Professional Documents
Culture Documents
Effect
Fishbone diagram
Mother Nature
Men
Salary
To hot
Training
Terrible cold
Dissatisfied
worker
Incapable
Dangerous
Treacherous
Management
Obsolete
Machines
1.
2.
how much (to whom, type of task, type of the error- see
diagram
starting time for invoiced services, response time
1.
2.
3.
4.
1.
2.
3.
telephone
e-mail
SKYPE
D started
work
Telephone
call
K1 starts solving
K1
solved
K1 handed over
to distributor (D)
RESPONSE TIME
RESPONSE TIME II
handed over requirement
= active work
= idle time
K1 handed
over to
customer
D ->K1
heart
of the
problem
Fishbone diagram-support
Low
salary
Bad
weather
Good
weather
Consultant takes
holiday
Lower quality
of the consultants
HR have
a bad recruitment
policy
Men
Bad training
Mother Nature
Consultant is on
sick leave
Dissatisfied
customer
Incapable
Bad communication
Interest in
golf only
Management
Bad SW
for support
(HELP DESK)
Machines
Dissatisfied employee I
Dissatisfied employee II
5WHYs
5WHYs
Cause
Effect
Pareto analysis I
Difficulty
Resignation
Underestimati
on
Low
motivation
Freq (%)
Freq accum(%)
6 - (35,29 )- (35,29)
5 - ( 29,41 )- (64,71)
4 - ( 23,53 )- (88,24)
2 - ( 11,76 )- (100,00)