Professional Documents
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Management
IBRAHIM TIRIMBA
Definition of Change
Implies making an essential
difference
often amounting to a loss of
original
identity or a substitution of one
thing for
another.
Change Management
Change Management provides a
structured approach for making changes
in a planned and systematic fashion to
effectively implement new methods and
processes in an ongoing organization. The
goal is to prepare stakeholders for the
transformation, ensure that they are
knowledgeable to face change in a
dynamic work environment, and
ultimately ready to embrace the change.
Environmental Triggers of
Change
The environment is:
All factors, including institutions,
groups, individuals, events, etc., That
are outside the organisationbut
that have a potential impact.
Change Management
effort
Leadership identified the risks of transforming
logistics policies, processes, and technologies to
better support the organization.
Leaderships concern was that failure to address
the issues around transformation could result in:
Decreased productivity pre-and post
transformational implementation;
Loss of key talent across the logistics arena;
Inability to successfully implement change
solutions as envisioned;
Program delays and budget overruns;
Failure to realize the anticipated benefits of the
change program; and
Strained relationships among stakeholders.
Competition
Complexity
Computers
Change
Changing
Give reasons.
Be empathetic.
Identify a champion.
Communicate clearly.
Refreezing
Show top
managements support.
Publicize successes.
Make midcourse
corrections.
Help employees deal
with stress.
Factors of success
Corporate objectives
Management style and system
Business strategy
Organizational structure
Quality of human resources
Working climate and
Leadership
Factors of failure
Parochial self-interest. Some people are more
concerned with the implication of the change for
themselves and how it may affect their own
interests, rather than considering the effects for
the success of the business.
Misunderstanding. Communication problems;
inadequate information.
Low tolerance of change. Certain people are
very keen on feeling secure and having stability in
their work.
Different assessments of the situation. Some
employees may disagree with the reasons for the
change and with the advantages and
disadvantages of the change process.
Types of Organizational
Change
Organization-wide Versus Subsystem Change
Examples of organization-wide change might be a major
restructuring, collaboration or rightsizing.
Examples of a change in a subsystem might include addition
or removal of a product or service, reorganization of a
certain department, or implementation of a new process to
deliver products or services.
Transformational Versus Incremental Change
An example of transformational (or radical, fundamental)
change might be changing an organizations structure and
culture from the traditional top-down, hierarchical structure
to a large amount of self-directing teams.
Examples of incremental change might include continuous
improvement as a quality management process or
implementation of new computer system to increase
efficiencies. Many times, organizations experience
incremental change and its leaders do not recognize the
change as such.
Types of Organizational
Change
Unplanned Versus Planned Change
Unplanned change usually occurs
because of a major, sudden surprise to
the organization, which causes its
members to respond in a highly reactive
and disorganized fashion.
Planned change occurs when leaders in
the organization recognize the need for
a major change and proactively organize
a plan to accomplish the change.
Levels of Change
There are seven Levels of Change as follow
LEVEL 1: EFFECTIVENESS - DOING THE RIGHT
THINGS.
LEVEL 2: EFFICIENCY - DOING THINGS RIGHT.
LEVEL 3: IMPROVING - DOING THINGS BETTER.
LEVEL 4: CUTTING - DOING AWAY WITH THINGS.
LEVEL 5: COPYING - DOING THINGS OTHER
PEOPLE ARE DOING.
LEVEL 6: DIFFERENT - DOING THINGS NO ONE
ELSE IS DOING.
LEVEL 7: IMPOSSIBLE - DOING THINGS THAT
CAN'T BE DONE.
Levels of Change
cont.
PARTING SHOTS
Change before you have to. Jack
Welch
People dont resist change. They
resist being changed!
Everyone thinks of changing the
world, but no one thinks of changing
himself.
PARTING SHOT...
The biggest risk is not taking any risk
... In a world that changing really quic
kly, the only strategy that is guarantee
d to fail is not taking risks.
Tirimba