Microsoft technologies enabling

Gov 2.0 (Open

Government)

Business
Mihails IvanovsDecision Maker Overview
Presentation
solution specialist
Microsoft Latvia
Agenda

• What is Gov 2.0?

• Why Gov 2.0?
• Microsoft technologies enabling Gov 2.0
• Case Studies and Solution Examples: Gov 2.0 at Work
• Summary of Benefits
• Resources
Open Government Directive:
Wikipedia:
Today governments are facing a number
of megatrends and challenges

mproving Staff Productivity

ontinuous Cost Reduction ncreasing Operational Efficiency

orking Collaboratively and

Taking Advantage of Shared Services

everaging the Power of Technology

ore Efficient and “Greener” IT
Infrastructure aring for the Environment

elivering Social Care

mproving Customer (Citizen and Business)

Service Delivery

mproving Compliance and Accountability

ncreased Citizen Interaction
aising Standards in Education

ustaining the Local Economy

eGovernment Gov 2.0 solutions
address a number of these challenges

mproving Staff Productivity

ncreasing Operational Efficiency

Gov 2.0 is the
application of Web • Empowering orking Collaboratively and Taking
Advantage of Shared Services
2.0 technologies Citizens
to the practice of everaging the Power
of Technology
government to make • Efficient
aring for the Environment
it more efficient, Government
transparent, elivering Social Care
participative • Transparency and
and responsive Accountability mproving Customer (Citizen and
Business) Service Delivery
to citizens
mproving Compliance
and Accountability

aising Standards in Education

ustaining the Local Economy

Key Government Challenges

• Improving Staff Productivity

• Increasing Operational Efficiency
• Working Collaboratively and Taking Advantage of Shared Services
• Leveraging the Power of Technology
• Caring for the Environment
• Delivering Social Care
• Improving Customer (Citizen and Business) Service Delivery
• Improving Compliance and Accountability
• Raising Standards in Education
• Sustaining the Local Economy

ntegrated Development
esktop Productivity Software

Environment
esktop Operating System obile Operating System
pplication nified
ollaboration & nterprise Res. ustomer Rel.
ail
Content Mgmt Planning Management
ntegration ommunication
dentity & Access
ata Warehousing ystems Management ecurity orkflow
Mgmt

erver Operating System

Gov 2.0

ov 2.0

ffice

isual Studio
indows Client indows Mobile
nified
OSS ynamics ERP ynamics CRM izTalk xchange
ommunication

QL Server ystem Ctr. D/ADFS orefront NET Framework

indows Server

Solution Component
Optional Component
Gov 2.0 is based on familiar Microsoft products

• Microsoft SharePoint Server

• Microsoft Dynamics CRM
• Microsoft SQL Server
• Windows Server
• Microsoft Office Communications Server
 Microsoft Citizen
Service Platform Demo
CRM Accelerators
CRM Accelerators
CRM Accelerators –
Enterprise Search
 From the
intranet we
can access
the Citizen
Management
Center
 SharePoint
will then
receive all the
cases from
CRM
 We can also
pick a Citizen
from CRM to
filter the list

All these
cases can be
shown on a
list
A partial name
can be
entered and
searched
The list is now
filtered by the
Citizen
 Selecting a
case will
cause it to be
loaded
 The details
are shown
and the full
case can be
opened
 We can also
search across
CRM
 Returning
CRM data in a
SharePoint
search
CRM Accelerators –
Notifications
From any list
in CRM
We can not
subscribe to
changes
 We can use
any RSS
subscriber to
read the data
 Or we can
select from a
list of
available
feeds
 You can
select the
Entity and the
View
These are all
the possible
entities
And we can
select the
view that we
want
And we can
select the
view that we
want
CRM Accelerators –
eService
A Citizen can
log into the
Portal
 And can
select the
eServices
available
 New
procedures
and existing
cases are
available
 Detailed are
pre-filled from
the Citizens
Data
 And the
citizen can fill
in new forms
online
Stimulus360 Home Page
Stimulus360 Home Page (bottom)
Stimulus360 Process Management
Stimulus360 Live Search
Stimulus360 Funds Management
Stimulus360 Funds Management
Stimulus360 Funds Allocation
Stimulus360 Geospatial Component
Stimulus360 State Impact

If it’s vital to you, it’s mission critical to

us.
Stimulus360 Project Portal

If it’s vital to you, it’s mission critical to

us.
Stimulus360 Project Management

Stimulus360 manages the lifecycle of incoming

and outgoing funds including performance &
impact management, transparency and reporting
Stimulus360 Funding Requirements
Stimulus360 Project Funds Sources
Stimulus360 Project Details
Stimulus360 Project Mapping
Stimulus360 Major Communications
Stimulus360 Weekly Updates Reporting
Stimulus360 Mandatory ARRA Report
 Italian province increases Citizen engagement
in politics with new web portal

