Key Skills for counselors Want

Critical thinking
Good communication skills
Visionary qualities
Self-esteem, motivation, and goal
setting
Proficiency with information
Teamwork
Learning to learn
Basic academic skills
Creative thinking and decision making
Personal and career development skills
Interpersonal/negotiation skills
Organizational effectiveness and
leadership

COUNSELLING SKILLS
DEFINITION
Counselling is a learning-oriented
process, which occurs usually in an
interactive
relationship, with the aim of helping a
person learn more about the self,
and to use such
understanding to enable the person to
become an effective member of
society.

What people want Non medical needs

Psychological support

Lifestyle management - moving on with life

Support to make health behaviour changes

Peer support -group based/ individuals/ volunteers

Support groups

Exercise classes
Relaxation classes
Walking
Weight management

The Art of Consultation

correct amount and type of information
to give to each individual patient.
Providing explanations that the patient
can remember and understand & which
relate to the patients illness framework.
Using an interactive approach to ensure
a shared understanding of the problem
with the patient.
Involving the patient and collaborative
planning increase the patients
commitment and adherence to plans
made.
Continuing to build a relationship and
provide a supportive attitude.

Initiating the
Consultation
Establishing a supportive
environment.
Developing an awareness of the
patients emotional state.
Identifying as far as possible all
the problems or issues that the
patient has come to discuss.
Establishing an agreed agenda or
plan for the consultation.
Enabling the patient to become
part of a collaborative process.

Counselling Skills in
ultrasound
These are tools developed by the
Ultrasonographer, which can be used
on formal or spontaneous
basics. Application includes reducing
the anxiety levels client experiences
in a hospital setting.

Practical Skills in the

Ultrasound Department
what skills the Ultrasonographer
needs ?
The patients maturity as to how
the Ultrasonographer approaches her
during their short the
Ultrasonographer needs contact
Is the patient very matter of fact?
Is the patient showing signs of
underlying guilt and anger at ending

Practical Skills in the

Ultrasound Department
what skills the Ultrasonographer
needs ?
The patients maturity as to how
the Ultrasonographer approaches her
during their short the
Ultrasonographer needs contact
Is the patient very matter of fact?
Is the patient showing signs of
underlying guilt and anger at ending

Discussion:
Under normal circumstances the
ultrasound monitor is positioned so
that the
patient and the Ultrasonographer can
view the examination together

Counselling Relationship
The relationship between the
sonographer,
the client and her partner are
important in how the service is
perceived by the service user

Counselling Relationship
Developing to enable the patient to feel
understood, valued and supported.
Encouraging an environment that
maximizes accurate and efficient
information , planning & and explanation.
Enabling supportive counseling as an end
in itself.

Doctors-Patients
Relationship/2

Involving the patient so that

he/she understands and is
comfortable with the process of
the consultation.
Increasing both the physicians
and the patients satisfaction with
the consultation.
Developing and maintaining a
continuing relationship of trust &

Dealing with emotional

Patients

Set an example: dont ask patients

to calm down, model calmness.
Get patients attention: lower your
voice, move so they must turn in
your direction.
encourage them to sit down but let
them control their emotions at their
pace.
Listen not just to the patients
needs, but also for underlying
issues/concerns and unexpressed

Dealing with emotional

Patients/2
The use of uh- huh and um has
been shown to help patients settle
down on their own. Feels like a lot of
time, but really isnt.
Avoid arguments, use disarming
statements.
Consider rolling with the resistance
and agreeing with the patient if
possible.
Take a step back from the demand
and ask probing questions to find
underlying concerns. This may

Dealing with emotional

Patients/3
Dont assume things, ask to find
out
Dont get emotionally involved,
keep your professional attitude.
Dont give false reassuring
comments.
Say no in a tactful manner to the
patients unrealistic wishes &

Practical Skills in the

Ultrasound Department
what skills the Ultrasonographer
needs ?
The patients maturity as to how
the Ultrasonographer approaches her
during their short the
Ultrasonographer needs contact
Is the patient say the truth?
Is the patient showing signs of
underlying guilt and anger at ending

 The importance of listening to what

the client is saying.
the Ultrasonographers language
and voice messages need to be clear

Questions to ask yourself

after each consultation
Was I curious?
Do I know significantly more
about this person as a human
being than before they came
through the door?
Did I listen?
Did I make an acceptable
working diagnosis?
Did I explore their beliefs?

Questions to ask yourself after

each consultation/2
Did I use their beliefs when I
started explaining?
Did I share options for
investigations or treatment?
Did I share in decision-making?
Did I make some attempt to
see that my patient
understood?
Did I develop the

Message to take home

Communication and counseling skills,
play a vital role in the compliance to
outpatient clinic visits and in-patient
care programs.
Good counseling skills ,communication
is essential for proper sonographer,-and
patient relationship and help avoids
problems of misunderstanding.
Effective communication is the key to
success in professional career.

Thank
you