Information Management

The Way Forward

2008 Wipro Ltd - Confidential

Agenda
Trends in IT Investment

Challenges
and way Options
the forward
Perceived
Solution
Case Studies

About Wipro
Perceived
Solution Options

2008 Wipro Ltd - Confidential

Worldwide IT spending

2008 Wipro Ltd - Confidential

India Govt. spending % comparison

2010

2008 Wipro Ltd - Confidential

Where are we spending?

Source: CIO nsight

2008 Wipro Ltd - Confidential

CONFIDENTIAL Copyright 2006 Wipro Ltd

Key Challenges As we know

Profitability
How do I Increase
revenue and reduce
Operating costs ??

Regulatory
Compliance.
How to ensure my
assets are
managed in line
with regulatory
requirements ??

Customer Retention &

Loyalty
How can I identify,
retain and develop my
high-yielding
customers and
win business from
other modes of
transport???

Operational
Efficiency
How do I ensure
optimal use of
existing capacity ??
How effectively am
I using my
resources ??

Modernization
How do I modernize
infrastructure
without adversely
affecting
business??
Confidential Copyright 2007 Wipro Ltd
2008 Wipro Ltd - Confidential

Technical Challenges As we
know
Dependency on Legacy Systems
Critical business processes
(reservations, operations, cargo
operations) depend on legacy
systems that are hard to modify,
costly to maintain, and run on aging
expensive hardware

Ageing Fragile Infrastructure

Strong focus on costs and low
investments have left railways with
aging server, PC, and network
infrastructure making it difficult to
support 24*7 operations across
multiple continents

Complex Application
Environments
Years of custom development and
decentralized solutions have led
to complex application
environments with multiple data
sources, complex integrations,
and several point solutions with
poor documentation and support

Shrinking IT Budgets
Shrinking IT budgets leave little
room for new investments in
platforms although need to
replace and improve their aging
applications and IT infrastructure

Confidential Copyright 2007 Wipro Ltd

2008 Wipro Ltd - Confidential

Leverage Information Asset

Statistics

Retrospective

Descriptive

Process
expertise

Who, How, Why

Forward Looking

Prescriptive

Predictive
Data Mining

Informatio
n Asset
Visualizatio
n

Descriptive
Data Mining

Reporting and
Dashboards

Optimization

Data

2008 Wipro Ltd - Confidential

Metadata
Management

Information
Management
Master Data
Management

How to reduce cost?

How increase operational efficiency?
How to manage increasing demands?
How to retain high value customers?
What-If a new route gets added?

Events &
Alerts

Enterprise
Information
Architecture

Ad Hoc
Query

Simulation

Enterprise
Data Quality

Get Answers For Specific questions

Forecasting

Data
Governance

Business Process
Expertise &
Advanced Analytics
Skills

Moving Ahead

What

Business Processes (Strategy, Planning)

Analysis Geared Towards A Purpose

e.g. Forecasting, Performance Measurement,
Optimization Etc.

Business Processes (Operations, Finance)

Business Processes (Customer Management)

More than Traditional BI

More than Traditional BI

Case Studies

2008 Wipro Ltd - Confidential

Corporate Active Data Warehouse

Leading Life Insurance Provider

Triggers

Market Dynamics
Deregulation / New competitors
Shrinking customer loyalty
Higher expectations & better informed

Changing Customer Behavior

Relationship
Management

Reporting

Product
Development

Service
Delivery

Analytics

Active Enterprise Data Warehouse

Enterprise Application Integration Framework

2008 Wipro Ltd - Confidential

Transformation Programs

Develop an active decision support environment

Integrate data from existing systems for the purpose of query, analysis and reporting
Provide ready access to relevant information sources and tools for analysis, manipulation
and presentation of data by users at all levels
Allow for the rapid response to requests for information from many sources
Integrate and cross-relate information from disparate sources for cross-selling and upselling
To use the corporate data warehouse infrastructure for implementing corporations CRM
vision and strategies
S.No
.

