objectives

Person Specification
Educational Qualification Required:

Bachelors degree in Science / Business Management with a post graduate degree in management
(Preferably Operations Management)

Minimum Experience Required:

Minimum 5 Years of experience in retail sector and a minimum of 2 years of experience as

Operations Manager or in any higher designation

Skills/Competencies Required:

Effective Communication

Analytical and Problem solving

Leadership and strategic thinking

Influencing and Negotiating

Market knowledge

Leading Change

Talent Management

Financial Acumen

Stress Management

Balanced Decision Making

Customer/ Client Service

Interpersonal Relations

What after Job Analysis ?

Thank
You