Professional Documents
Culture Documents
Outline/Objectives
Define attitude.
Types of attitude.
What influences attitude.
Coping with those with an attitude different
than your own.
By Definition
(Princeton University)
Theres more
(1)The arrangement of the parts of the body
posture; (2a)a mental position with regard to a
fact or state (b) a feeling or emotion toward a
fact or state; (3) an organismic state of
readiness to respond in a characteristic way
to a stimulus (as an object, concept or
situation).
(Merriam-Websters Medical Desk Dictionary, 3rd
Edition)
Offers no solutions
Surly
Tardy
Gossipy
Clock Watcher
Prima donna
Defensive
Argumentative
Consequences
Erosion of team spirit.
Morale suffers, feelings get hurt
Poor quality service, reputation suffers
Frustration on the part of others because
they have to pick up the slack
The virus spreads
Communication suffers
More Consequences
Productivity suffers
Management has to crack down because
of perceived dissatisfaction, paranoia
ensues.
There is no pill.
Persuasive Communication
Changes in attitudes can result in the absence
or presence of rewards.
Acceptance or resistance to an attitude or
opinion is dependent on the incentives/rewards
that are offered in communication with those
involved.
Balance Theory
When beliefs are unbalanced, the is a
disruption in equilibrium of a system and
then pressure to change attitudes.
The two main factors that affect balance are
sentiment (liking, approving, admiring) and
unity (similarity, proximity, membership).
(Heider, 1958)
Consistency/Dissonance
Planned Behavior
Congruity Theory
Assumes attitudes are simplistic and tend
toward extremes (proven false).
Assumes that if a liked and disliked object
become related, the feeling toward both
will become more neutral.
Tips (cont)
Give others the benefit of the doubt.
Become a problem-solver.
Be alert.
Utilize self-control.
Mange stress.
Stay physically healthy
Empathize
Job Tips
Look for creative ways to make tasks more
interesting.
Try sharing or trading tasks-tedium v.
challenge.
Ask for more responsibilities.
Adjust your schedule to best mange boredom.
Look for a alternatives.
References
Diclemente, R. J., and Crosby, R.A. (2002) The Gale Group Inc.,
Macmillan Reference USA, New York, Gale Encyclopedia of Public Health,
2002.
www.crmlearning.com; Attitude Virus: Curing Negativity in the Workplace,
1/5/07.
Brandi, J. (2007). Creating a Positive Employee Attitude in the Workplace.
The Sideroad. Ontario: Blue Boulder Internet Publishing.
Abelson, R. (1968). Theories of Cognitive Consistency Theory. Chicago:
Rand McNally.
Heider, F. (1959). The Psychology of Interpersonal Relations. New York:
Wiley.
Hovland, C., Janis, I., & Kelley, H. (1953). Communication and Persuasion.
New Haven, CT: Yale University Press.
Triandis, H. (1971). Attitude and Attitude Change. New York: Wiley.
De Jager, P. (2005). The Consequence of Attitude. www.technobility.com.