Professional Documents
Culture Documents
Act, 1986.
[As amended in 2002]
What is a Complaint?
Complaint means
- any allegation
- in writing
- made by a complainant
that:
1. An unfair trade practice or a restrictive trade
practice has been adopted by any trader or
service provider;
2. The goods bought or agreed to be bought by
him suffer from one or more defects;
3. The services hired or availed of or agreed
to be hired or availed off by him suffer from
deficiency in any respect;
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What is a Complaint? - 2
4.
.
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What is a Complaint? - 3
What is a Complaint? - 4
6. Service which is
- hazardous or likely to be hazardous
- to the life and safety of the public
when used,
are being - offered by the service
provider
which such person (service provider)
could have known with due diligence
- to be injurious to life and safety.
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Who is a Consumer ?
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What is a Defect ?
Identified as
1. Fault
2. Imperfection
or
3. Shortcoming
In terms of
1. Quality
2. Quantity
3. Potency
4. Purity or
5. Standards
What is a Deficiency ?
Identified as
1. Fault
2. Imperfection
3. Shortcoming or
4. Inadequacy
In terms of
1. Quality
2. Standard and
3. Manner of
performance
What is a Service?
Service means - service of any
description, which is
made available to potential users and
includes, but
not limited to the Provisions of the
facilities in
Connection with
1) banking
2) financing
3)
insurance
4) Transport
5)
processing
Jurisdiction
The Four (4) aspects of Jurisdiction are:
1. Subject matter Jurisdiction
2. Territorial Jurisdiction
3. Pecuniary Jurisdiction
4. Appellate Jurisdiction
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Territorial Jurisdiction
Name of the Body
Limits of Jurisdiction
District Forum
Geographical area
comprising that
district.
State Commission
National Commission
Geographical area
comprising that state
or Union Territory.
Whole of the
Geographical territory
of India
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Pecuniary Jurisdiction
Name of the Body
District Forum
State Commission
National
Commission
Filing of Complaints
A complaint may be filed by
1.
The consumer to whom the
- goods are sold or
- services are provided
2.
Any - recognised consumer association
3.
One or more consumers with same interest
4.The central or state government
1.
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Appeal
Shall be filed within thirty (30)
days from the
- date of receipt of
Order.
Delay in filing appeal may be
condoned
- if there is sufficient cause.
Limitation Period
Within two (2) years from the
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Penalties
Where a trader or a person against whom a complaint is
made (or the complainant)
fails or omits to comply with any order
made by the District Forum, the State
Commission or the National Commission,
such trader or person (or complainant) shall be
1. punishable with Imprisonment for a term
THANK YOU
Prof. Dr. KSN Sarma
Icfai Business School (IBS)
Hyderabad