You are on page 1of 10

Employee Engagement

What is Employee Engagement?


Employee Engagement Definition

Employee engagement is the extent


to which
employees feel passionate about
their jobs,
are committed to the organization,
and put discretionary effort into their
work.
www.custominsight.com

Employee Satisfaction vs. Employee


Engagement
Employee engagement is not the same as employee
satisfaction.
Satisfied employees are merely happy or content with their
jobs and the status quo. For some, this might involve doing as
little work as possible.
Engaged employees are motivated to do more than the bare
minimum needed in order to keep their jobs.
Employee satisfaction
only deals with how happy or content employees are.
covers the basic concerns and needs of employees.
does not address employees level of motivation or involvement.
www.custominsight.com

Employee Engagement Framework


An employee engagement model based on
statistical analysis and widely supported by industry
research.
Engagement
Engagement
with
with
The
My Manager
High
Organization Performan
ce
Strategic
Alignment

www.custominsight.com

Competency

Engagement with The Organization


Measures how engaged employees are
with the organization as a whole.
Includes employee feelings about and
perceptions of senior management.
Key components include trust, fairness,
values, and respect - i.e. how people like
to be treated by others, both at work and
outside of work.

www.custominsight.com

Engagement with My Manager


A more specific measure of how
employees feel about their direct
supervisors.
For most employees, this factor has the
largest impact on day-to-day life at work.
Topics include mutual respect, feeling
valued, being treated fairly, receiving
feedback and direction, etc.

www.custominsight.com

Beyond Engagement Alignment &


Competency
An organization needs more than just engaged employees in
order to succeed. There are two additional areas that relate to
employee performance and that are closely linked to
engagement.

Strategic alignment

Competency

Does the organization have a


clear strategy and set of
goals?

Do managers have the


skills needed to get the
job done?

Do employees understand how


the work they do contributes
to the organization's success?

Do managers display the


behaviors needed to
motivate employees?

Competency is measured
with 360 Degree Feedback.

Strategic Alignment ensures that


employee effort is focused in the
right direction.

www.custominsight.com

Employee Engagement Dynamics


Drivers of Engagement - What matters most?
Knowing whether employees are engaged or disengaged is
only the first step. You also need to understand the key
drivers of engagement.
We employ two techniques that enable you to identify
what to focus on and how to improve in those areas.
1. Priority Level - we look at the statistical patterns across all groups in
your organization to determine which items are impacting overall
engagement within each demographic group.
2. Virtual Focus Groups - next, we ask targeted follow-up questions at the
end of the survey that ask employees to provide examples of problems
as well as suggestions for how to improve. These comments often
provide the detailed and specific what, why, and how so you can take
action.
www.custominsight.com

Employee Engagement Dashboard


This is where things start to get exciting!
The Employee Engagement Dashboard enables you to quickly
and clearly identify global engagement themes as well as
which parts of your organization are "at risk" due to specific,
localized engagement problems.

Scalpel vs. Sledgehammer


In our experience, most engagement issues are
local. Regardless of how a company is doing overall,
there are always things happening further down in an organization
that are having a negative impact on engagement within a specific
department, location, workgroup, etc. The employee engagement
dashboard will enable you to instantly identify these problem areas
within your organization so you can take action more quickly and with
greater precision.
www.custominsight.com

Got questions?
Give us a call and we'll answer them.
Or visit us at http://www.custominsight.com

United States +1 (650) 577-9604


Australia +61 (02) 8001 6334
Email
info@custominsight.com

You might also like