System Criterion

(Phase I)

(Phase II)

Volume of Raw Data

8 TB

15 TB

30+ TB

No. of Policies

220 million

250 million

300 million

Estimated users for

CADW MIS/DSS
(Concurrent)

500
600(200)
100-200(25)

20002500(1000)
1000-1200
(100)

40005000(2000)
1800-2000
(200)

2008 Wipro Ltd - Confidential

(Phase III)

Implementation milestones &

Benefits
ETL
ETL&&
DATA
De-Duplication
DATA De-Duplication
S
T
A
G
I
N
G
A
R
E
A

SOURCE
SOURCE
SYSTEMS
SYSTEMS

TIBCO RV BUS

Flat
Files

DATA
DATA
STORAGE
STORAGE

Enterprise
Data
Warehouse

SCV

DATA
DATAANALYSIS
ANALYSIS
&&REPORTING
REPORTING
MIS / Ad hoc
Reports
OLAP Reports

DM2
Data Mining

MM EE TT AA DD AA TT AA
Teradata
Teradata Metadata
Metadata Services
Services

Phase 1

EDW setup to be the single

repository for all enterprise data for
reporting

Phase 2

Phase 3

All policy data in EDW

100% of all customers in SCV

Enhanced MIS / DSS Reports

Event Driven Reporting

92% customers integrated into SCV

Predictive Modeling

70% of all customers integrated into

SCV

Integration with Campaign Mgmt

system

Customer profitability

Single Platform for Customer

Services

Customer segmentation and Data

mining

Campaign effectiveness

Single premium payment reminder

instead of multiple letters

Lead generation, Data Mining

MIS / DSS Reporting

Program implemented by Wipro is projected to achieve five year ROI in the first year by enhancing
customer responsiveness & satisfaction
2008 Wipro Ltd - Confidential

Legacy Migration Leading Life

Insurance Provider
UI Layer Separation
DB layer Migration to MySql
Business Logic exposed as web service
Separate Access Control in COBOL
Procurement & General Services section
Change DAL layer to access MySql
Data Migration
Modify Batch programs

FEAP Testing

UI Testing
Functional Testing
Performance Testing
User Acceptance Testing

Phase II

Centralize FEAP @ Divisions &

Testing

Setup DRS @ Zonal Level &

Rollout

Pilot Rollout @ Branches

Develop Rollout Scripts

Setup Server @ Brach with req. TPS
Migrate data at branch
Carry out dry run at branch
Health Professionals Licensing Department

Training & Support for Rollout

Train administrator at selected branches on

rollout
Provide rollout scripts in easy to use form
Support queries from Rollout

Change database to selected RDBMS

Data model changes
Centralize data at DO level
Setup external access control & integrate
Modify code for DO consolidation
Modify FEAP interfaces for DO operation
Modify print & reporting for local print
Introduce multi-lingual support
Enhance feedback system
Testing UI, Functional, Performance, SOA

Implement BSS @ ZO
Replication of trans, from DO to ZO
Rollout to a DO & ZO

Setup Central Office & Training

Phase
III

Phase I

Design & Implement FEAP @

Branch

Implement CCC for administration

Implemented CGS for internet users
Implement CHD for Support
Training for support & rollout

Code Standardization & CoE

Setup

Code modulation, refinement

Setup of Testing CoE
Documentation

Support & Help Desk

2008 Wipro Ltd - Confidential

Phase 2 DO-ZO
Open Source, Open Standards based Solution
Architecture

Single stack Open Source (Sun) Solution for core features

Browser based local printing inspite of centralization @ DO
Centralized Command Center to monitor all solution components
Central Gateway Server with HTTPS for Internet users
Automation of batch processes at Divisions

Highly Available, Scalable DR solution with NR Time data replication

DB based archival & retention based on policies
Enhanced maintainability of new FEAP

2008 Wipro Ltd - Confidential

Largest e-Governance Project in

India
Enabling healthcare - Impacting the lives of over

50

Million

beneficiaries
First complete open source grounds up ERP development
Real-time healthcare and ERP solutions at over 2200 locations
Creation of one of the largest medical records database in the world
healthcare network of 150 hospitals, 1400 dispensaries catering to 50
Mn+ people
Largest roll out of Unique Biometric photo identification with Largest
roll out of identity cards in India 20 million
Largest fingerprints Database in India 50 million

4500+ person months of software development

Using multiple technologies --- Open Source, Microsoft, SAS !!
Software to run for 7000 concurrent users
4440 WAN links on MPLS !!
UPS and Backup power Inverters for 2008 locations !!
Rollout of 40000 desktops & 15000 peripherals across 2220 locatio
Change Management & Training for 40000 employees
2008 Wipro Ltd - Confidential

Critical Success Factors

Recognizing the need for an effective BI/DW
Environment based on the right architecture
is vital.

