Professional Documents
Culture Documents
Decision making:
Decision-making process:
Programmed
Nonprogrammed
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1. Programmed Decision
Making
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2. Non-Programmed Decision
Making
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Certainty
Uncertainty
Risk
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The decision
maker faces
conditions of:
Certainty
Risk
Uncertainty
Lower
Moderate
Higher
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STEPS
1. Recognize and
diagnose problems.
2. Identify objectives.
3. Generate alternatives.
4. Evaluate alternatives.
5. Select alternative/reach
decisions.
6. Implement alternative.
7. Follow up and evaluate
results (monitoring)
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Brainstorming
Delphi technique
Nominal group technique
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Advantage:
- Interaction sparks new ideas and promotes
understanding
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