Knowledge

Management System

Knowledge in organizations
Management is about achieving effectiveness

through knowledge and action

Info systems (development) is about
converting (organizational) knowledge into
(automated) action.
In todays business environment, knowledge & how is it
managed for competitive advantage is number one
corporate priority James J. Schiro, CEO, PWC

Some Perspective Regarding

Knowledge

"Power comes not from knowledge kept,

but from knowledge shared" - and managed..
Bill Gates

Knowledge Activities: Tacit to Explicit &

Vice Versa
Transfer of knowledge from people to physical form
Through development of reports and manuals or

answering queries
Use of technologies like word processing documents,
presentation tools and email

Tacit
Tacit
Knowledge
Knowledge
residingininPeople
People
residing

Explicit
Explicit
Knowledge
Knowledgeinin
physical
physicalform
form

Transfer of knowledge from physical form to actionable

knowledge in people
Through video, audio or text presentations. Browsing
through documents
Use of technologies like multimedia technologies, word
processing and presentation tools

Knowledge Management
System
The system and managerial
approach to collecting,
processing, and organizing
enterprise-specific
knowledge assets for
business functions
and decision making.

VALUE DYNAMICS FRAMEWORK

PHYSICAL
Land
Building
Equipment
Inventory

INTANGIBLES
Leadership
Strategy
Culture
Brand
CUSTOMER RELATEDInnovation
Customers
Channels
Partners
Affiliates

FINANCIAL
Cash
Receivables
Debt
Investment
Equity

Employees & Suppliers

Employees
Suppliers

Today it is not the BIG that eats the SMALL

But . . . Its the FAST that eats the SLOW

Knowledge Management Process

Knowledge
Knowledge
Identification
Identification

Knowledge
Knowledge
Diffusion
Diffusion&
&Use
Use

Knowledge
Knowledge
Storage
Storage

Knowledge
Knowledge
Creation
Creation

Knowledge
Knowledge
Codification
Codification

KM People Approach

KM works to
develop
meaningful

Org Vis ion

& Mission

Processes
Processes
determine

drive

Org
Org
LeadersLeadership
hip

Org
Goals

define

set

Policies
Policies

affect

motivate

People
Human
Human
Endeavors
Endeavors

Enable
expect

Org
Threats &
Obs tacles

Platforms
Platforms

KM works to
develop
appropriate

deliver

Org
Res ults

Types of Knowledge Management

Systems

Reason for Adopting KM:

Retain expertise of personnel
Increase customer satisfaction
Improve profits, grow revenues
Support e-business initiatives
Shorten product development cycles

Business Uses Of KM Initiative:

Capture and share best practices
Provide training, corporate learning
Manage customer relationships
Deliver competitive intelligence

Implementation Challenges:
Employees have no time for KM
Current culture does not encourage sharing
Lack of understanding of KM and Benefits
Inability to measure financial benefits of KM
Lack of Skill in KM techniques
Organizations processes are not designed for KM

PARADIGM SHIFT TO HUMAN CAPITAL

INDUSTRIAL ENTERPRISE

New Knowledge based

ENTERPRISE

Standardization of work force

Flexible skill based work force

Financial Capital scarce resource

Human Capital scarce resource

Employees seen as expense

Employees seen as investment

Individualistic orientation

Team orientation

Information based on need to know

Open & distributed information

systems

Vertical decision making

Distributed decision making

Emphasis on stability

Emphasis on CHANGE

Vertical leadership Corporate Ladder

Empowered self leadership

INNOVATION

Information Value Chain

Knowledge is Power

Knowledge Value Chain

Knowledge is to EMPOWER

Innovation is the Knowledge converted into

Products & Services

Does a KM System Need a Chief

Knowledge Officer?
Economic realities and and competitive edge
factors play a large role
Only if your organization is serious about
implementing a knowledge management
program

KM Software Tools
Globalserve
Imagination
Knowcorp
Excalibur
Technologies
Hyperknowledge
Imaging Solutions
MicroStrategy
Grapevine
The Molloy Group
Technologies
KnowledgeX Inc.

Intraspect Software
WebFarming.com
Softlab Enabling Tools Milagro: The Power
of Imagination

KM Best Practices
Multi Nationals
Siemens,
Pfizer,
Motorola,
DELL,
HP .

Knowledge Management
System
Knowledge Management is simply
doing things to apply knowledge in
better ways than might happen without
any management effort: In other words
increasing
KNOWLEDGE UTILIZATION.

Thank You For Your

Patience