ustomer Profile

ustomer: The Italian Province of Genoa

egment: Government – Local

ize: 3,500 employees

ustomer Challenge
• Province comprised of 67
local authorities with
around 900,000
inhabitants
• Wanted to encourage
collaboration with citizens
and increase awareness
• Need to allow citizens to
express their views on
budget allocation
olution
• SharePoint Server
provides a platform to
enable online collaboration
• Civil servants have shared
calendars hosted on the
site
• The portal is used to host
discussions and gather
feedback from citizens
ustomer
Results/Benefits
• Increased citizen
interaction
• Employees can update
and manage portal
themselves
• Workflow is used to
streamline document
publishing
• Integration with Microsoft
Office means employees
use familiar tools
 City Council boosts maintenance capability
300 percent with mobile reporting

ustomer Profile

ustomer: The Department of Civil Affairs, Taipei City

egment: Government – Local

ize: 5,000 employees

ustomer Challenge
• Needs to provide
responsive services
to 2.6 million residents
• Old environment process
was paper based and
very inefficient
• Wanted to give citizens
access as well as
mobile employees
olution
• A Windows Mobile
solution was developed as
it gave the best end-to-end
solution.
• Employees can report,
track progress and receive
assignments remotely
• Residents also have
access to the system with
more than 600 reports per
month
ustomer
Results/Benefits
• Easier citizen participation
with on citizen submitting
over 9,000 reports
• Improved city productivity
has allowed cases to rise
from 20,000 to 80,000
annually with no additional
resources
• By mashing up photos,
maps and data a more
accurate view is created
 Town of Claremont (Australia)
http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?casestudyid=4000002978
ustomer Profile
ustomer: Town of Claremont, near Perth, Western Australia
egment: Local Government
eats: 60 officials and 10 elected members
ustomer Challenge
• New legislation and the
need for greater
efficiencies prompted the
Council to replace its
convoluted manual records
management system for
storing all records
including building permits,
development approvals,
health licences and other
statutory records.
olution
• The EDRM solution,
enables the Council to
simplify administration and
meet legislative and
regulatory compliance for
the storage and retrieval
of records.
ustomer
Results/Benefits
• Regulatory compliance
• Increased security
• Improved efficiencies
• Greater ease of use
• Platform for future
developments (Citizen
portal)
Towngas (Hong Kong)
http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?casestudyid=4000002499

ustomer Profile

ustomer: Towngas -The Hong Kong and China Gas Company Limited (Hong Kong)

egment: State Owned Utility

eats: 21,000 employees; 50 staff in core critical-response team

ustomer Challenge
• Committed to safety,
Towngas wanted to
enhance its emergency
plan with a new
emergency management
system for risk mitigation
planning and high-level
emergency incident
preparation
olution
• Built a Corporate
Emergency Management
System portal on Office
SharePoint Server.
• Unified repository of
all data on single,
easy-to-use platform
• Based on a familiar
Microsoft technology, it is
fast to deploy, easy to use,
and simple to manage.
ustomer
Results/Benefits
• Improved efficiency:
streamlined business
processes, automated
document management,
enhanced search
and reporting
• Greater transparency:
real-time tracking and
historical analysis
• Continuous improvement of
emergency responses
Royal Borough of Kingston Upon Thames (UK)
http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000002364

ustomer Profile

ustomer: Royal Borough of Kingston Upon Thames (UK)

egment: Local / Regional Government

eats: 2,500 employees

ustomer Challenge
• Kingston (one of the
smallest London borough’s
with 160,000 residents)
experienced difficulty
managing the myriad calls
for the 500 services it
received from its residents.
olution
• Dynamics CRM, integrated
with Office SharePoint
Server, and deployed a data
hub using BizTalk Server to
synchronize resident data
across multiple systems.
ustomer
Results/Benefits
• First-call resolutions
improving to 80 percent
• Call volume capacity
increased 100 percent
• Backlogs for service
requests reduced
or eliminated
• Accountability and
transparency increased
 NOAA (US)
ustomer Profile
ustomer: National Climatic Data Centre division of National Oceanic & Atmospheric Administration (US)
egment: Federal agency
eats: 6,900 employees
ustomer Challenge
• 320m paper records with
over 200 years of climate
& environment data not
easily accessible for
research
• Ten year old system, now
needing to support global
internet access
• Issues for future capacity
of records management as
data availability multiplies
olution
• A single automated,
integrated application
(EDADS) for delivering
forms based workflow all
form a unifying web based
interface
• Built on Microsoft Office
SharePoint Server 2007 and
its extensive document
management and workflow
capabilities
ustomer
Results/Benefits
• Seamless adoption due to
ubiquitous and familiar
products and interfaces
• Improved service to
international researchers
• Future-proof system with
scope to scale up to double /
treble current volumes over
the next decade
• Lowered overall cost of
ownership
Resources:

Open Government / GOV 2.0

http://www.microsoft.com/industry/government/guides/Gov20.aspx

GOV 2.0 Kit

http://egov.codeplex.com/

CRM Accelerators
http://www.codeplex.com/crmaccelerators

Facebook Kit for SharePoint

http://fks.codeplex.com/

Stimulus 360
http://gov20.codeplex.com/
Summary: Gov 2.0

Microsoft can deliver the technology

for your organization to deliver
on its Gov 2.0 goals
Enterprise grade
Social Computing software
A platform for smooth collaboration
across agencies and organizational units
Improve communication
and interaction with citizens
Thank You