Right BI Partner

The belief that "you build it, they will use it"
is wrong.

Business Motivation

Make the BI environment an integral part of

the decision making process.

Strong Analytical Cultu

Set clear business objectives for the business Strong Management Sp

intelligence solution.

2008 Wipro Ltd - Confidential

About Wipro

March 5, 2015

2008 Wipro Ltd - Confidential

17

Overview IT Services and Products

$ 5.1*
US $
Billion in
Revenues

Sustained
growth

840
Global
Clients

Partner to
industry
leaders

97891*
*
Associate
s

50+
Centers of
excellence

Attracts
the
best talent

CAGR of 34% in
the last 5 years
for IT services

191 Fortune
1000/ global
500 clients

97891
associates from
57 nationalities

Part of NYSEs
TechnologyMedia-Telecom
(TMT) Index, NSE
Nifty Index &
BSE Sensex

840 active
clients as on
Sep 30, 2009
with a repeat
business ratio
of over 95%

One of the top 3

recruiters in
India

5
4

Countri
es

Industry
expertis
e

Global
presence

Over 50 CoEs to
develop
technology &
domain
accelerators
solutions

72 Global
Development
Centers

Emerging
Technology Themes
for FY 09-10:
Green, Cloud, Open
Source , Mobility,
Information
Management,
Collaboration,
* Includes
IT services business and Products (2008-09)
Social computing

(Products revenue - as per Indian GAAP converted to USD based on realized exchange rate of IT Services business)

Confidential Copyright 2009 Wipro Ltd

2008 Wipro Ltd - Confidential

**Includes IT business and BPO 18

Services Diversity

Introducing Wipro
Enterprise
Telecom
BFSI
Government
Consult

Architect Integrate

Manage

Sustain

Partner for the complete IT Lifecycle

Consulting

Infrastructure Products

Six Sigma and HR Process, Enterprise

Architecture, IT Governance, e-Governance,
Security Governance, Strategic Cost Reduction
Business Solutions

Networking, Personal, Enterprise, HPC,

Storage, Call centre, Software, Enterprise
Management and Security
Professional Services

Business Applications, E-Enabling, Third Party

Testing, DW/BI, Application Maintenance,

System Integration, Manage IT- Data Centre, Enduser, Help Desk, Telecom Management, Application
Support

Total Outsourcing
IT, Process Strategy formulation and
alignment to business
2008 Wipro Ltd - Confidential

Wipros BI & IM Practice - A Snapshot

Rated #1 in Ability to execute BI & PM among Indian IT Service Providers

BI & IM Center of Excellence

Best Practices

Deepening of Skills

Process Models

Knowledge
Management

2008 Wipro Ltd - Confidential

Re-Useable
Frameworks

Services Spectrum

Technical Support

Banking,
Manufacturing
Retail, CPG & Distribution Travel, Transport & Hospitality Finance,
Securities &
Energy & Utilities
Hi tech, Media/Publishing
Insurance
Healthcare & Life SciencesTransportation & Logistics
Telecom

Domains

New Tools &

Technology

Facets & Figures

Indias First Dedicated BI & IM Practice With Over 4500
Consultants & More Than 10 Years Existence
Strong Vertical Alignment
Proven Frameworks & Process Models
Well established global delivery model
Innovative Engagement Models
Alliances With Leading BI & IM Vendors
Large Investments In Dedicated Center of Excellence (CoE)
More than 160 Clients

- As per Gartner MQ 2008

Thank You

March 5, 2015

2008 Wipro Ltd - Confidential

21